My appointment with the hygienist yesterday (3rd June) went really well. Ffion was very helpful and explained each part of the procedure clearly. She was caring, polite and considerate as was her assistant. My appointment with Ewart Johnstone was equally as caring and thorough as always. Not forgetting the helpful and accommodating reception staff. A-star all round!
— Delma J
Verified review (2439075)
Review left 1 hour ago
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Patient
Review from Google
This person left a star rating but no comment.
— Fiona Parry
T422008
Review left 4 hours ago
This review complies with Google's policies.
Seen as an emergency
Best experience at the dentist this morning, so grateful they could see me as an emergency, thank you so much
— Julie T
Verified review (2438876)
Review left 3 hours ago
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Other
Review from Google
Had an emergency appointment at the practice this morning, I cannot praise them enough, made me feel so at ease and the dentist was first class , thankyou so much
— julie Thomas
T422009
Review left 4 hours ago
This review complies with Google's policies.
Great
It was great as usual
— Pat W
Verified review (2438702)
Review left 6 hours ago
This review was collected via SMS feedback service.
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Review from Google
My dentist is a lovely man. He took into account that I am a nervous patient re having an injection. He explained the procedure and fees clearly. Informing why the costs were at that level. Easy to chat with which helped alleviate my nervousness. I was given a cue to use if I wished him to stop. Very happy with the care and treatment I received.
— Clare Llewellyn
T422010
Review left 8 hours ago
This review complies with Google's policies.
Review from Google
Ffion always kind, gentle and patient. Never have to wait long as appointments are prompt. Always great service
— Jayne Thomas
T422012
Review left 8 hours ago
This review complies with Google's policies.
Appointment
Surely the receptionist could have informed me on my arrival that I was an hour early for my appointment. Disappointed. All staff clean, courteous and cheerful.
— Lisa J
Verified review (2438479)
Review left 8 hours ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your feedback. We are pleased to hear that you found our team clean, courteous, and cheerful.
We would like to clarify that a member of our reception team did inform you that you had arrived early for your appointment. However, there was a delay in communicating this as reception was particularly busy at the time of your arrival.
We appreciate your comments and understand your disappointment. We will review our processes and ensure that, going forward, we notify patients of any early arrival times as promptly as possible.
Thank you for bringing this to our attention.
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Patient
Review from Google
Both dentist and nurse Mandy professional and reassuring during recent filling
— sheree Lewis-Jones
T421666
Review left 1 day ago
This review complies with Google's policies.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind feedback. We’re delighted to hear that both the dentist and Mandy provided professional and reassuring care during your recent filling. We’ll be sure to pass on your lovely comments to them.
Review from Google
Hi very pleased with the treatment I’ve received today made me feel comfortable
— Lynda Price
T421223
Review left 1 day ago
This review complies with Google's policies.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind review. We’re really pleased to hear you felt comfortable during your treatment today. Providing a calm and reassuring experience is very important to us, and your feedback means a lot.
Excellent service
Always excellent service with Simon ( dentist) and also receptionists
— Nicola R
Verified review (2437934)
Review left 1 day ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind review. We’re delighted to hear you consistently receive excellent service with Simon and our reception team. We’ll be sure to pass on your lovely feedback to them. We really appreciate your continued trust and look forward to seeing you again soon.
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Patient
Review from Google
Staff were lovely and friendly
— lisa thomas
T421224
Review left 2 days ago
This review complies with Google's policies.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind review. We're so pleased to hear that you found our staff lovely and friendly. Creating a welcoming and positive experience for our patients is very important to us, and your feedback means a lot.
Review from Google
Haven’t been to the dentist for a long time but he made me feel so at ease
— Jayne Roberts
T421225
Review left 2 days ago
This review complies with Google's policies.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your lovely feedback. We're delighted to hear that we were able to make you feel comfortable and at ease, especially after being away from the dentist for some time. Helping our patients feel relaxed and confident during their visit is very important to us. We appreciate your kind words and look forward to seeing you again.
Gwaun-Cae-Gurwen Dental Practice
I had treatment unexpectedly and was administered to very quickly and effectively.
— Sarah C
Verified review (2437621)
Review left 2 days ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind review. We're pleased to hear that you received prompt and effective treatment when you needed it. Providing timely, high-quality care is always our priority, and we appreciate you taking the time to share your experience.
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Patient
Review from Google
Amazing service
— Oz Joseph
T420920
Review left 2 days ago
This review complies with Google's policies.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your wonderful review! We're thrilled you enjoyed our service and appreciate your support. We look forward to seeing you again soon!
Gwaun-Cae-Gurwen Dental Practice
Dental Appointment
— Leslie R
Verified review (2437223)
Review left 2 days ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your feedback. We're glad to hear your dental appointment went well. We appreciate you taking the time to leave a review and look forward to seeing you again in the future.
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Patient
Appointment
Very happy
— David B
Verified review (2437183)
Review left 2 days ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind feedback. We're pleased to hear that you're very happy with your experience, and we really appreciate you taking the time to share it.
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Patient
Review from Google
It was good and the staff were friendly and caring
— Kate Guy
T420702
Review left 3 days ago
This review complies with Google's policies.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind feedback. We're pleased to hear that you had a good experience and found our team friendly and caring. We really appreciate you taking the time to share your thoughts.
Welcoming and friendly
The staff are always so welcoming and friendly. They are patient and deal with all my needs. I’m very grateful for their help.
— Mari D
Verified review (2436763)
Review left 2 days ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind review. We're delighted to hear that you consistently find our team welcoming, friendly, and patient.
Overall, how was your experience of Gwaun-Cae-Gurwen Dental Practice?
How satisfied are you with the appointment waiting time?
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Patient
Very professional
Staff very professional and helpful
— David W
Verified review (2436703)
Review left 3 days ago
This review was collected via SMS feedback service.
Reply from Gwaun-Cae-Gurwen Dental Practice
Thank you for your kind feedback. We're delighted to hear that you found our team professional and helpful. Providing excellent care and support to our patients is always our priority. We appreciate your review and look forward to welcoming you again in the future.
Overall, how was your experience of Gwaun-Cae-Gurwen Dental Practice?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
