T84167
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for leaving us 5 stars. Best Wishes, Watercress Dental Team.
Review from Google
I had not been to a dentist for over 25 years after a traumatic experience when I was a child. Saima, Kate and the team there were amazing, reassuring and so very understanding and helped me deal with my phobia and created a safe environment for me to be able to have some long overdue treatment. Thank you all x
— Allan Jones
T83782
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you Allan for your positive review.
Review from Google
Very happy with the care I receive at Watercress. Very thorough and considerate too. Also, very well organised and lots of helpful reminders for the diary.
— Sarah Hall
T83765
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thanks Sarah for your positive review.
Root extraction
A thoroughly professional and caring treatment reinforced with excellent aftercare advice and aids to benefit quick and effective recovery. Very many thanks for everything.
— Dave S
Verified review (1643159)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Review from Google
Fast efficient service by Laura Hills explains everything very well talking you through the treatment process
— Stuart Millington
T82075
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thanks a lot
Review from Google
Tom Rands has always shown exemplary dentistry.
He is patient, sympathetic, and understanding.
Thank you.
— Elaine Ewins
T82026
Review left 3 years ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you very much Elaine for your lovely review, we are very lucky to have Tom in our practice.
Broken tooth repair
Cracked tooth broke off on holiday. Emergency appointment on return with course of treatment explained and agreed though with no costing given.
— Anonymous
Verified review (1640368)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Dear Patient,
Thank you very much for your feedback, we are glad to hear that your overall experience was positive. We have reflected on your comments about the cost estimate not being given. As your comments have been left anonymously, we cannot establish the facts around that specific incident but we trust your comments. We try to be transparent about fees by publishing them on our website and in our waiting room. Our protocol is to provide patients with an estimate or a quote before starting any treatment, this is done as routine whenever we can plan for treatment, however, during an emergency appointment, often our attention is focused on resolving the patient problem rather than creating a cost estimate due to the time pressure. We also assume that if patients are concerned about the cost, they can familiarize themselves with the fee list on our website, and in the waiting area and that they could ask their dentist if more details about cost are required. With all this in mind we have already taken your comment on boards and discussed it in our practice meeting in order to be more pro-active on the issue even on situations of pressure. Many thanks again for your feedback.
Overall, how was your experience of our service?
Good
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Patient
Heartfelt thanks
After my visit to you, I've been asked to do a review online but I don't do online! I hope this conveys to you my heartfelt thanks to you all, Marcello, your receptionist, and your assistant you were all so kind.
— Sonja B
Verified review (1640271)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Reply from Watercress Dental House and Implant Centre
Hello Sonja, great to hear that we have been kind Many thanks for your review. Best wishes! Marcello.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Always a pleasant experience (even for a dentist!)
I have been attending Watercress Dental House since I moved to Alton seven years ago and have always been very satisfied with the staff and treatment. I have been treated by Marcello and hope this will continue for years to come.
— Victoria H
Verified review (1640098)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hello Victoria, thank you for your loyalty for all these years. Many thanks for your review. Best wishes! Marcello.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Extraction
The dentist explained everything, making sure I understood the rather complicated procedure and I was impressed to be given painkillers beforehand and antibiotics for home use afterwards, with plenty of advice as to how to avoid infection, and be comfortable as soon as possible. All in all, as good an experience as one can expect in a dentist’s surgery!
— Sylvia A
Verified review (1639522)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hello Sylvia, many thanks for your review. we are glad you had a comfortable visit Best wishes! The Watercress Dental Team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Always impressed
Always impressed with high standards of care, information, guidance, inter personal skills and arrangements in respect of Covid.
— Anonymous
Verified review (1638905)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hello, Thank you very much for leaving a review. Our patients safety is our number one priority. Best Wishes, The Watercress Dental Team.
Overall, how was your experience of our service?
Very good
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Patient
Root treatment followed by fitting of a Crown
I have been very pleased with both aspects of treatment. I have been impressed with the root treatment and how I was treated and how it was carried out and also in the check-up that was followed later.
I was then pleased with Adeel and his assistant, both of whom worked to fit this new crown, treatment to a tooth that has long been giving trouble. The tooth has settled down and normality returns. Thanks to them both for checking my concerns later. All is well.
— Anonymous
Verified review (1637689)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hello, Thank you very much for leaving a review. We are glad you are pleased with your treatments and that normality can continue for you. Best Wishes, Watercress Dental.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Highly Recommend Them
Having been at our previous (very gentle) dentist in Kent for almost forty years we were anxious about changing when we moved to Hampshire and so decided we wouldn’t! However the journey became too much and so we began to research locally. To be honest we’d narrowed it to two and chose Watercress based on their good reviews and convenient location. We are so glad we did.
Everyone at Watercress is so kind and friendly. The treatment methods are thorough and well explained, and we feel our oral health is exceedingly well cared for. It’s also very helpful to have the email reminders when appointments are due.
— Janette H
Verified review (1637489)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hello Janette. Thank you very much for leaving a review. We are so pleased to hear that you are happy at Watercress. Best Wishes, Watercress Dental.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Great treatment
Watercress Dental Practice gave great treatment to grumpy grandad!
— Anonymous
Verified review (1636550)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Reply from Watercress Dental House and Implant Centre
Hello Grumpy Grandad, thank you so much for your review. Glad to hear you received great treatment. We wish you all the best, Watercress Dental Team.
Overall, how was your experience of our service?
Very good
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Patient
So delighted
I am so delighted with the work you have done and especially the implants, I just wish to say a big thank you!
— Jennifer H
Verified review (1636542)
Review left 3 years ago
This review was collected via postage-paid feedback card.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your review Jennifer. You are so very welcome, we are so happy to hear that you are delighted with the work you received. Best Wishes, Watercress Dental Team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Highly recommended
Great experience again at my dental hygienist appointment with Madellaine, she s so informative, thorough and excellent at her job. Part of the dental team who carry out excellent dental care at Watercress Dental practice, highly recommended.
— Anonymous
Verified review (1636225)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your review. We are very lucky to have Madeleine in our team. Best Wishes, Watercress Dental Team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Professional
Tooth capped
Excellent service as usual. Pain free, and pleasant staff.
— John S
Verified review (1635496)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you very much for your lovely review John. Best wishes from Watercress Dental Team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Excellent urgent attention
A weird situation where two ancient fillings in two separate teeth fell out over a period of a week just a few days before I was off to the Canary Isles in vacation. I was found a slot and temporary repair work undertaken within 48 hours of my call. Tom is a magician!
— Roger S
Verified review (1635396)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
So glad we were able to help before your vacation. We hope you had a lovely time away and thank you very much for your kind review. Best wishes from the Watercress Dental Team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Always polite and helpful
Excellent treatment and service. Staff always polite and helpful.
— Pauline W
Verified review (1635386)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hi Pauline,
Thank you very much leaving a review. I will share your positive comments with the team. We look forward to your next visit.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent treatment and care
Excellent treatment and care from staff. Nothing was too much trouble for them.
— Leslie W
Verified review (1635385)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Hi Leslie,
Thank you very much leaving such a positive review. We look forward to your next visit.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?