South Normanton Dental Practice

I feel confident in my dental treatment

Very professional experience, great customer service and always very helpful without being pushy. I feel confident in my dental treatment.

— Jessica R

Verified review (1454553) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Excellent staff

Excellent staff and very friendly.

— Andrew H

Verified review (1454552) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Seen on time, quick, through

Seen on time, quick, through service.

— Anonymous

Verified review (1454544) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Genesis South Normanton Dental Practice

First time I'm been given this treatment, made me feel a lot better, and my teeth look a lot better, thank you.

— Anna B

Verified review (1454245) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Good service

Good service every time I attend.

— Mark W

Verified review (1454098) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Genesis South Normanton Dental Practice

Lovely, professional staff.

— Rita P

Verified review (1454035) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Puts my mind at ease

Friendly staff and puts my mind at ease.

— Yvonne M

Verified review (1453744) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Genesis South Normanton Dental Practice

Kind and considerate.

— Karen P

Verified review (1453581) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Very welcoming

Everyone one at the practice is very welcoming. The dentist and the dental nurse explained the procedures as they went along so I felt reassured.

— Julia C

Verified review (1453542) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Dental appointment

Dentist brilliant as always but receptionist comments not complementary. I left the surgery to avoid the queue and was called with the inference that I was not going to pay and had to pay on the day which I did as soon as I was in my office.

— Philip G

Verified review (1453285) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from South Normanton Dental Practice

Thank you for taking time to offer feedback on our practice.
When a patient leaves the surgery, they are required to check in at reception to inform us that they are leaving the practice. This is so that in the event of a fire, we will not be looking for this patient.
Also payment is required upon completion of treatment, and you did not make us aware that you wished to pay at a later date. In such circumstances we contact the patient, to make them aware of the outstanding charge.
Kind regards
Practice Manager

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Very friendly and welcoming

Very friendly and welcoming, all the staff was lovely, the dentist was very informative and reassuring and the hygienist, also after really being scared of the dentist and hate going they made me feel very much at ease.

— Kimberley J

Verified review (1453271) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Polite and efficient

The staff are very polite and efficient. Everything is explained very well. However I am in real pain with toothache which is stopping me from sleeping but it seems as though nothing will be done for around five weeks. It is too long to be in pain and struggle to sleep.

— Cameron H

Verified review (1453269) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from South Normanton Dental Practice

Thank you for taking time to offer feedback on our practice.
Unfortunately when you are referred to an alternate clinic for your treatment, we are unable to govern their waiting list and appointment times.
You may ring the referral clinic and ask to be put on a cancellation list, to see if this will reduce your waiting times.
Kind regards
Practice Manager

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Professional, friendly

Professional, friendly and welcoming.

— Roy S

Verified review (1453270) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Quick and efficient

I always find they are friendly, put my mind at ease and they are very quick and efficient, thank you .

— Hilda B

Verified review (1453267) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Good dentist

The dentists and treatment is good but parking is poor and why is the car park a staff car park and not a service user one. Also appointments don't run on time.

— Anonymous

Verified review (1453265) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from South Normanton Dental Practice

Thank you for taking time to offer feedback on our practice.
Unfortunately the car park has always been a staff one, as there are 23 staff members and only 11 parking bays.
Luckily all the surrounding roads and car park across the road are less than 50 steps away, and all free of charge.
Kind regards
Practice Manager

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

New Crown

Very good experience. Polite staff. Very good treatment. Nice clean reception and surgery.

— Anonymous

Verified review (1453046) Review left 6 years ago
This review was collected via online systems.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Very calming atmosphere

Very calming atmosphere and the hygienist was excellent.

— Wendy M

Verified review (1452901) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Excellent service

Excellent service throughout. Changed to them a few years ago after recommendations and it was the best move ever.

— Claire R

Verified review (1451720) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Lovely friendly staff

Lovely friendly staff, chatty dental nurse to put you at ease and a very good dentist.

— Edward S

Verified review (1451336) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?

Genesis South Normanton Dental Practice

Every one is always friendly which puts you at ease.

— Allan G

Verified review (1451311) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Genesis South Normanton Dental Practice overall?