Working Feedback

Eclipse Dental Care

27 Branch Road, Batley, West Yorkshire, WF17 5SB

Excellent rating from 4914 reviews

5 out of 5 stars

+ 1049 reviews from Google 5963 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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I was seen at the allotted time and the treatment was explained again before it was started. Once underway the root canal treatment was done in a way that caused little pain and was performed in a very diligent manner, again with explanations of the work being undertaken along the way. I am very happy with the treatment thus far.

— Nick Middleton

T80999 Review left 4 years ago
This review complies with Google's policies.

Quick, efficient, friendly

5 out of 5 stars
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Quick, efficient, friendly, stress free service, informed every step of the treatment as to what is going to be done and what is happening, and if you are comfortable.

— Anthony A

Verified review (1581691) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Eclipse Dental Care

5 out of 5 stars
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Brilliant.

— Anonymous

Verified review (1581656) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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As always. a very efficient helpful service with good precautions against Covid. my appointment was with the hygienist this week and she was very good.

— Barbara Thornton

T81092 Review left 4 years ago
This review complies with Google's policies.

Recent appointment

4 out of 5 stars
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Very good respectable staff especially my dentist.

— Anonymous

Verified review (1581606) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Recommend them to anyone

5 out of 5 stars
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I expect first class service and in my experience this is achieved at Eclipse, staff have never been more than helpful with a pleasant manner I would recommend them to anyone.

— John B

Verified review (1581550) Review left 4 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for your feedback which is really valuable to us . I will pass it on to the team .
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

A good experience

5 out of 5 stars
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Good and clear information before you are able to enter the premises. You are met by a member of staff who asks you some covid related questions then asked to go to the reception to book in for my appointment. The Dentist put me at ease straight away and explained what he was going to do and everything went smoothly. I was then asked to go back to reception to make a follow up appointment which we did and then they said I would receive confirmation of my appointment so I had a good experience.

— Martin P

Verified review (1581460) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recent dental appointment

5 out of 5 stars
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Pleased to leave a thank you for my treatment, I couldn't talk properly with having my gums frozen for my treatment but thanks see you in 6 months.

— Peter G

Verified review (1581435) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Very informative, professional and caring for patients.

— Pawel B

T81093 Review left 4 years ago
This review complies with Google's policies.

A nice place

5 out of 5 stars
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Just a nice place really, very friendly.

— Robert L

Verified review (1581312) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Treated with care and respect

5 out of 5 stars
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Waiting time was not excessive considering the extra cleaning due to covid. The appointment was a late one to suit my working hours. I was put at ease and treated with care and respect. I was given appropriate advice, I am happy with the service.

— Anonymous

Verified review (1581299) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very satisfied

5 out of 5 stars
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Very satisfied.

— Ruqaiya H

Verified review (1581289) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Appointment

5 out of 5 stars
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Check up appointment with Dr Fergus Machin for teeth whitening. As always, Fergus provided a professional, friendly service. He shared his expert advice in a simple, accessible manner. I left feeling positive in achieving my perfect smile.

— Maariyah I

Verified review (1581260) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very welcoming and friendly

5 out of 5 stars
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The staff are very welcoming and friendly and the dental practitioner proficient, what more can you ask for.

— Anonymous

Verified review (1581233) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

First class Covid protection

5 out of 5 stars
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First class Covid protection is good.
The dentist Fergus is excellent, also all staff.

— George J

Verified review (1581181) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Happy to visit him again

5 out of 5 stars
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I saw Fergus Machin for the first time this morning. He was extremely polite introduced himself and was helpful and informative. He gave me some information regarding a problem I have with my jaw. Was reassuring. I will feel happy to visit him again. A very positive appointment.

— Geraldine T

Verified review (1581176) Review left 4 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for your feedback which is really valuable to us . I will pass it on to the team .
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great customer care

5 out of 5 stars
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I have been a customer of the practice for many years. I don't think that many people enjoy going to the dentist one the pain and two the bill, but I must have to say as a child going to the school dentist I used to be afraid but no longer at Eclipse they give great customer care. The staff on reception and dental nurses are very friendly and a lot of the staff have been there for many years which speaks for its self.
I am sent appointments and reminders on time, I am always able to get an appointment that suits me.
The dentist is very friendly puts me at ease. He shows and explains things at a level that I understand and always asks my opinion.
He can remember what we were speaking about years ago which amazes me about my well being.
The practice is always clean and tidy.
I am not waiting long when I arrived always on time.
I was informed today of costly work that may need to be done in the future and the dentist suggested that I look into my policy to make sure that veneers are covered this information has allowed me time to look into this before I need the treatment.
I have no faults with the staff or the practice it's a credit and I hope to attend for many more years.

— Lorraine Y

Verified review (1581046) Review left 4 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for your feedback which is really valuable to us . I will pass it on to the team .
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recent appointment

5 out of 5 stars
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Reception staff have always been welcoming and in the times were having its very professional, they are having a worrying time too but still remain warm and welcoming. Keep up the good work and I hope you pass my review on to your lovely staff, thank you and stay safe.

— John R

Verified review (1581011) Review left 4 years ago
This review was collected via email feedback service.

Reply from Eclipse Dental Care

Thank you for your feedback which is really valuable to us . I will pass it on to the team .
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Kind and understanding

5 out of 5 stars
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Very kind and understanding staff members.

— Anonymous

Verified review (1580986) Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Very Good

5 out of 5 stars
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Whilst going to the dentist for most isn’t one to look forward to, it really helps when you have one as good and as friendly as the people here.
Would recommend.

— Anonymous

Verified review (1580924) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient