Verified review (2111138)
Review left 1 year ago
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Review from Google
Very nice and patient dentists.
β Chezza B
T232740
Review left 1 year ago
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Review from Google
This person left a star rating but no comment.
β Aimi x
T232741
Review left 1 year ago
This review complies with Google's policies.
My experience
I would give Ash, Shaz and their respective staff (in clinician rooms) 100%. The two receptionists let your team down dramatically, today. My 3 year old was with me, and she was trying to engage and make conversation with them. The younger of the two, at least, managed a smile. The other lady, quite literally, ignored my lovely little girl, after her saying "merry christmas". They may be doing their job in terms of compliance etc, but they are WAY underachieving in terms of offering a welcoming environment. This wasn't my first encounter with this lady, either. The last time I was in, I couldn't quite understand what date she meant for my next appointment (to preface, she meant Nov 2025, and I was presuming she meant Nov 2024 .. not confirmed), and instead of taking 20 seconds to explain to me, she continously repeated herself in a very patronising manner, for no reason other than (what I could understand) to embarrass/berate me. I accept, and certainly, hope that I have caught said lady on two bad days. But, being a clinician myself, and having a reception team that represents me, and my clinic/business, I would be horrified if any patient left my practice feeling such a way. Overall, I'll remain a member of the practice, due to the excellent care I have received, otherwise. But I felt it paramount to feedback, as such behaivour/attitude could truly be the tipping point for someone having a bad day.
Merry Christmas all!
β Regina M
Verified review (2110895)
Review left 1 year ago
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Review from Google
All receptionists and Mr Shah , are wonderfulβ¦
β maisie collins
T232742
Review left 1 year ago
This review complies with Google's policies.
The dentists are very reassuring
All the staff are very helpful and friendly. The dentists are very reassuring, I recommend them to everyone.
β Anonymous
Verified review (2110797)
Review left 1 year ago
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Dentist explained what was needed
Treatment was very good and efficient. Dentist explained what was needed to maintain my teeth and was friendly and very polite.
β Michael R
Verified review (2110230)
Review left 1 year ago
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Friendly, helpful
Friendly, helpful staff.
β Bethan J
Verified review (2109955)
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Good treatment
Have been a patient for many years and always have good treatment and the girls are very professional.
β Anonymous
Verified review (2109707)
Review left 1 year ago
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Review from Google
I got an appointment the day after phoning. On attending there was no waiting around, I was called in minutes.
The dentist was friendly and efficient and diagnosed the problem straight away. The treatment was painless and they took good care of me.
β Linda Jones
T232743
Review left 1 year ago
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So gentle and friendly
Excellent. Pauline the Dentist is so gentle and friendly. Couldn't fill forms online but Receptionists really helpful.
β Eileen G
Verified review (2109474)
Review left 1 year ago
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Review from Google
Got an emergancy appointment same day. Cracked filling and tooth repaired. Brilliant. Thank you
β Mags Cawthorn
T232744
Review left 1 year ago
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Review from Google
Always very friendly staff . An excellent dental practice and there a customer car park.
β Julie Pope
T232745
Review left 1 year ago
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Review from Google
Holly was amazing. She was so calm, friendly and explained what she was going to do really clearly. Thankyou.
β Susan Haines-Knight
T232746
Review left 1 year ago
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West Quay Dental
Had a root filling, not very pleasant.
β Kim H
Verified review (2108478)
Review left 1 year ago
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I felt in good hands
I'm always scared of having a tooth out, especially my wisdom tooth, Patrick Daly was amazing, put me at ease, and was kind and caring, his assistant was great, and I felt in good hands, thank you.
β Karl W
Verified review (2108471)
Review left 1 year ago
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