I have suffered with anxiety for years when I have to have treatment at the dentist. But after visiting Nick today for a filling I need not have worried as he put me at ease and explained all that he was going to do. I can truly say that I didn’t feel anything for the first time when having a filling.
It will not worry me about going again. Nick and the staff are friendly and really care about how you are feeling
— Lynn B
Verified review (1587897)
Review left 4 years ago
This review was collected via online systems.
Reply from Carlton House Dental Practice
Thank you Lynn for such a kind review, I will pass your lovely comments on to Nick and the staff - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
First class service and support
First class service and support. So responsive to my sons needs and feelings with regards his treatment and the outcome excellent- tooth saved and happy child. Thanks all.
— Gabe C
Verified review (1587520)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you very much for your lovely review, you are VERY welcome - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Next of kin
A truly excellent dental surgery
All staff friendly, courteous and efficient. Procedures explained before and during, with patient shown respect and consideration throughout. A truly excellent dental surgery.
— Anonymous
Verified review (1586950)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you very much for your lovely review, its much appreciated - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Practice Review
I have always received good service from Carlton House and I have full confidence in the practice.
— Anonymous
Verified review (1586911)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you :) - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Excellent treatment as ever
Excellent treatment as ever. Good to be able to discuss my treatment plan with Nick and Nina.
— Anonymous
Verified review (1586847)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you for your ***** Review I will pass your comments onto Nick and Nina - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nothing to be worried about
I had a tooth and saw filling after years of having no problems. I was really anxious about it but Nic was great and kept so calm throughout. There really was nothing to be worried about.
— Anonymous
Verified review (1586800)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Carlton House Dental Practice
Thank you for your kind review, I will pass your lovely comments onto Nick - Charlotte
Overall, how was your experience of our service?
Very good
My experience
Everything.
— David N
Verified review (1586823)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Carlton House Dental Practice
Thank you for your ***** Review David, its much appreciated - Charlotte
Overall, how was your experience of our service?
Very good
Very thorough and caring
Very thorough and caring. Friendly and professional.
— Anonymous
Verified review (1582538)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you for the lovely review - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
New Patient Appointment
I am very happy with my treatment at Carlton House. After fifty years with my previous practice I was very nervous about the change, but everyone was so friendly and I am very pleased to be taken on as a new patient.
— Anonymous
Verified review (1582527)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you for the lovely review - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Which best describes you?
Patient
Professionalism throughout
Professionalism throughout, the customer care is second to none. All staff are brilliant and make you feel so welcoming.
— Tiurna H
Verified review (1582503)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Carlton House Dental Practice
Thank you for the lovely review Tiurna. its very much appreciated - Charlotte
Overall, how was your experience of our service?
Very good
Highly recommended
Professional and friendly staff, highly recommended.
— Anonymous
Verified review (1582509)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you for the lovely review - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Lovely atmosphere
What a lovely atmosphere.
Friendly and warm. So pleased with my front tooth, miracle man.
— Jayne B
Verified review (1578872)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you for the Review Jane, I will pass your kind comments onto Nick and the team - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Facebook
Excellent from the moment I arrived. I was new to the practice and I have felt so welcome and the team have really looked after me. I feel the customer service is second to none and the follow ups have been great. I would highly recommend Carlton House
— Anonymous
T61760
Review left 4 years ago
This review complies with Facebook's policies.
Review from Google
Nick and all the girls are brilliant. Never thought I would say this but I quite enjoy going to the dentist 😬 🤣 x The hygienist was excellent. x
— Judy Boxall
T61594
Review left 4 years ago
This review complies with Google's policies.
Reply from Carlton House Dental Practice
Thank you for the Review Judy :) We are glad you enjoy coming to see us!! Charlotte
My experience
Interpersonal skills of team.
— Chris D
Verified review (1577411)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Carlton House Dental Practice
Thank you for the Review Chris, Its much appreciated - Charlotte
Overall, how was your experience of our service?
Very good
Carlton House Dental Practice
Very professional.
— Sarah M
Verified review (1577386)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Carlton House Dental Practice
Thank you for the Review Sarah, Its much appreciated - Charlotte
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Sue Thorp
T61487
Review left 4 years ago
This review complies with Google's policies.
Reply from Carlton House Dental Practice
Thank you for the Review Sue :) - Charlotte
If I could give more stars I would
I am very nervous when it comes to going the dentist and I have to say I have never felt so at ease and relaxed going for my treatments. I can’t recommend this place enough. The staff are super friendly and really care about how your feeling. If I could give more stars I would!
— Lauren C
Verified review (1576988)
Review left 4 years ago
This review was collected via online systems.
Reply from Carlton House Dental Practice
Thank you Lauren, this is lovely to read, thank you so much :) I will pass on your lovely comments to the team - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergancy Appointment
As soon as I arrived I was told that Usha was delayed due to traffic, no problem, after a short wait Usha arrived and I was attended to. I find Usha to be proficient, very patient and polite and doing her best to give good service. Nurses and reception staff were very good as well.
— Paul G
Verified review (1576882)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you Paul, we are very glad you are very satisfied with the service we provide, I will pass on your lovely comments to Usha and the team - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very satisfied
Excellent service and very satisfied.
— Anna M
Verified review (1575817)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Carlton House Dental Practice
Thank you Anna, we are very glad you are very satisfied with the service we provide - Charlotte
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
