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Watercress Dental House and Implant Centre

1 The Windmills, St Marys Close, Alton, Hampshire, GU34 1EF

Excellent rating from 466 reviews

5 out of 5 stars

+ 201 reviews from Google 671 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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I have been coming here for years and have alway been made to feel cared for and reassured. Additionally, everything is always carefully explained giving you peace of mind. I would highly recommend Watercress Dental Clinic.

— Maddy Leach

T318288 Review left 9 months ago
This review complies with Google's policies.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your loyalty and kind words. We're delighted to know you've always felt cared for and reassured during your visits, and that our explanations have helped give you peace of mind. Your recommendation means a great deal to us, and we look forward to continuing to care for you at watercress Dental.

My experience

5 out of 5 stars
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Brilliant

— Philip A

Verified review (2279014) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your wonderful review! We're truly delighted to hear about your positive experience and are so grateful for your kind words. Our team takes great pride in providing the highest level of care.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My experience

5 out of 5 stars
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Excellent

— Anonymous

Verified review (2277004) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for your 5* star review. Our team takes great pride in providing the highest level of care.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very impressed

5 out of 5 stars
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I have been very impressed by the friendliness and professionalism of all of the staff throughout my course of orthodontic treatment and and very pleased with the result.

— Anonymous

Verified review (2276978) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your kind words. We're delighted to hear that you felt supported by our team throughout your orthodontic treatment and that you're so pleased with the results. Your feedback means a great deal to us, and we're thrilled to have part of your smile journey.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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First time at Watercress Dental. Went in to get a new retainer and rather than using the tray and clay method, the dentist scanned my teeth giving an amazingly detailed view of them. He took great care, answered all my questions and has the best technology I've seen at any dentists!

— Ginny Sutcliffe

T310379 Review left 9 months ago
This review complies with Google's policies.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your experience! We're so pleased your 1st visit to Watercress Dental was such a positive one. It's wonderful to hear you were impressed with our technology and the care you received. We truly value your feedback and look forward to welcoming you back again.

Watercress Dental

Diligent and meticulous

5 out of 5 stars
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I saw Anna the hygienist who cleaned my teeth; she understands how nervous I can be because of the sensitivity in my teeth and takes measures to reassure me. I feel safe in her care. I also feel the same about Marcello; he is very diligent and meticulous when he checks my teeth. I am always in good hands.

— Anonymous

Verified review (2275357) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your kind words! We're thrilled to hear that Anna and Marcello make you feel comfortable and well cared for. Your feedback means a lot to our team, and we're glad you feel safe and supported during your visit. We look forward to seeing you at your next appointment.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

A full explanation and options

5 out of 5 stars
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I had a broken tooth and the dentist gave a full explanation and options for treatment.

— Anonymous

Verified review (2274816) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your experience! We're glad our dentist could provide a clear explanation and outline the best treatment options for your broken tooth. Our goal is always to make sure our patients feel informed and comfortable with their care. We appreciate your feedback and look forward to seeing you at your next visit.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very efficient

5 out of 5 stars
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Very efficient and professional treatment

— Anonymous

Verified review (2274083) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for your kind feedback! We're delighted to hear you found your treatment efficient and professional. We look forward to welcoming you on your next visit.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Watercress Dental House and Implant Centre

5 out of 5 stars
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More than happy with the treatment I have received so far from Laura Hills!

— Anonymous

Verified review (2271029) Review left 9 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your kind words! We're thrilled to hear that you're happy with the care you've received from Dr Laura Hills. She'll be delighted to know her efforts are appreciated. We look forward to continuing to provide you excellent care.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Gentle and helpful

5 out of 5 stars
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Had an appointment with Anna this morning, Anna is very gentle and helpful, practice is friendly and efficient

— Christine G

Verified review (2267482) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for your lovely feedback! We're delighted to hear Anna made your visit gentle and helpful, and that you found the practice friendly and efficient. We look forward to welcoming you back at your next appointment,

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Efficient, considerate

5 out of 5 stars
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On time, very efficient, considerate, so would recommend the service Watercress Dental provides 100%

— June R

Verified review (2266443) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team on time, efficient and considerate, and we truly appreciate your 100% recommendation. We look forward to continuing to provide you with excellent care at Watercress Dental.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

I am eternally grateful

5 out of 5 stars
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As usual my experience was everything I wanted it to be. Marchello has cured me over the years of a fear of dentist for which I am eternally grateful. My visit to the hygenist was positive in every way. No improvement necessary.

— Ruth W

Verified review (2264923) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for you wonderful feedback. We're delighted to hear that Marcello has helped ease your fear of the dentist over the years, and that your visit to the hygienist was positive in every way. We're thrilled that you feel completely satisfied with your care and look forward to seeing you at your next appointment.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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After a lot of being moved around from pillar to post it is a welcome change to have Laura Hills back with the practice.
My wife and I have been members for more than 20 yrs and it's nice to have some consistency, hopefully returning.
Kind regards, Ernest Smith

— Ernest Smith

T303735 Review left 10 months ago
This review complies with Google's policies.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your thoughts, we completely understand how important consistency is and we're delighted to have Dr Laura Hills back with the practice. Its wonderful to hear you and your wife have been part or our dental practice for over 20 years and we truly appreciate your loyalty. We look forward to continuing to provide you both with excellent care.

Quick, efficient

5 out of 5 stars
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Quick, efficient, friendly, helpful, and virtually pain free.

— Peter B

Verified review (2262121) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for your fantastic feedback! We're thrilled to hear that you found your experience efficient, friendly, helpful and virtually pain free. We look forward to caring for you at your next visit.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Check up

4 out of 5 stars
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A warm welcome by a (new to me) dentist, Adeel. He checked my teeth and gums and used AI voice recorder to transcribe his notes, which I haven't seen before. A check up from his predecessor Tom used to include some lingual descaling of front teeth which I valued.

— Anonymous

Verified review (2261513) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your experience. We're delighted to hear the Dr Adeel gave you a warm welcome and provided a thorough check up of your teeth and gums. Our hygienist team can certainly do the lingual descaling for you.

Watercress Dental
Overall, how was your experience of Watercress Dental House and Implant Centre? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Polite professional and caring attitude.
Car park nearby and comfortable reception.

— Paul Turner

T302498 Review left 10 months ago
This review complies with Google's policies.

Reply from Watercress Dental House and Implant Centre

Thank you for your kind feedback. We're delighted to hear that you found our team polite, professional and caring. We're also glad that our convenient car park and comfortable reception made your visit even better. We look forward to welcoming you back soon.

Watercress Dental

Gentle but thorough

4 out of 5 stars
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Great service! Marcello is very kind and gentle but thorough. Definitely takes the stress out of going to the dentist!

— Anonymous

Verified review (2255388) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your review, Marcello aims to make your dental visits as calm as possible so we are pleased you had a stress free visit.
Overall, how was your experience of Watercress Dental House and Implant Centre? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Another excellent experience at Watercress Dental. The care and attention of Marcello and his team is very much appreciated

— Jonathan G

T297605 Review left 11 months ago
This review complies with Google's policies.

Reply from Watercress Dental House and Implant Centre

Thank you so much for your kind words. We're thrilled to hear you had another excellent experience with us. Marcello and the entire team truly appreciate your trust and continued support.

First time with new dentist

3 out of 5 stars
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First time with new dentist and sadly not up to the detail and quality previously experienced.

— Anonymous

Verified review (2248086) Review left 10 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for sharing your feedback. We're truly sorry to hear that your experience with our new dentist didn't meet your expectations. Your comfort and satisfaction are very important to us, and we'd appreciate the opportunity to understand more into your experience. Please feel free to contact us directly to discuss further.
Overall, how was your experience of Watercress Dental House and Implant Centre? 3 out of 5 stars
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 2 out of 5 stars
Which best describes you? Patient

10/10

5 out of 5 stars
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Dentist was late due to traffic - it happens.
I was made to feel very welcome, was kept updated and had a wonderful tea.

— Derek S

Verified review (2246516) Review left 11 months ago
This review was collected via email feedback service.

Reply from Watercress Dental House and Implant Centre

Thank you for your wonderful review and for your understanding with the delay in start time, We are pleased you enjoyed your tea too.
Overall, how was your experience of Watercress Dental House and Implant Centre? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient