Working Feedback

Queensway Orthodontics (Billingham)

170 Queensway, Billingham, Teesside, TS23 2LR

Excellent rating from 85 reviews

5 out of 5 stars

430 total reviews

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Latest Reviews by Working Feedback

Each step was explained

5 out of 5 stars
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My daughter, Cassie and myself (Gez, father) had a good experience at the Orthodontics in Billingham. At each step all was explained also every few minutes Cassie was asked if she was okay.

Doctor and nurse were professional and helpful.

Thank you for making this experience for my daughter a pleasant one.

— Cassie H

Verified review (1531025) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Next of kin
Was this treatment paid for privately, or on the NHS? NHS

Orthodontist was excellent

5 out of 5 stars
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The orthodontist was excellent with my son and mindful to include him in the conversation. She also explained everything in a way he could understand.

— Nathan R

Verified review (1530994) Review left 5 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Queensway Orthodontics (Billingham)? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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I visited Queensway for the first time on Tuesday 26 January 2021. It couldn't have gone better. From the moment I walked in, I instantly felt welcomed and looked after. Leanne my Dental Nurse was so lovely and chatty, immediately putting my mind at rest. She was so knowledgeable when it came to knowing about my treatment, which was so reassuring. Dr Louise Carter was excellent too, lovely but, straight to the point- which is exactly what I wanted. I was blown away at the standard of the technology they provided- definitely a lot better than my local dentist! I begin my treatment with Queensway on March 2nd and it can't come around quick enough! Excited to visit the practice again and meet the lovely, attentive staff. Thank you to everyone.

— Lucy Tyreman

T40674 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Wow wow wow Lucy! Can I start by saying thank you so much for taking the time to leave us such a fab review - it is massively appreciated and makes the teams day to hear you were happy with how your first appointment went!

We are so excited for you to start treatment! Please keep us updated with your progress through our Instagram and Facebook pages @queenswaybraces - we’d love to see!

Review from Google

5 out of 5 stars
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I had braces fitted by Queensway it was the best thing I ever did I wanted nice teeth for my wedding and I couldn’t recommend Queensway enough all the staff were so lovely and friendly from my very first appointment till me getting them off. And still so helpful with anything I need now always there to help. Thank you so much for the brilliant service and thank you so much for giving me the smile I’ve always wanted.

— Caroline Askew

T40259 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

What a wonderful review! Thanks so much for taking the time to leave us your feedback and it’s great to hear you are happy with your new smile!

Looked after throughout

5 out of 5 stars
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Everything was discussed with me before each appointment, I was taken care of throughout the whole process.

— Anonymous

Verified review (1529012) Review left 5 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Queensway Orthodontics (Billingham)? (tap on a rating) 5 out of 5 stars
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Had braces fitted this morning. Victoria and Amanda were lovely and put my son at ease. Safety precautions in place for Covid. Well organised and professional service. Couldn't have been more helpful. Thank you.

— Jase&Beccy

T40159 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s great to hear you were happy with the service we provided! Please keep us updated with your progress via our social media channels - we’d love to see!

Review from Google

5 out of 5 stars
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Finished my Invisalign treatment with Queensway yesterday, over the moon with my new smile, staff are always so lovely and welcoming! The best in the business xx

— Sophie McGuinness

T40160 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s wonderful to hear you are over the moon with your new smile Sophie! Thanks for the review and of course for being a fantastic patient!

Review from Google

5 out of 5 stars
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I never wanted to show my teeth when I smiled so booked a consultation with Queensway....from that first message and throughout every person I spoke to or met was professional, friendly and brilliant at what they do. My treatment is now complete and I’m thrilled with the results and ongoing aftercare.

— Kaye Thubron

T39757 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thanks for taking the time to leave us a review Kaye - it’s great to hear you are thrilled with your results!

Review from Google

5 out of 5 stars
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Just completed my invisalign treatment at Queensway Billingham and can't speak highly enough of the professional and friendliness of the staff there. They really are a credit to their profession. The treatment went really well even though it was delayed by the covid pandemic. Once back after initial lock down the safe procedures in place were excellent. I am 100% happy with my smile now after contemplating for years whether to have braces or not. Special thanks to Louise (orthodontist) and Gemma who took initial scans and talked me through the journey. I now know personally why Queensway is the top rated orthodontists in the North East.

— rob

T39348 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Wow thanks so much for the awesome review Rob! It’s so great to hear you were happy with the service we provided throughout your Invisalign treatment!

You are all fabulous

5 out of 5 stars
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Thank you for looking after T and making his teeth perfect, you are all fabulous. Have a wonderful Christmas.

— Kay

Verified review (1526119) Review left 5 years ago
This review was collected via testimonial.
How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

Review from Google

5 out of 5 stars
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Amazing staff and amazing service! Would 100% recommend to anyone! Can’t wait for my check up in January to see the final result.

— Chris Hurrell

T39022 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thanks for leaving us such a wonderful review Chris! We can’t wait to see your new smile - ready to take on 2021 with a bang! ?

Review from Google

5 out of 5 stars
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I recently had my virtual consultation with Queensway Orthodontics to start my Invisalign treatment. Everyone I spoke with were really friendly and professional. They answered all my questions regarding what treatment was best for me which helped me make my decision so quick...I cannot wait to start my journey and excited to see the end result!

— Paige Preston

T39023 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thanks for taking the time to leave us such a wonderful review Paige! It’s great to hear you enjoyed your virtual consultation and we can’t wait for you to start treatment with us!

Review from Google

5 out of 5 stars
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The whole team at Queensway are amazing! They go above and beyond to make sure all your needs are met and all your questions are answered...I couldn’t be happier with the service I received throughout my treatment and I am so so pleased and with the end results.

I am completely obsessed with my new Queensway smile and would definitely encourage any one thinking of having any cosmetic dentistry work done to get a consultation.

🤍🤍

— Bethanie Morley

T39024 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Beth we are also obsessed with your Queensway smile! It’s great to hear you are happy with the service we provided!

Review from Google

5 out of 5 stars
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I couldn't have had a better experience at Queensway, Guy and all of the staff were incredible from start to finish! Also had my first online retainer check up the other day with Laura and she was great!

— Olivia Ness

T39025 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s great to hear you enjoyed your experience with us Olivia! Due to the pandemic we’ve had to make changes to our patient journey to include virtual appointments to help keep patients at as safe as possible and it’s amazing to hear these are working well!

Review from Google

5 out of 5 stars
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I've always been so paranoid about the way my teeth looked. I would rarely smile with my teeth out and was always conscious of people looking at them. Everyone would say they were fine - they weren't!

I went for a free consultation at Queensway Billingham a few years ago, but because I'm a nightmare with driving I put it off and went to my own dentist for a consultation (simply because it was convenient). The two consultations could not have been more different! I left my own dentist traumatised because they suggested removing teeth from the front! It completely put me off!

After being asked to be my sister's maid of honour (and already dreading the awkward closed mouth smiles), I quickly went back to Queensway, and in September 2019 I had my fixed braces fitted - with no teeth removed! I chose fixed braces as I didn't want the option to remove them, I know what I'm like!

I've had my braces on for over a year now and I'm expected to have them off around March 2021. Everyone at Queensway has been really lovely, and so patient with me - as I'm a bit of a nightmare! Every worry I've had, or minor issue, was fixed quickly and efficiently.

I think I've smiled more with my teeth out (in braces) than I ever have without! Thanks to all the wonderful girls at Queensway Billingham.

— Jade Friar

T39026 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s wonderful to hearing you are smiling more than ever Jade! We’ve loved hearing about your experience and receiving your selfies with updates on your progress!

Review from Google

5 out of 5 stars
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I’ve always questioned getting my teeth straightened for the time and the price. However I couldn’t recommend Invisalign to anymore more now that I’ve started my journey! It is effortless and with the help of the Queensway team it feels like a luxury. From the consultation all the way to getting them fitted I’ve had constant support. It makes every penny worth it and I genuinely feel like I’m getting the highest standard of service. Each member of staff from the dental nurses to my orthodontist to the receptionist each one has made me feel welcome and honestly I get excited when visiting the surgery.

Highly recommend and I can’t wait to continue my journey.

Thank you Queensway team :)

— Charlotte Laverick

T39027 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thank you for taking the team to leave us such a fantastic review Charlotte!

It’s great to hear you are loving the results already from your Invisalign treatment and we can’t wait to see your finished result!

Review from Google

5 out of 5 stars
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Lovely staff; all very professional and make you feel comfortable every step of the way. They've handled the COVID situation with the utmost of care and made it look easy. The place is absolutely immaculate too. If you're thinking of getting Invisalign, this is a brilliant place to go. I went for initial consultations at a few other places in the area and none of them seemed to be even close to Queensway in terms of technology or expertise. They scan your mouth with a machine now rather than using the old school mouth mould, so that was a big selling point for me, and you take a scan box home with you so you can send updates on your teeth alignment progress directly to your orthodontist for weekly review. It's been an absolutely painless process so far and I'm on aligner 20 out of 26. Thanks Guy, guys? and girls.

— Mathew Robinson

T39028 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Matthew - thank you for taking the time to leave us such an amazing review! It’s great to hear the new procedures we have put in place due to the pandemic have you feeling safe and confident with your treatment. We can’t wait to see your final result - not long to go!

Review from Google

5 out of 5 stars
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I attented Queensway Orthodontics at Billingham for the Invisalign brace finished with a course of teeth whitening. Literally one of the best things I've done! My smile has been completely transformed. Guy and the team were brilliant, nothing was ever a problem and i am over the moon with the end result- with no bonding needed! Always the best smiles from Queensway ⭐⭐⭐⭐⭐.

— Laura Thompson

T39029 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

It’s great to hear you are over the moon with your new smile Laura! Thank you for leaving us such a wonderful review - we’ve loved reading about your experience!

Review from Google

5 out of 5 stars
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5* service from start to finish at Queensway, from the consultation to the end appointment I felt so welcomed, comfortable and in good hands. Even in the midst of a pandemic I was kept well informed of everything happening and my progress was monitored throughout and any questions I had were always answered so quickly through the dental monitoring app. Every single staff member I seen at Queensway was so warm and welcoming I could not recommend the place enough and I am over the moon with my Invisalign results. Thank you so much Queensway!!

— Amber Jones

T39030 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Amber it’s amazing to hear you are over the moon with your Queensway Smile! It’s great to hear you enjoyed your Invisalign treatment with us and benefitted from using dental monitoring!

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— katie cooper

T39032 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thank you for leaving us 5 stars Katie! It is very much appreciated by all of the team!