South Normanton Dental Practice

Review from Google

This person left a star rating but no comment.

— Emma Porter

T64117 Review left 4 years ago
This review complies with Google's policies.

Review from Google

Excellent care and very professional. The dental surgeon explained everything and was very reassuring

— Darron I.net Ce

T64026 Review left 4 years ago
This review complies with Google's policies.

Review from Google

Thoughtful and caring. Good service

— aylish rowan

T64013 Review left 4 years ago
This review complies with Google's policies.

Thank you

I seen Eve, she listened to why I came back and sorted my tooth, thank you very much.

— Anonymous

Verified review (1585970) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Lovely and friendly service

‘Very laid back’. Lovely and friendly service.

— Helana C

Verified review (1585948) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

Dentist super friendly.

— Anonymous

Verified review (1585946) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

I was an emergency as had infection and abscess, but not my usual dentist and no numbing but burst the abscess and when I asked for a tissue as tears we're rolling down my face it was an effort to get me one. I have had so many good experiences with my usual dentist but this was awful. Not even allowed to rinse my mouth. Felt like it was my fault I was not made welcome. Sorry.

— Anonymous

Verified review (1585938) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from South Normanton Dental Practice

Thank you for taking time to offer feedback on our practice. On looking at your records, I can see that we saw you as an emergency patient for the abscess that you had. Upon examination the canal was necrotic, which was causing the pain. The dentist did try to numb you and even put some anaesthetic directly into the canal. Unfortunately with swellings, it is very difficult to numb the area, and anaesthetic often doesn't work. The only way to try and relieve your pain was to try and burst the abscess, which is an uncomfortable procedure. You were then prescribed antibiotics to help clear the infection up and we would then continue with root canal treatment. If you would like to discuss this matter further, then please contact the Practice Manager.

Overall, how was your experience of our service? Neither good nor poor

Highly recommended

My dentist and his assistant was very caring and understanding during my unexpected root canal, very polite and went out thier way to make sur3 I was as comfortable as possible. Highly recommended.

— Jessica D

Verified review (1585920) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Caring and gentle

Got the job done efficiently being caring and gentle.

— Anonymous

Verified review (1585833) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Review from Google

This person left a star rating but no comment.

— Lisa Powell

T63899 Review left 4 years ago
This review complies with Google's policies.

Recent appointment

The service to assist me prior to my facial operation.

— Irene K

Verified review (1585527) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Dental Hygienist

The Dental Hygienist checked my teeth thoroughly.

— Anonymous

Verified review (1585440) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

Very polite, explained different options for my treatment.

— Anonymous

Verified review (1585378) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

Friendly staff.

— Anonymous

Verified review (1585239) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Review from Google

This person left a star rating but no comment.

— Christine Buxton

T63688 Review left 4 years ago
This review complies with Google's policies.

Explained clearly

When having my treatment, everything was being explained clearly.

— Anonymous

Verified review (1584656) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

South Normanton Dental Practice

Caring thoughtful staff.

— Amanda Y

Verified review (1584538) Review left 4 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Review from Google

Required an urgent appointment as my crown has fell out and was able to be seen same day for treatment. Excellent service

— Margaret Mills

T63521 Review left 4 years ago
This review complies with Google's policies.

Review from Google

very polite & friendly staff...
Dr suhael zaro is very good & put at ease when in the chair

— Sarah Ward

T63447 Review left 4 years ago
This review complies with Google's policies.

My experience

Had to wait 1 hour to be seen! No apology when I was seen either!

— Anonymous

Verified review (1584007) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from South Normanton Dental Practice

Thank you for taking time to write a review on our page.
I can only apologise profusely for your extended waiting time. Unfortunately you had not been ticked in on the system by the trainee who was on reception, and she had not noted that you had been sat in the waiting room for this length of time.
There are no excuses to be made, other than a lack of experience.
Your comment has allowed us to note where further training is needed, and the young lady on reception has been made aware of the importance of looking who is in the waiting area, and for the dental nurse in surgery to check whether their patient has arrived or not.
Please accept my sincere apologies.

Overall, how was your experience of our service? Very poor