Working Feedback

Smart Smiles - Abercynon

24 Margaret Street, Abercynon, CF45 4RE

Excellent rating from 128 reviews

5 out of 5 stars

+ 101 reviews from Google 249 total reviews

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Latest Reviews by Working Feedback

Superb dentists

5 out of 5 stars
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Every time I go to Smart Smiles, the staff are efficient and friendly. The practice is so smart and stylish with lovely, uplifting and minimal decor - the recent refurbishment is out of this world - spacious and modern. The staff are professional and approachable - I can't recommend them highly enough.

— Alison F

Verified review (1818857) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Best dentist I've been to

5 out of 5 stars
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Always very calm and professional environment. Best dentist I've been to, staff were very friendly and helpful!

— Cheryl T

Verified review (1816315) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Absolutely amazing

5 out of 5 stars
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I first booked an appointment with Dr May in April to improve my smile - I had misalignment and an old bridge. I cannot thank her and the team enough for everything they’ve done. I had my final appointment today and the change has been amazing. Service, professionalism, attention to detail and patient care were above and beyond. I can’t recommend Dr May enough, when I say this has changed my life, it really has, I honestly can’t stop smiling. Thank you for one of the most positive experiences I’ve ever had in dentistry!

— Rachel W

Verified review (1815097) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent, as always!

5 out of 5 stars
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Just a quick visit today to get dentures adjusted. Ella persevered (it’s very hard to pinpoint where the ‘pinching’ is!) and was ultimately very successful! Thank you!

— Patricia S

Verified review (1812186) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Preparation for crown.

5 out of 5 stars
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Dr May Bassett and her staff excellent as always.

— Anonymous

Verified review (1812164) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Filling

5 out of 5 stars
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Always helpful and Efficient. Always feel welcome and seen to in a timely manner.
Dental work is always carried out to the highest standard.

— Hywel B

Verified review (1811982) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great Experience in the new building.

5 out of 5 stars
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Always greeted by friendly staff.

— Anonymous

Verified review (1809794) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Above and beyond

5 out of 5 stars
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Every time I come, it’s a pleasure to see Ella, she’s so lovely and gentle, makes me feel at ease, even down to my Autistic son, she organised an x-ray holder so I could take it home and have him practice with it in his mouth, he has sensory tastebuds, is 23 and has no fillings but an x-ray will show any areas of his teeth can’t be seen visually, so fingers crossed he will have his first set of x-rays taken, so this dentist to me has gone above and beyond, I know we are both in good hands with Ella.

— Sara H

Verified review (1809502) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

4 out of 5 stars
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I am a nervous patient but was treated lovely and calmly . Informed of everything that they would do before starting. Will feel reassured to go regular. Thankyou

— Sandra Brown

T127485 Review left 2 years ago
This review complies with Google's policies.

Great treatment

5 out of 5 stars
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Excellent service and treatment.

— Anonymous

Verified review (1803263) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Check up and hygienist

5 out of 5 stars
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Very thorough good explanation of everything, put me at rest because I’m an anxious patient.

— Tracy G

Verified review (1803248) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Checkup and hygienist

5 out of 5 stars
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Very professional and pleasant friendly staff.

— Michael O

Verified review (1803069) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent as always

5 out of 5 stars
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May is a first-class dentist, lovely person and makes you feel at ease when visiting and having treatment. The girls on reception are very pleasant and helpful, all in all, a great dental practice. Highly recommended.

— Christine P

Verified review (1800910) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Very good reception and excellent care from dentist and
assistant

— David Reed

T126642 Review left 2 years ago
This review complies with Google's policies.

Denture fitted

5 out of 5 stars
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The staff are pleasant and professional. The dentist took time to explain what was happening and actually asked for my opinion before anything was done.

— Anonymous

Verified review (1798967) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent at making me feel welcome

5 out of 5 stars
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As usual, all staff I met at Abercynon were very friendly and excellent at making me welcome for my ongoing visits.

— Kenneth B

Verified review (1798679) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Made me feel calm

5 out of 5 stars
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Had an emergency appointment, very helpful on the phone and on arrival to the appointment. Both dental nurses were very helpful with what I needed to know. Made me feel calm. Thank you very much.

— Amie-leigh G

Verified review (1798300) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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The reception staff are very friendly, and the dentist is lovely at takes everything in consideration. Would recommend

— Monica Albrecht

T125827 Review left 2 years ago
This review complies with Google's policies.

Good service

5 out of 5 stars
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Excellent service and Emma in particular was fantastic.

— Bernard T

Verified review (1791538) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— sarah styles

T124301 Review left 2 years ago
This review complies with Google's policies.