Being a very nervous person and not understanding much about procedures, dentist explains really well and does his best to satisfy my needs.
— Anonymous
Verified review (2089695)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your feedback! We're glad to hear that our dentist was able to make you feel comfortable and address your concerns. We understand how important it is to feel informed and at ease, especially if you’re feeling nervous. We’ll make sure to pass along your kind words, and we’re here to support you every step of the way in your dental journey!
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Good experience
Good experience. Staff helpful and friendly.
— Anonymous
Verified review (2088747)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind feedback! We're happy to hear you had a positive experience, and we're glad our staff could be helpful and friendly during your visit. If there's anything more we can do for you, please don't hesitate to let us know. Looking forward to seeing you again!
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Patient
Review from Google
Very understanding of problem and keen to solve it.
— Carolyn Horton
T214979
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for giving a 5 star rating to us. Your satisfaction means a lot to us and our team.
My experience
The hygienist was very pleasant and professional. However, I was present for my appointment at 11am, but I had to wait 10 to 15 minutes before being treated. She didn't offer a reason or apology for the lateness. She completed the treatment in about 20minutes and I was then charged £75, which is far too expensive. Unless the charge is reduced I won't be using her services again.
— Michael D
Verified review (2086022)
Review left 1 year ago
This review was collected via email feedback service.
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Patient
Review from Google
First class treatment by Hygenist and Dentist. As for the introduction of deposits for upcoming appointments, thats not something I'll pay. Very sad to say goodbye.
— Mark Grout
T213381
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback, and we're truly sorry to hear that the introduction of deposits has caused any frustration. We understand your concerns, and we want to assure you that the deposit is fully refundable. The purpose of introducing this system is to help prevent last-minute cancellations or no-shows, which can impact both your appointment time and the clinician's schedule. Our goal is to provide the best possible care and ensure we can accommodate all of our patients. We truly appreciate your understanding, and we’re happy to discuss any further questions you may have.
Review from Google
Tooth extraction professional and efficient.
— Neil Partridge
T211859
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your review. Your feedback means a lot to us and our team.
Great session
Great session. Anna is lovely, kind and gentle.
— Anonymous
Verified review (2081720)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback! We’re glad to hear that you found our hygienist Anna both kind and gentle. We appreciate your kind words and look forward to serving you again!
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Patient
Efficient
Friendly and efficient staff.
— Anonymous
Verified review (2079304)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback! We’re glad to hear that you found our staff both friendly and efficient. We appreciate your kind words and look forward to serving you again!
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Patient
Fantastic dentist
Outstanding, caring, rapid response to an urgent problem. All staff, not least the dentist were fantastic.
— Meyrick A
Verified review (2073729)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mr Aylward,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us, especially during an urgent situation. Our team, including the dentist, always strives to provide the best care possible, and it's great to know we met your expectations.
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Patient
Brilliant
Was hesitant after Tom left and a little concerned. Today, I saw Anna, the hygienist and Laura, the dentist who were both brilliant. Made me feel relaxed and both gave good advice and guidance. I will not be worried about going in the future.
— Anonymous
Verified review (2073572)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We're delighted to hear that Anna and Laura made you feel relaxed and provided excellent care and advice. It's completely understandable to feel a little uncertain after changes, but we're so glad we could put your mind at ease. We look forward to continuing to provide you with great care in the future!
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Patient
Review from Google
This is a super Practice, a caring friendly, professional team. I highly recommend to all, and especially to nervous people.
— Jan Holden
T207883
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We’re happy to hear that you had a positive experience with our team. Your recommendation means the world to us, and we look forward to seeing you again soon!
Kind and careful treatment
A lost filling on holiday, an appointment on the day I returned home, kind and careful treatment of a patient who is nervous!! Thank you.
— Susan D
Verified review (2072872)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mrs Dell,
Thank you so much for your kind words! We're happy to hear that you had a positive experience with us. It's great to know that we were able to provide you with the care and attention you needed. We’re always here to help make our nervous patients feel comfortable. If you need anything in the future, don’t hesitate to reach out. Take care!
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Patient
Excellent treatment
Excellent treatment and a great deal of trouble taken. No pain felt at all.
— Anonymous
Verified review (2069979)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We appreciate your feedback and look forward to continuing to provide you with the best care possible!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Review from Google
Excellent service today. I had loosened a cap at the weekend which left a gaping hole in my tooth. My usual dentist was away but as expected his partner at the practice looked after me very well. The cap was cemented back in place and within 15 minutes all was done
— Denise Dick
T206744
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your great review! We’re so glad to hear that you were well taken care of. We appreciate your trust in our team and are always here to help if you need anything further.
My experience
I do not approve of your new deposit scheme. It suggests that you are getting a large interest free loan.
— David H
Verified review (2069560)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mr Horton,
Thank you for your review , we appreciate your 5 star review, but are clearly sorry that you disapprove our deposit policy.
The purpose of this policy is not to penalise patients, but to reduce cancellations and failed to attends and to maintain a fair and efficient scheduling system
A review of failed appointments or late cancellations (less than 24hours) revealed 34.5 hours of lost surgery time in one month. To put this in perspective, 3 and a half days of surgery time/appointment availability. This is having a ‘knock-on’ effect with appointment availability and creating longer wait times for patients to conclude treatments or for others to be offered an emergency appointment.
This is unfortunately a common problem in our industry and many businesses have adopted this type of policy.
Business current accounts in the UK typically do not offer interest on balances, so that is certainly not the reason.
Kind regards
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Clear explanation
Very polite, professional & clear explanation of treatment.
— Anonymous
Verified review (2069137)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind feedback! We are glad to hear that you found the explanation clear and professional. It's always our goal to ensure that patients feel comfortable and informed about their treatment.
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Patient
Always puts me at ease
Everything on time. Laura explains everything and always puts me at ease.
— Kevin N
Verified review (2065851)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mr Newman,
Thank you so much for your kind words! We're pleased to hear that Laura has made your visits comfortable and put you at ease. It's great to know everything is running smoothly and on time. We truly appreciate your feedback and look forward to continuing to provide you with excellent care!
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Which best describes you?
Patient
Professional and sympathetic
Staff are professional and sympathetic, happy with dentist and hygienist.
— Anonymous
Verified review (2063418)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Your satisfaction with the professionalism and care provided by both our dentist and hygienist means a lot to us. We always strive to create a supportive and compassionate environment for our patients. If you ever need anything or have further questions, feel free to reach out. We're here for you!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
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Patient
Considerate and thorough
As always dentist is considerate and thorough.
Receptionists well trained and pleasant to deal with.
— Anonymous
Verified review (2056461)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Our dentists strive to provide considerate and thorough care, and it’s wonderful to know that this was reflected in your visit. We're also glad that our receptionists could contribute to making your experience pleasant. Your feedback means a lot to us, and we look forward to continuing to serve you with the same level of care and professionalism.
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Review from Google
I have always received excellent dental treatment, but I do not wish to give £25.00 in advance to make a following date for treatment, I have been to this surgery since it started and have never missed an appointment I feel this is wrong, I will therefore make an appointment later when I feel it is needed.
Thank-you
Mrs R Ayling
— Rona Ayling
T199662
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your feedback, and we truly appreciate your long-standing loyalty to our practice. We understand your concerns regarding the deposit, and we want to assure you that it is fully refundable. The deposit system was introduced to help manage appointment availability and reduce last-minute cancellations, which can impact other patients' access to care. We value your trust in us and are happy to discuss any concerns you may have about this process. If you have any questions or would like to talk further, please feel free to reach out. We're here to help!
