Working Feedback

Whitcombe Dental Surgery

19 Whitcombe Street, Aberdare, CF44 7AU

Excellent rating from 1268 reviews

5 out of 5 stars

+ 272 reviews from Google 1540 total reviews

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Latest Reviews by Working Feedback

Seen on time

5 out of 5 stars
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Speed of getting appointment and being seen on time.

— Anonymous

Verified review (1807332) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Very good service

5 out of 5 stars
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Very good service.

— Anonymous

Verified review (1806752) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

2 out of 5 stars
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I appreciate the opportunity to provide feedback on my recent visit to your practice. While I understand that dental care can sometimes be challenging, I wanted to share my concerns.
Lack of Confidentiality: During my visit, I noticed a lack of confidentiality as the door to my examination room was left open. This allowed me and another patient to overhear a conversation about a different patient's infection. Maintaining patient privacy is essential, and this experience made me uncomfortable.
Painful Procedure: Additionally, I found my experience with the dentist to be less than satisfactory. Despite expressing that my mouth was already painful during the consultation, the dentist proceeded to examine the area that caused me significant pain. I voiced my discomfort, but the same action was repeated. This lack of consideration for my pain was distressing.
Lack of Explanation: Furthermore, I was advised to take antibiotics without receiving a clear explanation of why they were necessary. As someone working within the NHS, I found this lack of communication quite surprising.
In light of these issues, I am considering whether I should request to see a different dentist if I need to revisit your practice. It's important to me that I receive quality care and clear communication during my dental visits.

I hope that my feedback can contribute to improving the patient experience at your practice. Thank you for your attention to these concerns.

— Laura C

Verified review (1806622) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Poor

Friendly and fast service

5 out of 5 stars
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Friendly and fast service.

— Anonymous

Verified review (1806569) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Put me at ease

5 out of 5 stars
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The dentist put me at ease as I’m a very nervous patient.

— Gaynor M

Verified review (1806200) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Procedure was great

5 out of 5 stars
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Fantastic service throughout. Procedure was great. 10/10, I would get my teeth polished again.

— Anonymous

Verified review (1806155) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Caring and personable

5 out of 5 stars
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The fact I was asked how I was feeling in general and about myself, very caring and personable. I found this relaxed me.
Overall really good service and all staff were very welcoming.

— Allyn J

Verified review (1806036) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

The dentist was excellent

5 out of 5 stars
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All the staff were excellent. The dentist was excellent and did an amazing job on my teeth.

— Paul A

Verified review (1804798) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Kind and reassuring

5 out of 5 stars
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The dentist was kind and reassuring whilst clearly explaining what he was doing. The appointment system works well with minimum waiting.

— Hilary H

Verified review (1804744) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Great to use

5 out of 5 stars
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No problems, great to use.

— Anonymous

Verified review (1804395) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Great customer service

5 out of 5 stars
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Exceptionally quick getting seen by the dentist. Comprehensive checks as well as great customer service by all staff.

— Matthew C

Verified review (1803083) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Super dentist

5 out of 5 stars
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Super dentist, he's amazing.

— Sheralee B

Verified review (1803029) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Very pleasing

5 out of 5 stars
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It was an emergency appointment and they fitted me in straight away, experience was overall very pleasing, the dentist kept me informed of what was going to happen every step of the way.

— Karen J

Verified review (1802885) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Friendly, helpful staff

5 out of 5 stars
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Friendly, helpful staff at all times.

— Anonymous

Verified review (1802640) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Honest and fair

5 out of 5 stars
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Like my new dentist, very good, honest and fair.

— Steven W

Verified review (1802570) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Absolutely outstanding service

5 out of 5 stars
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Absolutely outstanding service, Such an amazing dentist and nurse so caring.

— Anonymous

Verified review (1802481) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Whitcombe Dental Surgery

5 out of 5 stars
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Professional and prompt.

— Anonymous

Verified review (1802469) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Accommodating

5 out of 5 stars
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Accommodating and reassuring.

— Beth D

Verified review (1801453) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Whitcombe Dental Surgery

5 out of 5 stars
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Very nice and helpful.

— Nigel W

Verified review (1801328) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Kindness and understanding

5 out of 5 stars
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I was treated with efficiency, kindness and understanding by all the staff of Whitcombe Dental. I cannot praise or thank them enough.

— Camilla O

Verified review (1801227) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good