Working Feedback

Watra Care

357 Dudley Road, North Edgbaston, Birmingham, West Midlands, B18 4HB

Excellent rating from 87 reviews

5 out of 5 stars

+ 19 reviews from Google 109 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Excellent care very professional.friendly always good on time

— Hazel Sneddon

T418226 Review left 1 month ago
This review complies with Google's policies.

Reply from Watra Care

Thank you so much for the 5-star rating. Our team works hard to provide the best service possible, and your kind words mean the world to us.

I'm really grateful for everything

5 out of 5 stars
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Umar Ali Ajmal is an amazing carer. He's super reliable, professional and really caring. He always makes sure I'm taken care of and actually listens to what I need. He's so respectful and friendly, which makes me feel totally comfortable. The care he gives is top-notch, and I'm so thankful for his help. I'd totally recommend him and Watra Care. I'm really grateful for everything he does.

— Anonymous

Verified review (2381375) Review left 3 months ago
This review was collected via online systems.
Overall, how was your experience of our service? Very good
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them to? 5 out of 5 stars
Do we respect dignity and promote independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
Which best describes you? Client

Review from Google

5 out of 5 stars
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Ali husan is an outstanding carer. He is reliable, professional and genuinely caring. He always ensure that my needs are met and takes the time to listen and understand.His respectful and friendly manner makes me feel at ease. The quality of care he provides is excellent and Im very greatful for his support. I would highly recommend him and the company watra care.

— sukhpal johal

T373742 Review left 4 months ago
This review complies with Google's policies.

Reply from Watra Care

Thanks for taking the time to share your experience,We are delighted that our staff made our services memorable.

Review from Google

5 out of 5 stars
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I'm very grateful for Ali husan's support. He is caring, attentive and trustworthy.

— Roy1307

T371271 Review left 4 months ago
This review complies with Google's policies.

Reply from Watra Care

Thank you so much for the 5-star rating! We're thrilled to know you had a great experience and will endure to keep it up.

Testimonial

5 out of 5 stars
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Thank you very much. Please thank all of the staff (friends) who helped care for mom. It's a difficult situation for all concerned, they are always professional and caring. We worked alongside each other very well. Relieved me of the heavy work for this last year... thank you all so much

— Linda

Verified review (2312590) Review left 7 months ago
This review was collected via testimonial.

Review from Google

5 out of 5 stars
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I am getting excellent services from jaspinder. she understand the responsibilities of her job very well. very pleased with the services am getting .

— lee newell

T324393 Review left 9 months ago
This review complies with Google's policies.

Reply from Watra Care

Thank you so much for the 5-star rating. Our team works hard to provide the best experience possible, and your kind words mean the world to us

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Ayan Faheem

T311255 Review left 9 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Ayesha Sadiqa

T300244 Review left 11 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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I want to express my appreciation for Ali husan, A truly professional carer from watra care. He consistently demonstrated a deep understanding of his responsibilities and performs his duties with care, respect and confidence. Ali knows exactly how to do the job right. Thanks

— James Watkins

T295220 Review left 11 months ago
This review complies with Google's policies.

Reply from Watra Care

Dear James,
Thank you for taking the time to share your feedback regarding AH. We are pleased to hear that you had a positive experience with his care.
At Watra Care, we take great pride in the professionalism and dedication of our staff. It is especially rewarding to know that AH has demonstrated a deep understanding of his responsibilities and consistently delivered care with respect, confidence, and compassion.
Your kind words are greatly appreciated and will be shared with the team to acknowledge his outstanding service.

Review from Google

5 out of 5 stars
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I cannot give enough praise to a very professional hard working young man. Ali Hasan has an exceptional high standard of work. Always happy to help and is always ready to go above and beyond. We are very blessed to have him attend our home. Watra care have great staff. This young man takes pride in everything he does. The care and dedication given to our father is exceptional. Nothing is to much. We are very fortunate to have Ali attend. May he stay blessed for his great work ethic and constant hard work. Thank you very much.

— Jamila Iqbal

T294027 Review left 11 months ago
This review complies with Google's policies.

Reply from Watra Care

Thank you very much for your heartfelt and generous feedback regarding AH. We are truly honoured to receive such kind words and deeply appreciate you taking the time to share your experience.

Review from Google

5 out of 5 stars
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Excellent service received from Sangeeta from Watra care. I cannot thank her enough for her kindness & care she showed to my uncle & auntie. She always had their best interest at heart. She treated & cared for them like family, even when times were difficult. In summary Sangeeta you are amazing and thank you for caring as much as you did. Xx

— Shirley Timmins

T267230 Review left 1 year ago
This review complies with Google's policies.

Reply from Watra Care

Thank you so much. Your positive feedback is very much appreciated It’s so motivating to hear such nice words. Thank you.

Review from Google

5 out of 5 stars
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My first impression of your company wasn’t good but having your carers coming in 4 times a day. I soon changed my opinion. They are warm and friendly. Always with a smile and a pleasant attitude. I especially want to give credit to two carers who came to two main carers. Rene and Myra. They became more than just carers, they were more like friends.

— tracey parker

T219317 Review left 1 year ago
This review complies with Google's policies.

Reply from Watra Care

Thank you so much. Your positive feedback is very much appreciated It’s so motivating to hear such nice words. Thank you.

Testimonial

5 out of 5 stars
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To all the carers that have cared for my Mum, thank you so much for your care, you have all been brilliant, you do an amazing job, and if we don't see you again we wish you all the very best for the future.

— Joyce

Verified review (2030652) Review left 1 year ago
This review was collected via testimonial.

Reply from Watra Care

It’s so motivating to hear such nice words. Thank you.

Testimonial

5 out of 5 stars
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I'm writing to thank you for the care you provided for my Mother. Mum has now died but the kindness and efficiency of your staff was a great comfort to her, and to my brother and me. All your staff were courteous and kind, but E and S really stood out to us. They were simply excellent, so kind and loving.

— Gill

Verified review (2025394) Review left 1 year ago
This review was collected via testimonial.

Reply from Watra Care

Thank you Gill for your lovely card and kind words. It was a pleasure knowing you all.

Friendly and polite

5 out of 5 stars
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I am hearing some very good things about your team on my return from annual leave. Specifically the way they have gone above and beyond to look after an owner.
Please tell all of the girls who come out to support her that we are all really grateful for the way they look after our Court's owners.
They are always friendly and polite and we will recommend them to other owners who need support in the future.

— Jo

Verified review (2006275) Review left 2 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service? Very good
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them to? 5 out of 5 stars
Do we respect dignity and promote independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
Which best describes you? Other

Very special

5 out of 5 stars
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I will always remember the kindness, care and great love you showed to K during his illness. You will always be part of our family. I will treasure you forever, you are all so very special.

— Pat

Verified review (2006266) Review left 2 years ago
This review was collected via postage-paid feedback card.
Overall, how was your experience of our service? Very good
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them to? 5 out of 5 stars
Do we respect dignity and promote independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
Which best describes you? Next of kin

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Ammal ali Ali

T168283 Review left 2 years ago
This review complies with Google's policies.

Testimonial

5 out of 5 stars
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My family and I would like to send our heartfelt thanks to you and the whole team for the outstanding care you have given to our mother over the past 5 years and in particular, this last year when Mum's health and care needs changed so rapidly. Your exceptional and dedicated team of carers, in particular E and S, who have been with her the longest, have gone way beyond the call of duty to meet Mum's care needs, respecting the way she liked things done and supporting her to retain her
independence in as many ways as she could for as long as possible, whilst skilfully navigating all the tasks that were needed in such a kind, caring and loving way. We really appreciate how you all responded over the last few weeks by working such long shifts and coming in on days off at short notice to help Mum and provide the continuity of care that she needed. Thank you too for all the help, support and guidance given to us to meet our needs, particularly over the last few months. You have all been so responsive to sudden requests for additional care, and have been patient with our indecision over what package of care would best meet our mother's needs in our desire to continue to be caregivers too.

— Christine Nicole Katharine And Robert

Verified review (1861127) Review left 2 years ago
This review was collected via testimonial.

Reply from Watra Care

It’s heartwarming to receive such positive feedback. Thank you for acknowledging our teams efforts . We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding expectations. It was lovely to know you all ! Thank you.

Care For Mom and Dad

5 out of 5 stars
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Watra Care looked after my parents for nearly a year. In all regards the care was excellent, the management were extremely helpful in setting up and monitoring their needs.
The carers were attentive, respectful and kind even when my mother's dementia made her a difficult client.

— Phil

Verified review (1849133) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watra Care

Thank you for your kind words and wonderfull feedback.
Overall, how was your experience of our service? Very good
Do we involve you in the planning of your care? 5 out of 5 stars
Do you see the same carer/s regularly? 5 out of 5 stars
Do your carers arrive when you expect them to? 4 out of 5 stars
Do we respect dignity and promote independence? 5 out of 5 stars
Are you happy with the way we deal with your queries or concerns? 5 out of 5 stars
Do our workers and office staff communicate well with you? 5 out of 5 stars
Which best describes you? Next of kin

Review from Google

5 out of 5 stars
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From our first meeting, I knew we would be on to a good Caring company. Watra Care has provided a 1st Class care for my Uncle who was a palliative patent. The carers was always sympathetic gently with him always taking time to sort him out. The Lovely ladies carers always professional pleasant, smiley when they entered the house. We all became friends. Sadly my uncle passed away. Our family would like to thank you all.x

— Maureen Johnson

T117649 Review left 2 years ago
This review complies with Google's policies.

Reply from Watra Care

Thank you for your kind words and much appreciated feedback.