This has been my dental practice for many years and I have always found it a friendly professional practice where you can be confident that the treatment you receive will be of an extremely high standard.
— sonia keen
T92466
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Mrs Keen
Thank you for your 5-star review and for your continued loyalty to our practice. We are delighted to hear that you have always found our practice to be friendly and professional and that you have confidence in the high standard of treatment that we provide.
At our practice, we strive to make our patients feel comfortable and confident in their dental care. It is wonderful to hear that we have been successful in doing so for you over the years.
Thank you again for your kind words and for entrusting us with your dental health. We look forward to continuing to provide you with the best possible care in the years to come.
Best Wishes,
the Watercress Dental Team
Friendly and relaxing
Friendly and relaxing experience and very professional
— Janet G
Verified review (1668273)
Review left 3 years ago
This review was collected via email feedback service.
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Very good
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Patient
Review from Google
This person left a star rating but no comment.
— Edmund May
T92368
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Mr May,
Thank you for giving a 5-star rating to us.
We appreciate your feedback and this means a lot to us and our team.
Tooth extraction
Extraction was carried out very efficiently. The only pain I felt was the injection beforehand.
— Jean J
Verified review (1668228)
Review left 3 years ago
This review was collected via email feedback service.
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Very good
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Patient
Implant consultation
I turned up 5 minutes early for my 10am appointment, I had an X-ray 10:15 and I then just sat around while other people came in with later appointments were seen before me. I did not get to see the implant consultant as I had to leave at 11:40 to catch a train, but I think that waiting 100 minutes was long enough.
— Anonymous
Verified review (1667485)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear patient
we are very sorry to hear about your disappointment at our Open Day event. and for having wasted your time. Once again, please accept our sincere apologies, This was a free-of-charge event which attracted more patients than expected. We reflected on this incident even before receiving your feedback, and we all agreed that we could have managed the patients' flow more efficiently around your appointment.
I believe we apologised to you on the day and the opportunity to rebook an appointment free of charge.
The event turned out to be very popular and we had a high rate of booking but in addition, we also had walk-in appointments.
We did prioritise the booked appointment but even then, the walk-in appointments inevitably aggravated the congestion,
which also created some confusion among our reception staff
Once again, we are very sorry for wasting your time.
Yours sincerely the Watercress Dental Team
Overall, how was your experience of our service?
Very poor
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Patient
Review from Google
Big job but happy with way I was dealt with
Thank you Jeff Robertson
— Jeffrey Robertson
T91784
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Mr Robertson,
Thank you for your feedback. We appreciate your kind words and are glad to hear that you were happy with the way you were dealt with. Thank you again for choosing our services.
Professional and approachable
All the principals and other staff were, as usual, very professional and approachable.
— Edwin L
Verified review (1666296)
Review left 3 years ago
This review was collected via email feedback service.
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Good
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Patient
Excellent and friendly
My wife has been a patient of Tom for a number of years, I have been a patient for about 5 years. I have seen many dentists over my lifetime and Tom is one of the best, we both wish him a long and happy retirement.
— Mike T
Verified review (1665969)
Review left 3 years ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
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Patient
All staff are welcoming
There is always good communication from the Watercress practice.
All staff are welcoming and procedures are explained.
Opportunity to ask questions.
— Lynda H
Verified review (1665769)
Review left 3 years ago
This review was collected via email feedback service.
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Very good
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Patient
Professional and personal
An excellent longstanding personal relationship with the dental surgeon coupled with efficient reception service consistently reinforces confidence in this outstanding dental practice.
— Andrew J
Verified review (1665667)
Review left 3 years ago
This review was collected via email feedback service.
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Very good
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Patient
Review from Google
As always excellent
— Roger Powell
T91121
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Mr Powell,
Thank you for your kind words! We are delighted to hear that you consistently have an excellent experience with us. We appreciate your continued trust in our practice.
Review from Google
The receptionists & dental nurses are very helpful & kind & Marcello is very patient, kind & gentle with someone who believes that he should be given a general anaesthetic as soon as he sits down in the waiting room!!
— Michael Twiddy
T91018
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Mr Twiddy,
Thank you for sharing your positive experience with our receptionists, dental nurses, and Marcello. Your feedback is greatly appreciated, and we value your trust in our services.
A very satisfied patient
Me and my husband have been patients at the Watercress Practice for more than twenty years. We have always been totally satisfied with treatment and service we have received, particularly in recent years, when we have been given exceptional care and attention from a very professional team.
— Anonymous
Verified review (1663548)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Review from Google
Saw the Hygienist -very polite and thorough, gentle as well .
Also saw the Dentist, very informative and gentle through out the appointment
— Martin Simons
T90052
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Dear Martin, Thank you for your kind and positive review. Best wishes, Watercress Dental Team.
Always very impressed
Always very impressed with Marcello's professionalism and advices. At the time he was attended by nurse and trainee who he helpfully prompted to support his findings. Further visit required to carry out repair work.
— Ken R
Verified review (1662048)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you very much for taking the time to leave us a review. We pride ourselves on our attention to detail regarding our work. All the best, Watercress Dental.
Overall, how was your experience of our service?
Very good
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Patient
Excellent treatment
I do not visit the hygienist as much as I should but my recent visit may change my mind. Excellent treatment and useful tips, with a friendly and charming manner and whilst uncomfortable every care was taken to ensure I was ok throughout.
— Christina M
Verified review (1662006)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you very much for taking the time to leave us a review. Our devoted and enthusiastic team work effortlessly to create a pleasing environment, making you feel comfortable and informed throughout every step of your dental experience at Watercress. All the best, Watercress Dental.
Overall, how was your experience of our service?
Very good
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Patient
Always professional.
From the warm welcome at reception through to the treatment offered in a professional, courteous manner, I always feel relaxed and confident that I’m in the best hands at the Watercress dental practice.
— Renee S
Verified review (1661907)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you very much for taking the time to leave us a review. Our main objective is to provide care that is respectful and responsive to our patient’s preferences and requirements, meticulously adhering to our practice ethos to guide all clinical decisions in line with the patient's interests at heart. All the best, Watercress Dental.
Overall, how was your experience of our service?
Very good
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Patient
Excellent treatment
Excellent treatment as always. All the staff are friendly and efficient.
— Anonymous
Verified review (1661567)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you very much for your kind review.
Overall, how was your experience of our service?
Very good
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Patient
Review from Google
Appointment with Madeleine on 30.1.2023 was on time, things explained and all went well.
Appt. 24.07.23 was perfect with everything explained and my comments listened to and answered. Left feeling so much better!
Appt.2.5.24with Marcello for routine check up. He was very thorough and treated sharp edges on old fillings and took xrays . All on time and with careful care!
Appointment on September 30th was well on time for a replacement filling and was done smoothly and efficiently in 20 minutes.
Appt 18.02.25 with Anna was on time, thorough and carefully done.
— Angie Briggs
T113521
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your positive experiences with Madeleine during your appointments. We appreciate your feedback and look forward to continuing to provide you with exceptional service. If you have any further questions or need assistance, please don't hesitate to reach out.
Emergency appointment
I was seen within 4 hrs from 1st call. Diagnosis good and treatment after 2 X-rays was explained fully and booked for treatment within 3days. The symptoms disappeared the next day!!! So appointment cancelled. Hopefully things stay OK. All my thanks.
— Patrick S
Verified review (1661169)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for taking the time to leave a review. Pleased to hear that we were able to help you so quickly. All the best Watercress Dental.
Overall, how was your experience of our service?
Very good
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