3 weeks to get blood test after doctor request and now told that although results are available, we have to wait another 3 weeks for a discussion of results which need action.
— P C
Verified review (2504614)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Orchard House
Thank you for your feedback. Unless your results are marked as urgent, the clinician will ask for a routine appointment to discuss these with you if there is anything out of the ordinary. If your results are urgent, the clinical team will specify the timing these need to be booked in by (e.g. 24 hours, 3 days, 7 days etc) and the reception team will arrange this with you as needed.
Overall, how was your experience of our service?
Poor
Understanding and thorough
I recently contacted Orchard House via the new Anima online service. From the beginning, the staff were professional, understanding and thorough. Both Dr. Gaston and Dr Bhatia contacted me and I had a number of blood and other tests carried out. The initial contact and referral by Dr Gaston was super quick. The follow up contact and referral by Dr Bhatia was amazing and thorough and I was relieved to get the all clear. Thank you for a great service.
— L M
Verified review (2501279)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
We arrived for our injections and the appointment was on time.
— S L
Verified review (2500278)
Review left 3 weeks ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful, pleasant
Very helpful, pleasant and informative. Thank you very much.
— M B
Verified review (2500132)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
Blood tests, which I had waited for 4 weeks, are now waiting for a phone call in a couple of weeks
— J B
Verified review (2495002)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
My Experience
Waiting six weeks for pain killer and still waiting
— D D
Verified review (2494992)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are sorry to hear about the delay in receiving your medication. If you would be happy to contact the surgery - the prescription team can look into this further.
Overall, how was your experience of our service?
Very poor
My Experience
In my opinion there is a vast lack of communication between surgery and patients.
When I had an issue recently, the receptionist told me an appointment needed to be booked for something other than what I came in for (it was done already).
No one could answer my question and a member of staff tried to tell me I was incorrect when speaking about medication and dosage. (I wasn't). I was then given an appointment to speak to someone, over 3 weeks in the future! In my opinion, issues over medication and dosages should be seen as important, and maybe a notification of changes could be given, as the change was made without consultation or our knowledge.
I usually am more than satisfied with the service from the reception staff, they are friendly and understanding.
This just makes me scrutinise mine and my husband's medication much more closely.
— S M
Verified review (2494956)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are sorry to hear this. If you would like to contact the surgery, we would be happy to discuss this further with you.
Overall, how was your experience of our service?
Neither good nor poor
Orchard House - My Experience
Had a phone call booked which was between 3 and six - no phone call had to phone at six and talked to the doctor.
— R B
Verified review (2495724)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Very good service
I have always found the service I get from Orchard House very good. Staff are helpful and courteous.
— S R
Verified review (2495831)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Orchard House
Efficient, friendly, and on time.
— S T
Verified review (2494969)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Physiotherapy
I was given appointment for physiotherapy at another venue straight away which has helped enormously
— A C
Verified review (2494942)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
Face to face Dr appt - very good
Face to Face blood appt - very good
Chasing up a form to be completed - very poor
Data breach - very poor and not resolved
Turning up for face to face at Lydd and after a long wait being told I was booked in at Birchington - receptionist to sort 2weeks have elapsed - very poor
— S B
Verified review (2492975)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are sorry to hear about your recent experience. Please contact the surgery with your details, and we can look into this further.
Overall, how was your experience of our service?
Poor
I feel heard and supported
Easy to book, with efficient and organised systems. Removes the stress of going to the doctors. I am very happy with the professionalism of the medical staff. Everything appears to be working well - I feel heard and supported with both my physical and mental health concerns.
— Anonymous
Verified review (2492664)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Professional, friendly
I was called in before my appointment time. Phlebotomist was professional yet friendly. Thank you.
— J I
Verified review (2492288)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good and positive results
I received very good and positive results in the surgery and the dr and the reception staff were all very kind and thorough.
— A G
Verified review (2492024)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly, helpful
I found that every person I dealt with was friendly and helpful.
— Anonymous
Verified review (2491982)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very quick to book me in
I am having 6 injections in 2 weeks & they were very quick to book me in for them
— A W
Verified review (2489732)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Extremely polite and helpful
Receptionist was extremely polite and helpful
The doc was thorough and considerate. I was very happy with the service.
— S S
Verified review (2489368)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great
Nurses and doctors are great
— Anonymous
Verified review (2488232)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Orchard House
I always find everything is fine from the time you go in to you see Dr.
— R H
Verified review (2488229)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
