Whitcombe Dental Surgery

Speed of getting appointment and being seen on time.

Very good service.

I appreciate the opportunity to provide feedback on my recent visit to your practice. While I understand that dental care can sometimes be challenging, I wanted to share my concerns.
Lack of Confidentiality: During my visit, I noticed a lack of confidentiality as the door to my examination room was left open. This allowed me and another patient to overhear a conversation about a different patient's infection. Maintaining patient privacy is essential, and this experience made me uncomfortable.
Painful Procedure: Additionally, I found my experience with the dentist to be less than satisfactory. Despite expressing that my mouth was already painful during the consultation, the dentist proceeded to examine the area that caused me significant pain. I voiced my discomfort, but the same action was repeated. This lack of consideration for my pain was distressing.
Lack of Explanation: Furthermore, I was advised to take antibiotics without receiving a clear explanation of why they were necessary. As someone working within the NHS, I found this lack of communication quite surprising.
In light of these issues, I am considering whether I should request to see a different dentist if I need to revisit your practice. It's important to me that I receive quality care and clear communication during my dental visits.

I hope that my feedback can contribute to improving the patient experience at your practice. Thank you for your attention to these concerns.

Friendly and fast service.

The dentist put me at ease as I’m a very nervous patient.

Fantastic service throughout. Procedure was great. 10/10, I would get my teeth polished again.

The fact I was asked how I was feeling in general and about myself, very caring and personable. I found this relaxed me.
Overall really good service and all staff were very welcoming.

All the staff were excellent. The dentist was excellent and did an amazing job on my teeth.

The dentist was kind and reassuring whilst clearly explaining what he was doing. The appointment system works well with minimum waiting.

No problems, great to use.

Exceptionally quick getting seen by the dentist. Comprehensive checks as well as great customer service by all staff.

Super dentist, he's amazing.

It was an emergency appointment and they fitted me in straight away, experience was overall very pleasing, the dentist kept me informed of what was going to happen every step of the way.

Friendly, helpful staff at all times.

Like my new dentist, very good, honest and fair.

Absolutely outstanding service, Such an amazing dentist and nurse so caring.

Professional and prompt.

Accommodating and reassuring.

Very nice and helpful.

I was treated with efficiency, kindness and understanding by all the staff of Whitcombe Dental. I cannot praise or thank them enough.