The care staff go above and beyond to give the utmost care to the residents. Nothing is never too much for them to ensure everyone's needs are met. Always there to care with a friendly smile.
— Mark F
Verified review (1221973)
Review left 8 years ago
This review was collected via online systems.
How likely are you to recommend this care home to friends and family if they needed similar care or treatment?
Extremely likely
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?
Which best describes you?
Staff
Care at Shedfield Lodge
The care given to residents at Shedfield is very caring with lots of smiles. My husband has settled very well even when he was at his most awkward nothing was too much trouble from the management to carers also domestics. They all do an exceptional job there.
— Pam B
Verified review (1221591)
Review left 8 years ago
This review was collected via online systems.
How likely are you to recommend this care home to friends and family if they needed similar care or treatment?
Extremely likely
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?
Which best describes you?
Family
My Dad
My dad is extremely happy in the care home and the staff are all so lovely and caring, the home should be very proud of their staff.
— Anonymous
Verified review (1221578)
Review left 8 years ago
This review was collected via online systems.
How likely are you to recommend this care home to friends and family if they needed similar care or treatment?
Extremely likely
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?
Which best describes you?
Family
Thank you very much
Thank you very much for all the love and care that Mum received. Mum loved this home, the people and the food.
— Caroline
Verified review (1214717)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
09/2017
Which best describes you?
Next of kin
A big thank you
A big thank you to all the staff for taking good care of my Mum.
— Julie
Verified review (1208678)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
07/2017
Which best describes you?
Next of kin
Shedfield Lodge
Thank you all so very much for all the wonderful care you gave 'P' over the years, he was really happy and at home with you all.
— Margaret
Verified review (1206663)
Review left 8 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
06/2017
Which best describes you?
Next of kin
We know that he was very well cared for
I would just like to say thank you for all you did for 'F'. We know that he was very well cared for at Shedfield Lodge. We know he enjoyed his time with you.
— Mollie and Family
Verified review (1204138)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
06/2017
Which best describes you?
Next of kin
We are all so very grateful
Thank you so much for looking after Mum and taking good care of her over the past 2 weeks. We are all so very grateful to every one of you.
— Sue L
Verified review (1204137)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
06/2017
Which best describes you?
Next of kin
Your staff are an absolute credit to you
We would just like to say thank you so much for welcoming Dad into your care. Your staff are an absolute credit to you, reflecting on the high standard that you expect.
We will always be grateful to you.
— Sue
Verified review (1201438)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
05/2017
Which best describes you?
Next of kin
Lovely staff
To all the lovely staff who have looked after 'B' with so much care and devotion, I shall always be very grateful.
— J And D
Verified review (1199911)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
04/2017
Which best describes you?
Next of kin
Recommended
I would recommend this care facility as my father was a resident before he passed away. He loved it and was very well cared for,
— Valerie S
Verified review (1199565)
Review left 9 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
03/2017
Which best describes you?
Next of kin
Thank you for many things
Thank you many things, caring for my mother for nearly 5 years, devoting time to her in her final days, dealing with the aftermath sensitively and a very thoughtful card of sympathy.
— Julian F
Verified review (1198498)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
03/2017
Which best describes you?
Next of kin
A wonderful day
I'd just like to say thank you to all your staff for a wonderful day yesterday at the Garden party. It looked to me as if many of the residents enjoyed themselves as did there family's. The petting farm was great and the weather behaved itself!! It's been great to see all these activities at the home happening even if we've not always managed to attend them ourselves. What a great team you have, so caring, when for many families, I'm sure, it can be so hard to watch our loved ones slip slowly away from us. Pat on the back to all and thank you again. Medals all around.
— J C
Verified review (1189448)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
09/2016
Which best describes you?
Other relative or friend
Garden Party
Just wanted to say what an absolutely fabulous afternoon we had at the garden party. Shedfield Lodge really pulled out all the stops. It was really lovely. All the staff are so amazing with the residents and it is lovely to know how well my Nan is being cared for.
— M F
Verified review (1189447)
Review left 9 years ago
This review was collected via testimonial.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
09/2016
Which best describes you?
Other relative or friend
Quality person centred and caring
The home was well run, the atmosphere was great, the residents were all involved and the staff were incredibly kind and friendly to the residents. Such a refreshing experience.
— A S
Verified review (1188518)
Review left 9 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
07/2016
Which best describes you?
Professional
When my husband was not so advanced with his Alzheimer's I thought they were great. As I know he is getting worse I feel that the times I have asked for advice and information they have been very dismissive to me and in fact I now feel I no longer want to talk to them. This is I think an important part of a care home.
— Anonymous
Verified review (1186701)
Review left 9 years ago
This review was collected via postage-paid feedback card.
Reply from Shedfield Lodge Residential Care Home
After reading the comment we were very concerned to understand that a family member was feeling this way. We followed up with the family member to make sure that we addressed any concerns and discussed the root causes. We have rigorous processes in place for contacting family members when a service users condition or well-being changes, however in this case a higher level of interaction had been expected. We discussed how dementia can unfortunately lead to good days and bad days and therefore contact with the family members makes allowance for these regular fluctuations. We came to understand that assisting the family member to further understand dementia may help alleviate the concerns being expressed, and therefore suggested that it would be beneficial to come and join our staff in the home for one of the regular courses on dementia awareness being held. This offer was gladly accepted and she explained to me that she was scared of letting go. I reassured her that is not the case and a better understanding of dementia will help.
Our manager and head of care will continue to follow up with the family to make sure that they are feeling more comfortable as we move forwards.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
05/2016
Which best describes you?
Next of kin
A supportive and caring provider
My Mother has been in Shedfield Lodge for 1 year, the staff are very kind and friendly. If there are any issues at all they ring to inform me the same day. Mum was very unhappy for a couple days on going in to care, she has Alzheimers, and was very angry. She was forever falling and having accidents, burning things etc and we could no longer care for her properly at home. She is a changed person, eating well, joining in all activities and the main thing is she is safe.
— S F
Verified review (1181291)
Review left 10 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
03/2016
Which best describes you?
Other relative or friend
Kindness and patience guaranteed
The setting is very pleasant and the staff, the very essence of the care package, are excellent. Calm, thoughtful and very good at keeping relatives informed. The food is excellent and a variety of activities are offered every week. My mind is at rest with regard to my mother's care.
— J F
Verified review (1181290)
Review left 10 years ago
This review was collected via postage-paid feedback card.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
03/2016
Which best describes you?
Next of kin
Shedfield Lodge Residential Care Home
Dear everyone including temporary staff,
Of course it is sad when somebody under your care passes away and perhaps in your business you see it a little more than most. However having said that, as a former funeral director perhaps I would have beaten you all. But put that aside for a moment as it was nothing more than an attempt at a little humour.
When my mother moved into your home I came down to see her and we were both showed in and made to feel very comfortable. My wife and I were both offered a cup of tea, and within the next ten minutes three other offers of tea from other members of staff. In addition we were asked other questions about mum with the intention of making her stay more pleasurable. Well, I know you all did your best as one day after returning from a stay in hospital she said it was good to be home.
Home! Well that must be about the best compliment you can get from an inmate. In one word it says so many things about what you did and how you helped to make her stay as comfortable as possible. It must be very difficult to deal with a patient who has dementia; can say only a few words if that, and who needs help with everything other than watching television. From what I know you all did it with style and panache and the care was the very best.
Thank you all so very much for taking care of mum.
— Bruce S
Verified review (1178631)
Review left 10 years ago
This review was collected via online systems.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
03/2011
Which best describes you?
Next of kin
Exemplary Care
I would like to express my gratitude and thanks for the extremely professional and smooth reception by the staff of Shedfield Lodge, who received me upon attending an emergency call which took place at the address earlier today concerning an elderly gentleman. The friendly nature of the staff was welcoming upon my arrival and they ensured that information flowed freely to me when asking about the patients existing conditions, when unsure of they swiftly found the information I needed. Please pass on my sincere thanks and gratitude to those members of staff who assisted my in the early moments of the call. I attend a large number of rest/care homes in the execution of my role and meet many care staff. I am pleased to say that your staff were quite exemplary and I shall not forget them.
— Response M
Verified review (1178587)
Review left 10 years ago
This review was collected via online systems.
How likely are you to recommend this care provider to friends/family if they needed similar care or treatment?
Residents are treated with dignity and respect?
Residents are treated fairly?
Residents are consulted about their care?
The home provides an active daily life for residents?
The home provides safe comfortable care?
The home provides value for money?
When does your feedback relate to (MM/YYYY)?
12/2015