Eclipse Dental Care

Eclipse Dental Care

The dentist examined my oral and teeth status very carefully.

— Shing W

Verified review (1686441) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

After booking in I sat for a considerable time which can be allowed for as I think some treatments can be a little longer than expected.
When the next patient should have been me it was explained they did not know in the surgery that I was even there.
This forced me to sit there for a great deal longer as the person who arrived was seen before me.
Computer error I suppose !!

— Sydney B

Verified review (1686343) Review left 3 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you so much for taking the time to review our practice. Your time is much appreciated. We always appreciate all feedback and endeavor to improve if any of our patients have drawn our attention to anything that has concerned them. I have fed your information back to our team in our team meeting and we have made some changes to our system to ensure this does not happen again. Thank you for taking the time to talk to our Head Receptionist when she called you and we are pleased to hear that you are happy with the outcome. We look forward to seeing you at your next visit.

Overall, how was your experience of our service? Poor

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent care

I’ve been attending Eclipse Dental Care, as an NHS patient, for many years now and always received excellent care and service. Staff are welcoming, especially the reception team - great work.

— Anonymous

Verified review (1686315) Review left 3 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for leaving your feedback which is really valuable to us. I will pass it on to the team.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and professional

Always a friendly and professional atmosphere and service with Eclipse.

— Anonymous

Verified review (1686224) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely and very helpful

Always 100 percent treatment with Adele, she is lovely and very helpful, always full of praise.

— Maureen R

Verified review (1686220) Review left 3 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for leaving your feedback which is really important to us, I will pass it on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Emergency appointment

Service very good. I wasn't waiting at all called straight in. Very pleased overall.
Always does a brilliant job.

— Jill B

Verified review (1686169) Review left 3 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for taking the time to leave your feedback which is really important to us. I will pass it on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Made to feel at ease

Very professional as always and made to feel at ease.

— Linda M

Verified review (1686105) Review left 3 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Dental appointment

Amazing service.

— Shazmin B

Verified review (1685947) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

The appointment was good and the feedback about oral care helpful. The only thing I would say is it all felt a little bit more rushed than previous appointments.

— Anonymous

Verified review (1685930) Review left 3 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you so much for your review. We are delighted to receive 5 stars. We would like to look into your comments further but as your review has been left anonymously we are unable to access details of your appointment. If you would like to contact the reception team we will be happy to look into this further. Thank you once again for your time and feedback.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and courteous

Very professional and courteous.
Informed all the way through the treatment.

— Lorraine W

Verified review (1685888) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Eclipse Dental Care

My dentist is Lewis who has a lovely bedside manner, he puts you at ease, explains what he has to do and what is required in the future, can’t fault him and is a big asset to Eclipse Dental Care.

— Christopher S

Verified review (1685809) Review left 3 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for taking the time to leave your feedback which is really valuable to us, I will pass it on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

Efficient throughout treatment, and everything explained.

— Ann

T98379 Review left 3 years ago
This review complies with Google's policies.

Dental Inspection

Prompt and informative.

— Stephen P

Verified review (1685661) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

One very nervous patient.

I have been treated by Jarri for Almost 10 years. He has been trying to save a loose tooth for about seven years but about three weeks ago it became extremely loose during dinner. Jarri saw me a couple of days later (in his lunch hour!) and offered to take it out there and then but I was too much of a coward. I scheduled an appointment for yesterday. When I arrived all the reception staff were lovely as they knew I was very nervous. Jarri was amazing. He gave me loads of pain relief and was his usual calm, gentle self. The roots came out in three gentle rugs and I never felt a thing. Jarri gave me advice on what to do over the next couple of days and escorted me downstairs to my husband. I cannot recommend this surgery-and especially Jarri-enough. Thanks everyone.

— Diane M

Verified review (1685654) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Eclipse Dental Care

Helpful and friendly.

— Rebecca P

Verified review (1685606) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

Great dentist niel and his assistant

— Dean Nurse

T98380 Review left 3 years ago
This review complies with Google's policies.

Eclipse Dental Care

Everything was fine.

— Ruth B

Verified review (1685586) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

Absolutely amazing service by the reception staff.

— skyla- gaming

T98324 Review left 3 years ago
This review complies with Google's policies.

Quick and efficient

Quick and efficient checkup. Immediately booked in for a filling.

— Mark D

Verified review (1685505) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with courtesy

Treated with courtesy, and options explained in layman's terms so I was able to make a reasoned and rational decision based on understanding all the avenues available to me.

— Anonymous

Verified review (1685358) Review left 3 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient