Working Feedback

Queensway Orthodontics (Billingham)

170 Queensway, Billingham, Teesside, TS23 2LR

Excellent rating from 85 reviews

5 out of 5 stars

430 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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I enquired about Invisalign at the beginning of the year and the process has been so quick and easy. I had a virtual consultation to discuss my options before going in to have my initial appointment and scans. The practice is covid secure and I felt very reassured with all the precautions in place. All of the staff are so lovely, answered all my questions and put me at ease on my first fitting. I've had my aligners for almost 3 weeks and I am so excited for the final result! I can't believe how discreet the aligners are and wish I had done it sooner!

— Rebecca Baker

T42308 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s wonderful to hear you’ve enjoyed your experience with us so far Rebecca! We are just as excited as you to see your final result! Please keep us updated! We’d love to see you showing off your new smile - if you send us a selfie on one of our social media pages - we will also enter you into a monthly selfie competition to be in with a chance of winning a £50 voucher of your choice!

Review from Google

5 out of 5 stars
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I had my Invisalign fitted today, Katie and Julie could not have been more lovely, totally stress and pain free! Couldn’t recommend more

— charlotte agar

T42215 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hello Charlotte! Thank you so much for leaving us a five star review! It really means a lot to us! ?? we have passed over your comments to the team. Take care and see you soon!

Review from Google

5 out of 5 stars
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My restorative dental work has just finished at Queensway Billingham.
I'd like to say a huge thank you to all the staff especially Paul, Lucy and Sam.
Everyone was so professional and friendly.
I wouldn't hesitate to recommended them. 😀

— Marilyn Brunton

T42193 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hello Marilyn, thank you for taking the time to leave a review for our sister company, Queensway Dental. We have passed this over to our colleagues - thank you and take care!

Review from Google

5 out of 5 stars
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Can’t wait to see my results!

— Jasmine Little

T42154 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thank you for leaving us a five star review Jasmine! ?

Review from Google

5 out of 5 stars
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I couldn’t recommend Queensway highly enough. I felt part of the ‘family’ as soon as I walked through the door and each orthodontist has been so attentive and reassuring. I am happy with how regular my appointments are, I feel comfortable in ringing them up and seeking advice if I have any questions in between appointments, and I’ve even had one emergency appointment which they were able to make room for (in their very busy diary) the following day. I am four months into my braces treatment and I can already say that it was the BEST DECISION I EVER MADE! I feel so confident and looked after on this journey and that’s all thanks to Queensway.

— Abigail Hogarth

T42155 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Abigail, lovely to hear you felt like part of the family! We love to receive this kind of feedback and we really appreciate it. We have passed on your comments to the team and they are thrilled - thank you! ?

Review from Google

5 out of 5 stars
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Queensway making Mondays that little bit better!!

I started my Invisalign journey about 4 months ago with Queensway Darlington. All of the staff have been so lovely and promptly at hand for any help/information when needed!

I feel like I'm rapidly going through my aligners and can't wait to see the end result.
My confidence grows a little more every Monday when I receive that notification to move up an aligner for the smile I've always wanted!

— Emma Walker

T42143 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thank you so much Emma for taking the time to leave us a great review - it’s much appreciated and the team at Darlington are delighted! ? best wishes!

Review from Google

5 out of 5 stars
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My journey with Queensway has been above and beyond the 5 star treatment ! From my first consultation I felt totally at ease and trusted the plan Guy had put together to get the best results for the perfect smile. Every appointment has been amazing and pain free. The team have always involved me with my treatment and talked me through what they aim to achieve between each visit. No question is left unanswered. I absolutely love having my brace and will miss it once it’s removed but I can’t wait to see the final reveal once they are removed ! Two of my friends have since started their Queensway journey and are also reaping the rewards towards their perfect smile. Best decision I ever made was to get my brace with Queensway !

— Courtney Proudlock

T42109 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hey Courtney, thank you so much for leaving us a great review. Patient feedback means the world to us and we are super grateful! Take care!

Review from Google

5 out of 5 stars
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I started my Invisalign journey with Queensway in August 2020 and I am currently on aligner 26/27. I use the dental monitoring system which means I can scan my teeth weekly from home. This is perfect for me as I work full time. Although I don’t see my dentist often, the team are always on hand should I have any questions or queries ☺️. I can’t wait to complete my treatment and would definitely recommend Queensway to anyone who might be considering adult braces!

— Chloe Tennant

T42110 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Chloe, thank you so much for leaving us a great review and fantastic to hear you have had a positive experience with dental monitoring! ?

Review from Google

5 out of 5 stars
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I got braces through Queensway Orthodontics in Billingham when I was 13, and it was the best decision! I have had so many compliments on my teeth ever since. I had such a good experience with them, and remember everyone being so kind! I never had one problem throughout the whole experience, I would defo recommend!

— Alice Storey

T42111 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hello Alice, thank you so much for leaving us a review. We really love to receive positive feedback from our patients - it means the word to us!

Review from Google

5 out of 5 stars
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My experience with Queensway has been absolutely amazing from start to finish (hopefully soon) . All of the team are outstanding they have all gone above and beyond to make sure I am happy with treatment. From the results of my fixed brace to the million questions I ask through social media. I couldn’t thank them enough for everything they have done to make sure at the end of my treatment I am happy with my smile, which I’m sure I will be ?

— Charley Massey

T42112 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hey Charley, thank you so much for the five star review. It really means a lot to us to hear from our patients. Great to hear that you have had a outstanding experience with us and we are delighted you love your new smile!

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Sam Cowling

T42113 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Sam, thank you for leaving us a five star review - it really means a lot!

Review from Google

5 out of 5 stars
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Had my braces fitted today by Katie and maddie excellent friendly service from start to finish explained each step to me before they started so I knew what to expect then talked me through the procedure step by step couldn’t recommend enough 10/10

— Matty Donnelly

T41741 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hey Matty, thank you so much for taking the time to leave us a review - it’s very much appreciated and great to hear you’ve had a positive experience with us. Thank you and take care!

Review from Google

5 out of 5 stars
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I had my braces put on today by Laura and Courtney, and they made the whole process so comfortable. They were very friendly and answered all of my questions! Very excited for the next appointment and to see how my teeth are doing!

— Louise Ward

T41742 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hey Louise! Thank you so much for leaving us a google review! We are so happy to hear your appointment to have your braces fitted went well! Please keep us updated throughout your treatment on our social media channels! We’d love to see how you are getting on!

Review from Google

5 out of 5 stars
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I’ve been with Queensway orthodontist at billingham for the last year. I had my first appointment just before the pandemic and the first lockdown however when I was ready to get my first Invisalign done I was unable to visit the practise so they sent everything in the post, it was so easy to keep track off, you do your scans through an app on your phone which is very efficient when you work as this means less appointments. Guy was fantastic, shaping my teeth when my treatment was complete and the girls are so friendly. Katie and Maddie did my last removal of attachments and they are a credit to the team. My teeth look amazing. Thank you so much to the billingham practise.

— Drew Ritchie

T41707 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thank you so much for the google review Drew, you’ve been a star patient and we’ve loved seeing you become more confident in your smile!

Review from Google

5 out of 5 stars
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The team in Jesmond have done an amazing job with my orthodontic work and continue to look after me superbly well. My thanks to Guy, Christine, Kate, Paul and all the team, who have been utterly professional and knowledgeable in every aspect. Thankfully my treatment is nearing the end and I can smile with confidence at last! The investment and time has been totally worth it and I would absolutely recommend Queensway Orthodontics to everyone.

— Garry Sharples

T41663 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s great to hear you are smiling with confidence Garry! Thanks for choosing us to have treatment with and for being a superb patient!

Very helpful and kind

5 out of 5 stars
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Everyone was always very helpful and kind. I’m so happy with my result and the work Queensway have done is amazing!

— Rose K

Verified review (1533311) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
google logo
Laura and Courtney were lovely and I love how far my teeth have come!!

— Hannah

T41596 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thanks for taking the time to leave us a 5 star review Hannah! It’s great to hear you are happy with your progress so far!

Private Dental Treatment

4 out of 5 stars
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Good service.

— Anonymous

Verified review (1533170) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Private Dental Treatment

5 out of 5 stars
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The staff are very friendly and professional.

— Gift O

Verified review (1532784) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Other relative or friend
Was this treatment paid for privately, or on the NHS? NHS

NHS Dental Treatment

5 out of 5 stars
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This person left a star rating but no comment.

— Anonymous

Verified review (1531581) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS