I have given 3 stars for decisions about your treatment and information about the cost of your treatment as it was only a check up and therefore no treatment required and I was asked if I paid for my treatment but wasn’t told ( and I didn’t ask as I had a rough idea) about how much it would cost.
— Rachel G
Verified review (1712917)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Many thanks for taking the time to review our service. We appreciate being able to speak to you this morning as we were concerned that you were unhappy with an aspect of your visit. We are delighted to hear that this was not the case and we look forward to welcoming you at your next visit.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergency appointment
Emergency appointment. Treatment good. Dentist explained what he was going to do and what further treatment I might need. Well satisfied.
— Pamela C
Verified review (1712175)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Best dentist going in terms of dental treatment. I've been going for years and they are extremely proficient and pleasant. I've moved miles away since joining but still keep going back.
The receptionists seem a bit stressed but it is a busy practice afterall.
— A-K
T104207
Review left 2 years ago
This review complies with Google's policies.
Reply from Eclipse Dental Care
Thank you for leaving your feedback which is really important to us , I have passed it on to the team.
New patient assessment
So grateful Eclipse agreed to take me on. From the first moment I felt more at ease than would usually be. I was greeted with a warm smile and personally shown to the waiting area. Both the dentist and dental nurse were very friendly and explained everything they were doing. Their calm approach kept me calm, and I was fully informed all the way through my check up. The modern and exceptional clean room, with wall mounted display for me to see exactly what they were looking at made a huge difference to understanding my dental health.
— Claire D
Verified review (1711733)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you very much for your lovely feedback it is really important to us and I will pass it on to the team
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treat you like family
The girls who greet you treat you like family, always a warm welcome, big smiles, always chatting with patients which I think is nice, gets rid of tension, well done ladies.
— Darren K
Verified review (1711583)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Eclipse Dental Care
Thank you for taking the time to leave your feed back which is really valuable to us ,I will pass it on to the team .
Overall, how was your experience of our service?
Very good
Excellent service and treatment
Louis Butterworth and his dental nurse provided excellent service and treatment.
— Michael D
Verified review (1710431)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
General check-up
A nice experience all round, welcoming from start to finish. Very professional.
While having the check-up in the dentist chair, the information spoke of was good and understood everything given. Kept me at ease throughout this experience.
— Alicia K
Verified review (1710382)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for taking the time to leave your feedback which is really valuable to us, I will pass it on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Everything was good.
— Anonymous
Verified review (1710341)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Brilliant. Very friendly receptionist's.
Patient dentist's and hygienist.
Always ask if I'm ok.
— Carol Riley
T103902
Review left 3 years ago
This review complies with Google's policies.
Seen quickly
Friendly staff, seen quickly.
— Nicola C
Verified review (1709917)
Review left 3 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
A good experience
Very professional, efficient and polite, a good experience all round.
— Roger S
Verified review (1708840)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for leaving your feedback which is really important to ourselves, I will pass it on to the team.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
Dentist herself was very good.
— Connor K
Verified review (1708588)
Review left 3 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Could not have been better
Could not have been better.
— Anonymous
Verified review (1708520)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service
Great service (regular checkup) as always, thanks guys.
— Ian W
Verified review (1708449)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Eclipse Dental Care
Fergus is a caring professional who puts patients at ease in the surgery. He explains effectively his findings and offers appropriate advice.
— Anonymous
Verified review (1708445)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Eclipse Dental Care
Thank you for taking the time to leave your feedback which is really important to us, I will pass it on to the team
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Speedy efficient service
On-time appointment. Speedy efficient service. Very satisfied.
— Anonymous
Verified review (1708431)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Regular check up
Regular check up. Everything sorted. Teeth cleaned. Back in another six months. Hopefully.
— Jeffrey B
Verified review (1708381)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and efficient
I’ve been using it for many years and have no complaints.
— Anonymous
Verified review (1708192)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kindness and professionalism
I have been having extensive dental treatment for a few years and still have some way to go. The staff are very good and treat you with kindness and professionalism. Matt always keeps me updated as to what is happening next.
— Diane W
Verified review (1707996)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent dental practice
Newly renovated premises with the newest equipment, staffed by friendly, professional and knowledgable people.
— Anna T
Verified review (1707847)
Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
