Always a good experience every visit, Merry Christmas and a Happy New year to all the staff @ Eclipse see you in 2022.
— Peter M
Verified review (1579013)
Review left 4 years ago
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Very good
They make sure you feel safe
Level of cleanliness and protocol for COVID management was excellent. As always great service but in changing times they make sure you feel safe.
— Anonymous
Verified review (1578988)
Review left 4 years ago
This review was collected via SMS feedback service.
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Very good
Pain-free
I rang in the morning and got an appointment for the same day and saw Zhain who I had never seen before but he was lovely, patient, polite and professional, my tooth couldn't be saved as it was a bit loose and allowing bacteria to get under the tooth so I had it pulled out, Zhain talked me through it and the procedure was pain-free.
— Shirley S
Verified review (1578987)
Review left 4 years ago
This review was collected via email feedback service.
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Very good
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Excellent
Extremely good all round. Thank you.
— Anonymous
Verified review (1578938)
Review left 4 years ago
This review was collected via email feedback service.
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Very good
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Review from Google
This person left a star rating but no comment.
— J Daw
T81109
Review left 4 years ago
This review complies with Google's policies.
Review from Google
This person left a star rating but no comment.
— James Cunningham
T81110
Review left 4 years ago
This review complies with Google's policies.
As always a great team
Very good and safe experience from start to finish, polite receptionists, very helpful. Dentist was informative, and kept me involved in decisions for future treatment. As always a great team.
— Tracey D
Verified review (1578771)
Review left 4 years ago
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Very good
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Brilliant friendly staff
Been registered at Eclipse for over 20 years! Brilliant friendly staff, very personable. Treatment over my time here has been exceptional, despite having three or more changes of dentists over the years. All been great! Thank you.
— Mary S
Verified review (1578763)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for taking the time to leave your feed back which is really valuable to us , I will pass it on to the team .
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Very good
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Appointment was on time and efficient
My check-up appointment was on time and efficient. Having travelled quite a long way by public transport this was important.
— Anonymous
Verified review (1578672)
Review left 4 years ago
This review was collected via email feedback service.
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Very good
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Always an excellent service
Always an excellent service from Eclipse at Batley, the staff are always friendly and helpful. We wouldn’t want to go anywhere else.
— Alan G
Verified review (1578661)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for taking the time to leave your feed back which is really valuable to us , I will pass it on to the team .
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Very good
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Eclipse Dental Care
Excellent as always.
— Anonymous
Verified review (1578627)
Review left 4 years ago
This review was collected via email feedback service.
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Very good
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Always very jolly
I like coming to this dentist, very friendly and always very jolly and very happy, good customer service.
— Anonymous
Verified review (1578601)
Review left 4 years ago
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Very good
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Five star
I visited the surgery this week for my checkup and hygienist appointments. From entering the surgery being greeted and having my temperature taken and sanitizer on my hands, then proceeding to the reception desk I was dealt with in a friendly, welcoming and professional manner. This continued with my visits to Fergus and Adele respectively. Once again I give Eclipse a 5 star+ review of my visit.
— Anonymous
Verified review (1578514)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for taking the time to leave your feed back which is really valuable to us , I will pass it on to the team .
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Very good
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Recommended
Professional, caring and informative. The dentist worked hard to put me at ease and talk me through the process. Although the root canal treatment wasn't a complete success (partly due to previous treatment) he did a very thorough job and I would recommend this practice.
— Anonymous
Verified review (1578164)
Review left 4 years ago
This review was collected via email feedback service.
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Very good
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Very good
Very good and informative.
— Anonymous
Verified review (1578101)
Review left 4 years ago
This review was collected via email feedback service.
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Very good
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Patient
Recent dental appointment
Very detailed, thorough exam from Adele.
The obsession in reception with covid questions and masks is annoying and off putting.
— Anonymous
Verified review (1578065)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for feedback which is really valuable to us, We are sorry to hear that you are not happy with us asking you the Covid questions but we are following government guidelines and are required to do this. Most importantly to us is the safety of all our patients and our staff ,so we will be carrying on with this in the future until we are advised to stop .
Overall, how was your experience of our service?
Good
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Review from Google
This person left a star rating but no comment.
— Natalie Brown
T81111
Review left 4 years ago
This review complies with Google's policies.
Great practice
Friendly, efficient, welcoming staff (practicing Covid regulations) whose customer service is always very good.
Fergus, my dentist, makes the experience relaxing and informative, offering advice in preventative dental problems.
Hygienist. Adele, offers great treatment &andadvice on all mouth care aspects.
The dental nurses and receptionists are always very friendly and helpful.
The practice itself offers a very clean and cared for environment, plus affordable dental plans.
Overall, it’s a great practice and I would highly recommend
— Yvonne B
Verified review (1577980)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for feedback which is really valuable to us, I will pass this on to the team for you .
Overall, how was your experience of our service?
Very good
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Patient
First class customer service and treatment
I’ve been a patient at the Eclipse for decades and can’t fault the service or treatment I receive at every appointment.
— Linda H
Verified review (1577932)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for feedback which is really valuable to us, I will pass this on to the team for you .
Overall, how was your experience of our service?
Very good
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Patient
Pleasant and friendly staff
Social distancing and speed at being seen. Also pleasant and friendly staff.
— Anonymous
Verified review (1577448)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Eclipse Dental Care
Thank you for leaving your feedback which is really valuable to us. I will pass it on to the team for you.
Overall, how was your experience of our service?
Very good