I have always been very pleased with the treatment and service that I have received at Watercress Dental House.
— Anonymous
Verified review (1824076)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your positive feedback regarding the treatment and service you have received at Watercress Dental House. Your feedback means a lot to us and our team.
Overall, how was your experience of our service?
Very good
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Other
Hygienist appointment
Excellent and friendly service.
— Anthony C
Verified review (1823649)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your the review!
Providing a positive and friendly experience is important to us, and we really appreciate your feedback.
Overall, how was your experience of our service?
Very good
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Patient
Kind and thoughtful
Watercress is a brilliantly well-run practice with a holistic approach to dental care. Marcello is a very professional but kind and thoughtful dentist who has restored my confidence in his profession! He runs a really good team.
— Deborah A
Verified review (1822784)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Deborah,
Thank you for your glowing review of Watercress practice and Marcello. It's wonderful to know that Marcello's professionalism, kindness, and thoughtfulness have restored your confidence in the dental profession. Your feedback means a lot to us and our team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Which best describes you?
Patient
Thoughtful and kind
Excellent. Professional, thoughtful and kind. Reception team was also very good.
— Anonymous
Verified review (1822739)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Which best describes you?
Patient
Crown replacement
I never thought that Tom could be replaced as he has been my dentist for so many years but Mariam has filled me with confidence.
— Anonymous
Verified review (1821199)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
We understand that it can be difficult to transition to a new dentist after having a longstanding relationship with someone like Tom. However, we are glad to hear that Dr. Mariam has been able to fill you with confidence and provide you with a positive experience.
We appreciate your feedback and are grateful for the opportunity to serve you.
Overall, how was your experience of our service?
Very good
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Patient
Dental Checkup
Undertaken with the usual courtesy, friendliness, and competence. It is always helpful to have a conversation about any discomfort experienced since last appointment, what if anything has been found, and what is recommended.
— William B
Verified review (1821175)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for taking the time to share your experience! We're delighted to hear that you found our service courteous, friendly, and competent. We appreciate your feedback, and it's great to know that our approach to discussing discomfort and recommendations has been helpful for you.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Which best describes you?
Patient
New clean teeth, new confident me
I was advised by my new dentist to see a dental hygienist to get my teeth properly cleaned. I'd never been told to see one before. I made some calls and luckily Watercress Dental House had a free appointment with Ann. She and her assistant did an absolutely fantastic job. Using a variety of methods, she cleaned my teeth, removing lots of plaque. When I was asked to look at my teeth afterwards in a mirror, I couldn't believe the difference. My teeth looked, and felt, great! It made me feel good about myself, too! I will definitely be going back. Thank you very much!
— David M
Verified review (1820092)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your positive experience with us! We're delighted to hear that your visit to Watercress Dental Clinic left you with new clean teeth and a newfound confidence. We're glad our team, led by Anna, provided you with fantastic care. We look forward to welcoming you back and appreciate your kind words. Thank you very much for choosing us!
Overall, how was your experience of our service?
Very good
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Patient
Explained things very well
I saw a new young dentist and she explained things very well and was patient with me trying to take an x-ray.
— Anonymous
Verified review (1819966)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
We're delighted to hear that our new young dentist made you feel comfortable and took the time to explain things thoroughly. Patience is a virtue, especially when it comes to something as important as taking an x-ray. We appreciate your feedback and look forward to providing continued excellent care.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Root canal work
Reza carried out an excellent root canal procedure on a tricky tooth. He had to drill through an existing crown and managed to save it and stop it cracking. I experienced hardly any pain and I was comfortable throughout. Considering he had 5 roots and canals to remove and clean out he did a great job. I would highly recommend him.
— Elaine C
Verified review (1819474)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Elaine,
We're thrilled to hear that Reza provided excellent care during your root canal procedure. Saving the existing crown and ensuring your comfort is always a top priority. It's great to know that despite the complexity of the procedure, you experienced hardly any pain and were comfortable throughout. We appreciate your recommendation and look forward to continuing to provide top-notch dental care. Thank you for choosing us!
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Which best describes you?
Patient
Wisdom tooth filling
I never look forward to a filling but as always Marcello was patient and gentle. He took time to explain to me exactly what he needed to do and was immediately aware if I was in any pain and if I wanted some more anaesthetic or for him to stop for a moment. Thank you Marcello.
— Anonymous
Verified review (1818297)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your experience! We understand that fillings may not be something to look forward to, but we're glad to hear that Marcello's patience and gentle approach made the process more comfortable for you. It's important to us that you feel informed and in control, and we're delighted that Marcello took the time to explain each step and checked in on your comfort. Your feedback is greatly appreciated. If you ever have further concerns or dental needs, don't hesitate to reach out. Thanks for choosing us!
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Review from Google
Professional, Caring & explains fully as examination takes place
— Karen Codling
T129215
Review left 2 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Karen, Thank you for your feedback regarding your examination. We appreciate your kind words and are glad to hear that you had a positive experience with us.
Every consideration is given to my needs
I always find every consideration is given to my needs, as I don't find sitting in a dentist chair an easy experience.
— Anonymous
Verified review (1813618)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your thoughts with us! We appreciate your feedback and are pleased to hear that you feel every consideration is given to your needs during your visits. We understand that sitting in a dentist chair can be a challenging experience, and your comfort is our priority.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
All you could wish for from a dentist.
Had not visited Watercress Dental for a while but on my return found that everyone was welcoming and efficient as usual. I have been with them in excess of ten years and after an inspection, Marcello as usual took time to explain procedures now necessary. Always made to feel comfortable and at ease. Thank you so much.
— Jacqueline C
Verified review (1812673)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words! We appreciate your loyalty over the past ten years. It's fantastic to hear that Marcello took the time to explain the necessary procedures and that you always feel comfortable and at ease during your visits. Your feedback means a lot to us and our team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Review from Google
Marcello is always kind, patient and professional in his dealings with me and my family. I would highly recommend this practice.
— Sarah Nightingale
T128801
Review left 2 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Sarah,
Thank you for sharing your positive experience with Marcello and our practice. Your recommendation means a lot to us, and we appreciate your trust in our services.
Very good
The hygienist was very good both with her job and human relations.
— Anonymous
Verified review (1808142)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for the feedback. This means a lot to us and our team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
As usual excellent
As usual excellent.
— Penelope B
Verified review (1806147)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for the feedback. We are happy that you were satisfied from your visit at Watercress. Thanks for choosing us!
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Patient
Watercress Dental House and Implant Centre
Appointment was on time and the procedure was explained fully. The filling appears so far to be successful.
— Anonymous
Verified review (1806106)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback! We're delighted to hear that your appointment was on time, the procedure was explained fully, and the filling appears to be successful so far. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to continuing to provide you with excellent dental care!
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Always helpful and supportive
I have never had any issues with Watercress Dental practice. The staff have always dispensed helpful advice and are caring and supportive. Ant dental issues I may have are dealt with efficiently and effectively. I am not a huge fan of visiting the dentist these days, but the staff always make me feel at ease.
— Anonymous
Verified review (1805297)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words! We're delighted to hear that you've never had any issues with our practice. Making our patients feel at ease is a top priority, and we appreciate your trust in us.
Your feedback means a lot to us and our team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Hygienist
Very professional and friendly.
— Janet G
Verified review (1802750)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for taking the time to leave your feedback. We really appreciate it.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Roof of my mouth, very sore cut had caused an infection
Excellent, friendly service.
— Elaine K
Verified review (1802327)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for the feedback.
Means a lot to us and our team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
