Working Feedback

Smart Smiles - Abercynon

24 Margaret Street, Abercynon, CF45 4RE

Excellent rating from 128 reviews

5 out of 5 stars

+ 101 reviews from Google 249 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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I would definitely recommend Smart Smiles for all your dental needs.
In 2019 I wanted and needed to get my teeth straightened as they were in pretty bad shape. This was the 5th dental surgery I has visited over a few months to try and get my teetth sorlrted but due to severe dental anxiety, couldn't even sit in the chair. But the team at Smart Smiles were so wonderful and Dr May not only gave me a smile beyond my expectations but also worked wonders in helping me face my dental fears and overcome my anxiety to be able to give me that smile, i can't thank her enough.
Of course the dental work doesn't come cheap but prices were explained and payment options talked through before work could begin so I knew what I would be paying and nearly 3 years later I walk into the dentist with very little fear (there's always a slight anxiety that lingers) and sit in the chair with no problems at all. The whole team are supportive and like a little extend family, I love visiting them ❤️
I have just had an appointment with the new hygienist and I could feel my fear creeping in (I get nervous around new dental staff still) but I didn't need to worry, she was fantastic, even gave me tips on brushing which has made a difference and gave me her time and patience that I needed
Thank you Smart Smiles x

— louise jarvis

T83358 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hello Louise,
Thank you very much for taking the time to review our practice. We are glad that you are satisfied with the service you have received. Looking forward to seeing you again soon! ? Kind Regards, Georgia

Review from Google

5 out of 5 stars
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Great practice. Booked an emergency appointment on the same day, everyone was polite and friendly.

The dentists were professional and explained everything really well. Kept communicating with me through the whole treatment.

Most importantly, everything was done pin point and I experienced no pain at all.

— Wiktor Przepiorka

T83260 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hello WIktor,
Thank you very much for taking the time to review our practice. We are glad that you are satisfied with the service you have received. Looking forward to seeing you again soon! 😊 Kind Regards, Georgia

Excellent as always

5 out of 5 stars
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Always excellent treatment, the staff are very professional and friendly always. Hygienists, Billie and her Team, and of course May are fantastic.

— Christine P

Verified review (1643079) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Excellent friendly service as usual

— Helen Wright

T82402 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Helen, Thankyou for your kind words it is greatly appreciated.
Best Wishes
Georgia

Review from Google

5 out of 5 stars
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exceptional ..polite ...friendly ...patient ..so very nice .I felt so at ease what a lovely dentist thee best i have ever been too thank you all the staff at smart smiles its a pleasure too go there ....Rosemarie again thank you all ......

— Rosemarie Roberts

T82210 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hello, Thankyou for your kind words, we are glad to hear you are happy to come to us!
Best Wishes
Georgia

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Freddie Hook

T82211 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Thankyou for your review, Freddie. It is greatly appreciated!
Kind Regards, Georgia.

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Carys Crimmings

T81840 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Thankyou for your kind review, it is greatly appreciated

Review from Google

5 out of 5 stars
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Really great surgery. Friendly and accommodating. My hygienist was brilliant. I would recommend this place to anyone.

— Wayne Fisher

T81841 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Wayne, We are so glad that you find our practice friendly and accommodating. Thankyou for taking the time to write us a review. Kind Regards, Georgia.

Review from Google

5 out of 5 stars
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Finally found a dentist who speaks to you during the procedure and explains every detail of what you need to have done.Dr May Bassett is an absolute angel and excellent in her field,I now have a dentist I can trust.The practice is immaculate and inviting and the staff are always happy,polite and make you feel relaxed before your procedure.They are all a credit to their profession.

— Andrea Kinsey

T81812 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Andrea, Thankyou so much for your kind words. We as a practice are very happy that you are satisfied with the treatment you are receiving with us. Kind Regards, Georgia.

Review from Google

5 out of 5 stars
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Staff are friendly and informative definitely the best dental surgery I've ever been to amazing

— Paul Williams

T80312 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hello Paul,
Thank you very much for taking the time to review our practice. We are glad that you are satisfied with the service you have received. Looking forward to seeing you again soon! 😊 Kind Regards, Georgia

Check up and hygienist

5 out of 5 stars
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I find the staff extremely helpful and polite. Both dentist and hygienist explained everything in detail so that I was aware of what the treatment entailed and also future personal practice..

— Keith E

Verified review (1634465) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent service

5 out of 5 stars
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I’m very nervous of the dentist, but everyone at Smart Smiles always puts me at ease. The staff are always friendly and polite and the kids aren’t nervous at all going there. This is the only dentist that I keep coming back to for treatment.

— Delyth B

Verified review (1633452) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Other

Absolutely brilliant

5 out of 5 stars
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Dentist was extremely patient and caring, I was very worried for my appointments but they were absolutely brilliant, honestly couldn’t fault them.

— Shannon S

Verified review (1633232) Review left 3 years ago
This review was collected via QR code.
Overall, how was your experience of our service? Very good

Review from Google

5 out of 5 stars
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I don't usually feel comfortable at a dentist but this was by far one of the best experiences I have had. Very thorough and did a great job.

— Jack Vickery

T78674 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Jack,
Thankyou so much for your kind review - we really appreciate it!
Kind Regards,
Georgia

Review from Google

5 out of 5 stars
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Smart smiles have given me a smile I honestly thought I'd never have. From my first consultation they made me feel at ease being 'at the dentists'. I'm in my 50's and I've had a brace, teeth whitening and composite bonding... all done by the skillful hands of Dr. May. The dental nurses and reception staff are always so friendly, helpful and encouraging. I would recommend them to anyone. Thank you to everyone at Smart Smiles! A definite ⭐⭐⭐⭐⭐ from me.

— Joanne Cox

T78592 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Joanne, Thankyou so much for your kind review. We are so glad that you were happy with the treatment and care that you received from us here at Smart Smiles!
Kind Regards,
Georgia

Brilliant service

5 out of 5 stars
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Brilliant service as always, always so friendly and polite.

— Hendry P

Verified review (1631624) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Hygienist

5 out of 5 stars
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Very happy with my appointment.

— Anonymous

Verified review (1630745) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Amazing Practice. From Reception to Dr May who is hands down the best dentist ever!! Billie the practice manager is an absolute credit to the company. I am so glad I found Smart Smiles and all of the amazing staff. Thank you Dr May for changing my life and giving me my confidence back.

— steven beavis

T78076 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Steven, Thankyou so much for your positive words, we are so glad that you are happy with the care and treatment provided by us!
Kind Regards, Georgia

Great

5 out of 5 stars
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Great service. I chopped a tooth and they fit me in the next day and got it repaired.

— Michael Y

Verified review (1630288) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Excellent, punctual, friendly, staff very polite and my dentist put me at ease and explained every step of the procedure.
Thank you very much.

— cheryl williams

T77921 Review left 3 years ago
This review complies with Google's policies.

Reply from Smart Smiles - Abercynon

Hi Cheryl,
Thankyou so much for your kind review - it is greatly appreciated!
Kind Regards,
Georgia