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Watercress Dental House and Implant Centre

1 The Windmills, St Marys Close, Alton, Hampshire, GU34 1EF

Excellent rating from 466 reviews

5 out of 5 stars

+ 201 reviews from Google 671 total reviews

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Latest Reviews by Working Feedback

Excellent!

5 out of 5 stars
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Was worried about going in for my first visit after my dentist had recently retired. Mr Khan was so reassuring and clearly explained the possible treatment options. Fingers crossed for the treatment phase.

— Anonymous

Verified review (1749537) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your experience with us! We understand how it can be concerning to transition to a new dentist, especially after your previous one retired. We're delighted to hear that Mr. Khan was able to provide you with reassurance and clear explanations about the potential treatment options.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Totally painless filling replacement

5 out of 5 stars
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I had a filling replaced by Mariam. Very reassuring person. No anaesthetic was required and there was no pain or discomfort. (such a relief, ) I'm not good with needles.

— Sheila S

Verified review (1749382) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Mariam could make your filling replacement comfortable and pain-free. We understand that dental procedures can be nerve-wracking, especially for those who aren't comfortable with needles. It's fantastic to know that Mariam's approach helped alleviate your concerns.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

6 month check up

5 out of 5 stars
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I had a good experience today with both the hygienist (Madeleine) dentist (Adeel). Treatment to a fractured tooth was explained. Very happy.

— Julie G

Verified review (1749153) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your positive experience with us! We're delighted to hear that you had a good visit with our hygienist Madeleine and dentist Adeel. It's wonderful to know that they provided clear explanations about the treatment for your fractured tooth, contributing to your overall satisfaction.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Thorough examination

5 out of 5 stars
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Marcelo made a thorough examination of the affected tooth. He then advised that a temporary filling should be done whilst I decided whether or not to proceed with root canal work and a crown for the tooth.

— Edwin L

Verified review (1748116) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your feedback! We greatly appreciate your positive review. It's wonderful to hear that Marcelo conducted a thorough examination of your affected tooth and provided thoughtful advice on the best course of action. We believe in empowering our patients with information so they can make informed decisions about their dental care.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Check up

5 out of 5 stars
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A molar tooth containing a very old filling had suddenly become sensitive after I had unwittingly chewed hard on some food. I was concerned that I might have damaged either the filling or the old tooth. I was seen on the day I asked for an appointment and examined very thoroughly. This included an explanation about what was being done which I found most helpful. The appointment concluded with a discussion about the options for dealing with my discomfort, and a decision being made for the remedial action to be undertaken.

— William B

Verified review (1746605) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for taking the time to leave us a positive review! We're glad to hear about your experience with us. It's great that we were able to accommodate you promptly and address your concerns about the sensitive molar tooth.

We believe in thorough and transparent communication with our patients, so we're pleased to know that you found the explanation of the examination process helpful.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Does a great job

5 out of 5 stars
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Excellent, Madeline does a great job and she’s human. I enjoy this practice and have been coming for 10 years.

— Anonymous

Verified review (1743604) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for your kind words and loyalty! We truly appreciate your 5-star review. We're thrilled to hear that Madeline's excellent work has contributed to your positive experience at our practice. Our team takes pride in providing personalised and compassionate care, and we're glad to know that you feel the human touch in our approach.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent treatment

5 out of 5 stars
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Excellent treatment by Marcello as always. He explains everything well and does not hurry you.

— Victoria H

Verified review (1730769) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for taking the time to leave us such a positive review! We greatly appreciate your feedback. We're delighted to hear that you had another excellent experience with Marcello. Providing clear explanations and taking the time to ensure your comfort during treatments are priorities for us.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Replacement filling

5 out of 5 stars
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A caring, conscientious and highly competent Practitioner.

— Anonymous

Verified review (1730390) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your wonderful feedback! We truly appreciate your 5-star review. It's fantastic to hear that you found our practitioner to be caring, conscientious, and highly competent. Your kind words affirm our commitment to providing the best possible care to our patients.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very good hygienist appointment

5 out of 5 stars
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Madeline made a very good job, as usual.

— Susanne S

Verified review (1729336) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. We're delighted to hear that Madeline consistently delivers excellent service, just as you've come to expect
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Temporary crown fitting

5 out of 5 stars
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Marcello is a gifted Dentist with great skill and great patience. Whatever the dental challenge, he tackles it calmly, professionally, and effectively. This is no small achievement as many procedures are tricky and complex. He approaches everything in a positive manner and the results are routinely excellent.

— Anonymous

Verified review (1729269) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your wonderful feedback with us! We're truly grateful for your 5-star review. It's fantastic to hear that Marcello's skills, patience, and positive approach have consistently provided you with excellent results.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Professional, friendly and consultative!

5 out of 5 stars
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Both Madeleine the hygienist and Marcello the dentist are excellent. Clear explanations and consultation about the work needed and not. You never feel they will persuade you to have work done you do not need. Friendly, kept at ease and highly recommend.

— Kirsteen S

Verified review (1728770) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for taking the time to leave such a positive review! We truly appreciate your feedback. It's wonderful to hear that both Madeleine, our hygienist, and Marcello, our dentist, have provided you with excellent care. Clear explanations and consultations are important to us, and we're glad that you've found our team to be trustworthy and friendly.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Fantastic Service!

5 out of 5 stars
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I had an absolutely fantastic experience. I phoned midday as I had lost a filling and the tooth was causing me a lot of pain. They were able to see me the same day and replaced the filling and resolve the pain. Adeel was very friendly, professional and guided me through the process expertly. I will definitely be returning.

— Anonymous

Verified review (1728098) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your wonderful experience with us! We greatly appreciate your 5-star review. We're thrilled to hear that we could promptly address your dental issue and provide you with relief from the pain. Our team understands the importance of timely care, and we're glad we could accommodate you on the same day.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Sympathetic to the issues I have

5 out of 5 stars
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Anna was, as always, sympathetic to the issues I have with unusual sensitivity to plaque. Her treatment and encouragement have led to less plaque retention and redness of gums.

— Anonymous

Verified review (1726115) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Check up

5 out of 5 stars
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Very thorough and caring.

— June R

Verified review (1725936) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Examination went well

5 out of 5 stars
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Met a new dentist to me, Mariam. Very nice lady. Examination went well, just a little remedial work to be carried out.

— Sheila S

Verified review (1725701) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Dentist appointment today

5 out of 5 stars
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I had a double appointment for two fillings which were undertaken in a very professional manner and I felt at ease all the way through.

— Anonymous

Verified review (1725408) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

An inspection of my teeth, with a small amount of pain occasionally

4 out of 5 stars
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No action taken. In the dentist chair for 15 minutes, £75 was paid. I'm concerned why it costs so much for a check on my teeth.

— Sandra H

Verified review (1725374) Review left 2 years ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

We appreciate you taking the time to share your feedback regarding your recent emergency dental appointment. We would like to provide you with further clarification regarding our appointment scheduling and pricing structure.

Emergency appointments require careful consideration as they are unplanned and often involve unpredictable situations. In order to ensure that we allocate an adequate amount of time to address a range of potential dental issues, we typically reserve 30-40 minutes for these appointments. This allows our dental professionals to thoroughly assess your condition and provide appropriate treatment. It is important to note that our hourly rate for emergency dental care is £290, which is in line with standard industry practices.

While your appointment lasted for a shorter duration than initially estimated, the cost is based on the allocated time rather than the actual time used. We strive to minimise costs for our patients by offering competitive rates that are below our target hourly rate. This is done with the intention of providing accessible and affordable dental care to our valued patients. We understand that the price you paid for the shorter appointment may have raised concerns.

We apologise for any confusion or dissatisfaction this may have caused. We value your feedback and take it into careful consideration as we continuously review and refine our pricing policies.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent service

5 out of 5 stars
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On time and excellent service. Thank you.

— Martyn S

Verified review (1725348) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

First appointment with new dentist.

5 out of 5 stars
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I was nervous to meet my new dentist, however I shouldn’t have worried as Adeel Khan was super smiley and gentle.
Reception was helpful, friendly and efficient.

— Anonymous

Verified review (1725300) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Half-yearly check up

5 out of 5 stars
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Efficient and very little time in waiting room.

— Anonymous

Verified review (1725127) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient