T198967
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Than you so much for your review. Your feedback means a lot to us and our team.
I felt both informed and reassured
Great experience. As a slightly nervous patient I felt both informed and reassured about the procedure at the outset. Possible scenarios were discussed and at each stage of the procedure I was informed on progress. Discomfort both during and after was minimal and I can’t speak highly enough of the professionalism of both surgeon and his assistant .
— Anonymous
Verified review (2052352)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience. It’s wonderful to know that you felt informed and reassured throughout. Our team strives to provide clear communication and gentle care at every step, and it’s gratifying to hear that this made a difference for you. We appreciate your high praise for our surgeon and assistant, and we’re glad we could make your experience a reassuring one.
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Patient
Really lovely as always
Both Marcello and Anna were really lovely as always. I am not a big fan of dentists from my early experiences, but never have any concerns coming to Watercress Dental.
— Anonymous
Verified review (2049712)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We're thrilled to hear that Marcello and Anna consistently make your visits pleasant. It's wonderful to know that you feel comfortable and at ease with us. We're committed to making every visit as positive as possible and are grateful for your trust in Watercress Dental. We look forward to seeing you at your next appointment!
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Patient
Review from Google
As usual, an excellent reception followed by brilliant and thorough dentistry
— duncan webb
T195325
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent care!
Excellent
Care, skill and courtesy are features of the treatment and service provided at Watercress Dental Practice. Excellent!
— Anonymous
Verified review (2048925)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our care, skill, and courtesy to be excellent. At Watercress Dental Practice, we strive to provide the highest level of service and treatment to all our patients, and it’s incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue delivering the best care possible. We look forward to seeing you again at your next visit!
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Patient
Excellent
Excellent. Could not believe my tooth had actually been pulled out.
— Stella S
Verified review (2047704)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mrs Savage,
Thank you so much for your kind words! We are glad to hear that your experience was smooth and comfortable. We strive to make every visit as painless and efficient as possible. If you have any further questions or need anything, feel free to reach out. Wishing you a speedy recovery!
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Patient
Thank you all
Thank you all at Watercress Dental. After being unable to see you for some time due to hospital visits, it was good to be back and thank you all for making me feel so welcome. So grateful to Marcello for taking on an unexpected problem with his usual expertise. Very glad to be back.
— Jacqueline C
Verified review (2044248)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mrs Callaway,
Thank you so much for your kind words! We're pleased to have you back at Watercress Dental and are glad we could make your visit a welcoming one after your time away. Marcello will be delighted to hear that his expertise made a difference. We're here whenever you need us and look forward to seeing you again soon!
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Patient
Appointment on the same day
I lost a crown on the evening of 4th August. I rang the surgery early on Monday and managed to get an appointment for 2pm on the same day. The staff, including the dentist and receptionist, were very professional and a plan was devised to fix the problem by having a new denture made or modifying my existing one.
— Michael D
Verified review (2043102)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mr Dale,
Thank you so much for your feedback! We're glad to hear that we were able to accommodate you with a same-day appointment and that our team provided you with professional service. We're committed to ensuring that every patient receives prompt and effective care. If you have any further questions or need any assistance as you move forward with the treatment plan, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your trust in us!
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Patient
My experience
Very friendly.
— Anonymous
Verified review (2043065)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words! We're thrilled to hear that you found our team friendly. Our goal is to make every visit as comfortable and pleasant as possible. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
Looking forward to seeing you at your next appointment!
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Other
Gentle and informative
First time with Anna and Laura, very happy with both ladies, very gentle and informative.
— Anonymous
Verified review (2042723)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback! We're delighted to hear that you had a positive experience with Anna and Laura. They strive to provide gentle and informative dental care, and it's wonderful to know that they met your expectations. We look forward to continuing to provide you with excellent care in the future!
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Watercress Dental House and Implant Centre
I received a root canal procedure 2 Saturdays ago which was a lot less traumatic than I expected. Today I received a follow up and everything was declared ok.
— Anonymous
Verified review (2042255)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your experience with us! We're so glad to hear that your root canal procedure went smoothly. It's also great to know that your follow-up appointment confirmed everything is on track. If you have any more questions or need further assistance, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities!
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Review from Google
I had a first appointment with Adeel today. He was excellent in all respects, caring, sensible and hugely knowledgeable in dealing with my complex dental issues. I will have every confidence in using him in the future.
— nigel welbourn
T192161
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We're glad to hear that Adeel was able to provide such excellent care and that you felt confident in his approach to your dental issues. It’s wonderful to know you’ll be trusting him with your future care, and we look forward to supporting you on your dental journey. See you at your next appointment!
Watercress Dental House and Implant Centre
Very professional team from the people manning the telephones, writing the emails, to the dental surgeons.
— Peter G
Verified review (2040788)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mr Givens,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our entire team. We strive to provide professional and attentive care at every step, and it’s wonderful to know that this was reflected in your experience. Your feedback means a lot to us, and we look forward to continuing to provide you with the highest level of care. If you ever need anything, please don't hesitate to reach out.
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Review from Google
Watercress dental very pleasant people all was explained well but both ways to get in is not very good if you are disabled
— Sheena Thompson
T189448
Review left 1 year ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback! We’re so glad to hear that you found our team pleasant and that everything was explained clearly. We truly appreciate you bringing up the accessibility concern, and we’ll take this into consideration to see how we can improve access for all of our patients. Your comfort and convenience are important to us, and we’re always looking for ways to make your experience better.
Explained everything to me
Everyone at the practice is friendly and welcoming. The dentist explained everything to me and was so kind.
— Michelle W
Verified review (2035289)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mrs White,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our practice. It's wonderful to know that our team made you feel welcome and that your dentist took the time to explain everything thoroughly and with kindness. We look forward to continuing to provide you with excellent care.
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Hygienist appointment
Usual polite, friendly and professional service from reception to my routine hygienist appointment by the team. Thank you.
— Kishore S
Verified review (2034973)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Mr Sharma,
Thank you for your kind feedback! We are delighted to hear that you experienced our usual polite, friendly, and professional service during your recent visit, from reception through to your hygienist appointment. Your appreciation means a lot to us and motivates our team to continue providing excellent care.
Thank you once again, and we look forward to seeing you at your next appointment.
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Thank you
I am happy with my diagnosis and quotation for treatment. Thank you.
— Anonymous
Verified review (2029973)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your positive feedback! We're delighted to hear that you are happy with your diagnosis and quotation for treatment. Our team strives to provide the best care and service, and it's wonderful to know we met your expectations.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Great
Great, as always!
— Anonymous
Verified review (2029359)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words! We're pleased to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to seeing you at your next visit!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Which best describes you?
Patient
Marcello is always professional and doesn't recommend any unnecessary treatment
Friendly reception staff. Marcello is always professional and doesn't recommend any unnecessary treatment. I always feel comfortable and relaxed. He has a confident and steady manner and always discusses the best course of treatment in detail and gives you time to think about it.
— Anonymous
Verified review (2028040)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words and thoughtful review. We are delighted to hear that you had such a positive experience with Dr. Marcello and our reception team. Our goal is to ensure that every patient feels comfortable and well-informed about their treatment options, and it's wonderful to know that Dr. Marcello's professional approach and clear communication made your visits relaxing and reassuring.
Your feedback is greatly appreciated and will be shared with the entire team. We look forward to continuing to provide you with the best possible dental care.
Warm regards,
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Emergency appointment
I had an emergency appointment as my denture had become bent, and the kind lady fixed it for me very quickly. Very grateful for her help.
— Anonymous
Verified review (2026462)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your recent emergency appointment.
It’s wonderful to know that the issue with your denture was resolved quickly and to your satisfaction.
If you have any further concerns or need additional assistance, please do not hesitate to reach out.
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
