Verified review (1974884)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback.
This means a lot to us and our team.
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Watercress Dental House and Implant Centre
Many thanks for all the help I received during my visit to the surgery last week. Everything was adapted for my comfort now that I have become less mobile & more frail.
— Deborah M
Verified review (1974648)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
We're so glad to hear that you felt comfortable and well taken care of during your visit to the surgery! If there's anything more we can do to accommodate your needs in the future, please don't hesitate to let us know. Thank you for choosing our practice, and we look forward to seeing you again soon!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent dental service
Attending a dental surgery is not on my list of favourite ways of using my time but Marcelo and the surgery staff at Watercress are wonderful. I’ve had quite a bit of dental work and Marcelo is gentle, friendly and empathetic…..as is my hygienist, Madeleine. An excellent practice.
— Erica M
Verified review (1972515)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
We understand that dental visits might not be everyone's favourite way to spend time, but we're thrilled to hear that Marcello and our team at Watercress Dental Surgery have made your experiences positive ones. Thank you for your kind words and for choosing our practice. We're here to provide excellent care whenever you need it!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Delighted with Hygienist appointment
Madeleine is a highly competent and thorough Hygienist. She has looked after me for a number of years, and I hope she will continue to do so.
— Philip P
Verified review (1970317)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words about Madeleine! We're delighted to hear that she has provided you with competent and thorough care over the years. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your loyalty and look forward to seeing you at your next appointment!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Another fabulous experience
Madeleine always makes a dental hygienist appointment a great experience. She is caring and so efficient at what she does and always puts me at ease and understands how to teach me to improve my gum health. Highly recommend her to anyone that is having gum issues or are nervous about a dental experience.
— Charlotte P
Verified review (1970163)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind words about Madeleine! We're thrilled to hear that she consistently provides you with a great experience during your dental hygienist appointments. We appreciate your recommendation and are here to support you. Thank you for choosing our practice, and we look forward to continuing to provide you with excellent care!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
A happy patient!
I just wanted to say thanks to Marcello for his help and solutions for my problem on the morning of 13 March.
My “temporary“ denture had fractured during breakfast the day before and he saw me the next morning at 10 am when I was expecting mega bills and a lengthy treatment to replace and upgrade the denture but he kindly suggested that I went to his dental technician after he had made the appropriate impression.
After driving three miles there and back twice, I picked up what seemed to me almost a new denture from a very helpful gentleman mid-afternoon which fitted my mouth straight away.
All this at a price which I felt was very fair, and all done in less than five hours. Thank you very much for such speedy and effective treatment, at a price that could have been substantially more.
— David C
Verified review (1969184)
Review left 2 years ago
This review was collected via online systems.
Reply from Watercress Dental House and Implant Centre
Thank you so much for sharing your experience! We're thrilled to hear that Marcello was able to provide you with such prompt and effective treatment for your fractured denture. We'll be sure to pass along your gratitude to Marcello and the rest of our team. If you ever need further assistance or have any other dental concerns, please don't hesitate to reach out. We're here to help!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
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Which best describes you?
Patient
Thank you!
Anna and Anuja were absolutely brilliant. I had missed some appointments from where I had been previously registered and Anna quickly got me back on track and up to scratch for my upcoming wedding.
— Anonymous
Verified review (1969120)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
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Patient
Review from Google
Anna and her nurse Anuja were so caring, reassuring and thorough during mine and my family’s appointments. I now look forward to my dentist visits :)
— Katie Torr
T159954
Review left 2 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you so much for taking the time to share your experience with us. It truly warms our hearts to hear that you and your family felt cared for and reassured during your appointments with Anna and Nurse Anuja.
Your feedback means the world to us, and we can't wait to welcome you and your family back for your next appointments!
Check up
New dentist very good and explained everything.
— Melvin G
Verified review (1965412)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your feedback! We're glad to hear that your experience with the new dentist was positive and that they took the time to explain everything thoroughly. If you have any further questions or need additional information, please don't hesitate to reach out. We look forward to continuing to provide you with excellent care!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent service
Have been a patient over 15 years. Marcello runs a tight ship and is himself an excellent practitioner. Currently undergoing a course of treatment with Jaume who is also excellent. I and my family use this range of services from regular check ups, hygienist and implant dental surgery. High standard throughout and deeply caring approach.
— Anonymous
Verified review (1964975)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
It's fantastic to hear about your long-standing positive experience with Marcello and the team at the dental practice! .
Thank you for being a loyal patient for over 15 years, and we look forward to continuing to provide you and your family with exceptional dental care!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
General check-up
Nice new dentist. Very thorogh. Explained everything and was gentle.
— Linda G
Verified review (1964348)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your experience! We're glad to hear that you had a positive visit with our new dentist.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We're here to help!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Which best describes you?
Patient
Review from Google
I visited today for the first time and was seen by Anna and Marcelo and they were fantastic. I felt really comfortable and everyone was really friendly. Now not dreading my follow up appointment 🤩
— Abi L
T158936
Review left 2 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for taking the time to share your experience with us! We're thrilled to hear that Anna and Marcelo made your first visit comfortable and pleasant.
It's wonderful to know that you're feeling at ease about your follow-up appointment. We look forward to seeing you again soon! If you have any questions or need anything in the meantime, please don't hesitate to reach out.
Annual check up and hygienist
Excellent visit to Anna the hygienist - very thorough, professional and plenty of good advice. Teeth felt really fresh and clean afterwards.
— Mark C
Verified review (1963262)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your positive experience with Anna, our hygienist! We're thrilled to hear that your visit was excellent and that you found Anna to be thorough, professional, and full of helpful advice. There's nothing quite like the feeling of fresh, clean teeth after a visit to the hygienist! If you have any further questions or need additional advice, please don't hesitate to reach out. We're here to support you in maintaining your oral health!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
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Which best describes you?
Patient
Professional and friendly
I found the whole appointment was carried out in a very professional and friendly atmosphere.
— Anonymous
Verified review (1961086)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
We're delighted to hear that your appointment was conducted in a professional and friendly atmosphere!
Thank you for your kind review, and we look forward to seeing you again soon!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Other
Does a great job
Anna is great - she is very friendly and always lets me know exactly what she’s doing. She does a great job cleaning my teeth and always makes sure I'm ok.
— Anonymous
Verified review (1961036)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your positive experience with Anna! We're thrilled to hear that you find her friendly and appreciate her clear communication during your appointments. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Which best describes you?
Patient
Most helpful
Marcello was most helpful with the advice he gave me. He listened to my concerns and then gave me his considered opinion.
— Bernard H
Verified review (1960894)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
We're glad to hear that Marcello provided you with helpful advice and took the time to listen to your concerns before offering his expert opinion. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Hygenist and dental checkup.
As is usual all the treatment I received today was done with care and consideration. The hygenist was thorough and gentle. My 6 monthly checkup with the dentist was also gentle and thorough, with the utmost care and attention in a relaxed and friendly atmosphere. I feel very confident that I am always receiving the best treatment.
— Sonia K
Verified review (1957799)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words!
If you ever have any questions or concerns, don't hesitate to reach out. We're here for you!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Which best describes you?
Patient
A filling
I saw Dr. Laura Hills as I was experiencing a lot of pain in a back tooth. She asked me a lot of questions to drill down to the cause of the problem and then we discussed a plan of action.
— Anonymous
Verified review (1955748)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
It sounds like you had a productive and thorough appointment with Dr. Laura Hills! We're glad to hear that she took the time to ask questions and carefully assess your situation to determine the best course of action. We're here to support you every step of the way!
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
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Patient
Annual check
Overdue annual check, Laura gave a thorough examination of mouth, teeth tongue and gums showed minor issues. Moving forward we discussed a tooth problem and agreed a way forward to which I am most happy.
— David R
Verified review (1955588)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
It's great to hear that you had a thorough examination with Dr. Laura during your checkup! We're pleased that you and Dr. Laura were able to discuss a plan for addressing your tooth problem. If you have any questions or need further assistance, please feel free to reach out. We're here to help!
Overall, how was your experience of Watercress Dental House and Implant Centre?
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Patient
Hygienist visit
Very thorough procedure on my regular 6 monthly visit.
— David R
Verified review (1949808)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for taking the time to leave us a review! We're delighted to hear that you found your recent visit to be thorough.
Your feedback means a lot to us and our team.
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
