T342414
Review left 6 months ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback. We are pleased to hear that you found your treatment and overall experience to be very thorough. Your appreciation means a great deal to our team.
Many thanks for choosing our practice.
Watercress Dental
I am in very good hands
The treatment I received was professional, informative, and friendly. On completion of it I left the Watercress Dental House feeling confident that I am in very good hands.
— William B
Verified review (2321009)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your thoughtful feedback. We are delighted to hear that your treatment was delivered in a professional, informative, and friendly manner. It is especially gratifying to know that you left Watercress Dental House feeling confident and well cared for.
We truly appreciate your trust in our team and look forward to continuing to support your dental health.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Professional experience
The oral surgeon was very professional and explained everything in detail including all the opinions available. He made me feel very comfortable and put me at ease. Felt I had all the information required to make my decision about my treatment
— Christina M
Verified review (2320067)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for sharing your experience. We are pleased to hear that our oral surgeon provided clear, detailed explanations of all available treatment options and ensured you felt comfortable throughout your visit. It is wonderful to know that you felt fully informed and supported in making the decision about your treatment.
We truly appreciate your feedback and are grateful for your trust in our care.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
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Patient
Treatment explanation was good
Everything was explained as we went along. I hadn't been informed of cost prior to treatment however.
— Anonymous
Verified review (2319970)
Review left 6 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for taking the time to provide your feedback.
We are pleased to know that the treatment process was clearly explained throughout your visit. However, we sincerely apologies that the cost of the treatment was not communicated to you in advance as this is standard procedure of ours. Transparency is a priority for our practice, and we have discussed this during our Practice Meeting this week.
If you would like to discuss this further, please feel free to contact our practice.
Again, thank you for your feedback and sincere apologies this was not communicated to you.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everything done to the highest standard
Excellent service as always.
From reception through to hygienist appointment and then the dental appointment; everything is done to the very high standard.
— Phillip J
Verified review (2318558)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your wonderful feedback. We are delighted to hear that you consistently receive excellent service throughout every stage of your visit—from reception to your hygienist appointment and through to your dental care. Providing a consistently high standard of service is something our entire team strives for, and it is gratifying to know this is reflected in your experience.
We truly appreciate your confidence in our practice and look forward to continuing to care for you.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
They make you feel welcome
As usual they make you feel welcome and don't do unnecessary work.
— Michael P
Verified review (2317720)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind feedback. We are pleased to hear that you consistently feel welcome during your visits and that our team’s approach provides you with confidence in the care you receive. We are committed to recommending only what is necessary and appropriate for each patient, and it is gratifying to know this is reflected in your experience.
We appreciate your continued trust in our practice and look forward to serving you again.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Adeel was punctual, efficient and helpful
— Mark O'Conor
T339393
Review left 7 months ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind feedback. We’re delighted to hear that Adeel was punctual, efficient, and helpful. We look forward to welcoming you back soon.
Watercress Dental
Review from Google
It was my first time at Watercress Dental having moved recently to the area & having the same dentist for 33 years.
My new dentist Laura was delightful & put me at ease straight away. She was very thorough & professional & I came away happy to return feeling reassured.
— Martin Cutler
T338372
Review left 7 months ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your wonderful feedback. We’re delighted to hear that your first visit with Laura went so smoothly and that she was able to put you at ease. It’s fantastic to know you felt reassured and happy to return. We look forward to supporting your dental care for years to come.
Watercress Dental
Review from Google
Pleasant approach to the job in hand and good conversation about future treatment.
— RICHARD DAVIES
T338373
Review left 7 months ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind feedback. We’re pleased to hear that you found our approach professional and that the discussion about your future treatment was helpful. We look forward to supporting you with your ongoing care.
Watercress Dental
Everyone was very helpful
My first visit. Everyone was very helpful and all my questions were answered.
— Ian D
Verified review (2315089)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback. We’re delighted to hear that your first visit went smoothly and that all your questions were answered. We look forward to welcoming you back for future appointments.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful staff
Appointment on time with pleasing and helpful staff and immediate review by dentist after hygienist noticed a problem
— Anonymous
Verified review (2314892)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind feedback. We’re pleased to hear that your appointment ran smoothly and that our team was helpful. It’s great to know the dentist was able to review the issue promptly after your hygienist’s observation. We look forward to welcoming you back soon.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Saw the hygienist who was brilliant. Hadn’t been for a while and she was so clear in what she was going to do. It was easy, pain free and came out with sparkling teeth. Thank you.
— Kate Cook
T338135
Review left 7 months ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your lovely feedback. We’re delighted to hear that your visit with our hygienist was clear, easy, and pain-free, and that you left with sparkling teeth. Your kind words are greatly appreciated, and we look forward to seeing you again soon.
Watercress Dental
Amazing
Always a warm welcome at Watercress Dental House. I have recently had some cosmetic dentistry and Dr Adeel was totally amazing! Everyone on the team is kind & approachable. They send you home with a smile!
— Susan C
Verified review (2314764)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your wonderful feedback. We’re thrilled to hear that Dr. Adeel and the team made your cosmetic dentistry experience so positive. It’s fantastic to know our team left you smiling—your kind words mean a lot to us, and we look forward to welcoming you back soon.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Patient
Recommended
The staff are very friendly and the dental work is very good. I would recommend.
— Philip A
Verified review (2313698)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words. We’re delighted to hear you found our team friendly and your dental care excellent. We really appreciate your recommendation and look forward to welcoming you back.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A thorough and clear explanation
I had a consultation and the first part of root canal treatment with Fawwad Amin.
He gave a thorough and clear explanation. I felt reassured that he could stop the pain I was in. He spent time giving local anaesthetic and was very gentle. When the anaesthetic wore off later in the day I had no pain and no discomfort from the needle sites either. What a relief! Thank you Fawwad.
— Diana C
Verified review (2313565)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your kind feedback! We’re delighted to hear that Fawwad was able to provide clear explanations and gentle care, and that your pain was relieved so effectively. Your comments are greatly appreciated, and we’ll be sure to pass on your thanks to him. We look forward to seeing you for the next part of your treatment.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Patient
Brilliant
My fear of dentistry has been removed! Anna and Marcello are brilliant
— Anonymous
Verified review (2313395)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you so much for your wonderful feedback! We’re thrilled to hear that Anna and Marcello helped make your experience comfortable and eased your fear of dentistry. Your kind words mean a lot to our team, and we look forward to seeing you again.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
I don't think a deposit should be paid. Why isn't the receptionist mentioning this on payment of the day. A text is sent afterwards and then we have to contact you again with payment.
— Anonymous
Verified review (2312643)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your feedback. We’re sorry to hear there was some confusion regarding the deposit. Our aim is always to make our payment process as clear as possible, and we’ll review our procedures to ensure this information is communicated at the time of booking and on the day of your visit.
We take a deposit to ensure appointment availability for our patients, so that valuable time isn’t lost when someone else may be in need of care. This helps us manage our schedule fairly and efficiently for everyone.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Patient
Polite, professional
As ever the staff at the Watercress Dental practice were polite, professional, pleasant and efficient.
— Anonymous
Verified review (2306312)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind words! We’re delighted to hear that you continue to find our team polite, professional, pleasant, and efficient. Your feedback is greatly appreciated, and we look forward to seeing you again soon.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Very good experience at Watercress Dental today. The staff are so polite and knowledgable. Adeel was professional as he was proficient in resolving the Dental issue.
— Chris Giles
T331777
Review left 8 months ago
This review complies with Google's policies.
Reply from Watercress Dental House and Implant Centre
Thank you for your kind feedback. We’re delighted to hear that your experience at Watercress Dental was positive and that Adeel was able to resolve your dental issue professionally. Your comments are greatly appreciated, and we look forward to welcoming you back in the future.
Watercress Dental
Excellent care
Clear and transparent treatment plan with an informative breakdown. Excellent care from knowledgeable experts who took time to explain each step of the process. The plan was followed precisely, and communication with the front-of-house team was consistently helpful and professional.
— Anonymous
Verified review (2301914)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Watercress Dental House and Implant Centre
Thank you for your wonderful feedback. We’re delighted to hear that you found our treatment plan clear and transparent, and that our team provided excellent care while taking the time to explain each step. It’s great to know that you also had a positive experience with our front-of-house team. We truly appreciate your kind words and look forward to continuing to provide you with exceptional care.
Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre?
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
