Watercress Dental House and Implant Centre

Thank you for sharing your satisfaction with Marcello's professional approach during the procedure. Your feedback is greatly appreciated.

Dear Mr Cavaliere,
Thank you for giving the 5-star rating.
This means a lot to us and our team.

Dear Mr Faulkner,

Thank you for giving a 5-star rating to us.
We appreciate your feedback.

Dear Mr Jones,

Thank you for giving a 5-star rating to us.
We appreciate your feedback.

Thank you for sharing your positive experience with our practice and specifically with Dr. Marcello Tulone. We are pleased to hear that you have full confidence in Dr. Tulone and you felt at ease and relaxed throughout your visit. We understand the importance of creating a comfortable environment for our patients, and we're glad that the air conditioning provided relief during the high temperatures. Your feedback is greatly appreciated, and we look forward to continuing to provide you with professional and exceptional dental care.

Thank you for your feedback with us.

We're glad to hear that removing the old filling and placing the new one was done effectively and with the usual care. We are sorry to hear that on this occasion you feel the explanations about the procedure were not given in sufficient detail.
We'll take the opportunity to fill the gaps: The anaesthetic you received was a conventional injection, and although you did not feel the needle, we are sorry some bitter test was felt after, this would typically go away after rinsing.

The rubbery cloth placed in your mouth for isolation it's the rubber dam. Rubber dams provide isolation by separating the treatment area from the rest of the mouth. This helps keep the area dry and free from saliva and other contaminants, improving the accuracy and quality of dental work
most importantly preventing accidental ingestions of the metal/ mercury fillings as these are removed. Because of these reasons generally, patients feel more comfortable with the rubber dam on as they don't feel the hands and instruments of the operators or the water running down their throat. Still, we are sorry to hear that this was not your experience. Communication is difficult with a rubber dam, but you eloquently pointed to us that your mouth was filling up.

In the future, should you wish for a detailed preparatory explanation, please let us know in advance so that we will allow extra time. For routine procedures like a filling, we just talk the patient through the procedure as it unfolds, our perception is that most patients would feel overwhelmed if the procedure is described in great detail. But we are happy to customise things to your preference.

Once again thank you for your feedback.

Thank you for taking the time to leave us a wonderful five-star review! We greatly appreciate your feedback and are delighted to hear that you found our service to be very thorough.

Providing thorough care is one of our top priorities, and we're glad to know that our efforts were noticed and appreciated. Your satisfaction and well-being are important to us, and we will continue to strive for excellence in delivering comprehensive service to all our valued patients.

Watercress Dental

Thank you for sharing your outstanding five-star review with us! We are thrilled to hear that everyone at our surgery has been friendly, helpful, and accommodating to both you and your husband. Your long-standing loyalty to our practice is truly appreciated.

We believe that providing a welcoming and supportive environment is essential in ensuring our patients' comfort and satisfaction. We're glad that our team's friendliness and helpfulness have consistently made a positive impression on you both. Your kind words are a testament to the dedication and commitment of our staff.

We look forward to continuing to provide you with exceptional care.

Watercress Dental

Thank you for taking the time to leave us a valuable four-star review! We appreciate your feedback and are thrilled to hear that your first appointment with our new dentist left you impressed.

We strive to ensure that our dentists possess extensive knowledge and expertise, and we're delighted that our dentist demonstrated just that during your visit. Providing clear explanations regarding the treatment needed for your teeth and outlining the priorities for future appointments is important to us. We want to ensure that you have a comprehensive understanding of your dental health and the steps required to address any concerns.

Thank you for choosing our practice for your dental care, and we look forward to continuing to provide you with excellent service and treatment.

Watercress Dental