Harpwood House Care Home

Lovely place to be and good management

I wanted to tell you how much pleasure it was to meet you on Monday last and thank you for showing me around your most impressive care home

This person left a star rating but no comment.

Compared to some of the homes I have visited, you should be rated Excellent by CQC. I hope you get that recognition soon.

Thank you for showing us around Harpwood House. We were very impressed with Harpwood and its facilities and staff. It feels well run and caring. We were so impressed by you and your caring nature and enthusiasm. You clearly knew every resident well. We very much appreciated that you made time to show us the available rooms too. Thank you once again.

The staff are kind and mum has made friends

Thank you for your kind email. I am so glad you have chatted with my mum, she is so adorable, we all love her so very much. It has been such a tough time for her and we are all so happy to see her blossoming in the care home. It is such a wonderful care home, the staff are all very kind and attentive and my mum is very well looked after.

The home was absolutely outstanding and we'd love to go there.

It was a wonderful day and it was really great to see. Thank you for your efforts, it is appreciated.

We had a lovely time, B seemed so happy here, the place is amazing and the staff really seem to care.

My warmest thanks to the chef and your team of carers who surprised * on his birthday with a beautiful and delicious cake. It made his day so special.

Just wanted to thank you for a wonderful family afternoon and panto.
We all had a great time, even if I was told off for tidying up!
I really appreciate all you do for the residents and am so grateful that Dad is one of them.
Wishing you and your family a happy, healthy and peaceful new year.

It was lovely to meet you both on Friday and thank you for taking the time to talk with me and show me around.
You really have a fabulous place there and you can clearly see the care of the guests is paramount!
I have relayed everything, even pointing out that if I had to choose, I will definitely want to stay there!
Sadly, the choice is not mine. I will of course keep in touch.

We cannot thank you enough for the care you gave --- and the way in which you enabled her to die with dignity. We were touched by the way she was laid out and the flowers etc. We are so grateful to know that someone was with her when she died. Thank you for ensuring --- died in a calm and painless manner and we can see you were passionate about end-of-life care.

Just a small way to say thank you and a show of appreciation for looking after J so well. Thank you.

The place is amazing and the sensory things that have been put up are second to none.

Earlier in the afternoon before he had the stroke, he was busy, walking, talking, helping me to clear furniture remaining from a small garden party two days before. About midnight that evening, there was shouting and banging as the stroke struck.

The following 10 weeks were a nightmare! Fortunately; I had worked in a London Postgraduate Teaching Hospital as a speech & language therapist, and quickly became aware of the complete lack of attention or care. In reality, the day the hospital decided they could do no more for him, was a relief! When we had the ‘guided tour’ of Harpwood, we could hardly believe the difference! Care Home – oh yes! In spades! Two days after he came to Harpwood, there couldn’t have been a swifter response to the fact that he was very unwell. The shorter intervals of checking, the fact that we could stay all night & also be checked that we, the family were coping with this situation.

Some weeks later I had the inevitable tears & immediately one of your ladies got me a cuppa and gently helped me to “Pick myself up, dust myself off and start all over again”.

Yes, of course, there have been a few niggles & problems on either side as neither side has had the background to this particular situation! But where we’ve asked questions, we’ve been heard, and I hope if your staff have queries; we have heard them. In fact, the short meeting we had a few weeks ago, was useful to both teams.

All I can say is a huge thank you on behalf to all the lovely caring people now giving him the care and attention he & we need. And thank the fates that there was a room available for him.

Many thanks for the kindness and support given to G over the four and a half years.

We would just like to say a very heartfelt thank you to you all for looking after our dad so well. You are all amazing and it has been a great comfort to us to know that dad was so well cared for in the last few months of his life. We always felt welcome by you all and you were always kind, polite and so helpful. So thank you for all being such wonderful, caring people.

We would just like to say a sincere thank you to you all for the effort you put in to prepare our dad's food during his time at Harpwood. As a family, we very much appreciate everything that you did to try and tempt him to eat. You are all wonderful.