Working Feedback

Queensway Orthodontics (Billingham)

170 Queensway, Billingham, Teesside, TS23 2LR

Excellent rating from 85 reviews

5 out of 5 stars

430 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Queensway have been working with my son for around 18 months to straighten his teeth. Today was the big reveal and we couldn't be more pleased with the results. The Queensway team have been superb in keeping us informed of his progress and next steps. They are always professional, pleasant and accommodating especially since the pandemic. I couldn't recommend them highly enough definitely 5 stars.

— Helen Watts

T48851 Review left 4 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Helen, wow what a wonderful review thank you for sharing this with us. We are thrilled your son had his big brace reveal today! We hope he loves his new smile. We will share your lovely comments with the team. Take care!

Review from Google

5 out of 5 stars
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Lovely staff, alway make me feel comfortable, such a welcoming environment and are continuing to build up my excitement for my braces to be off and to have the perfect smile :)

— Lucy Emmerson

T48634 Review left 4 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hello Lucy, thank you for sharing such a lovely review. We cannot wait to see your results! ??

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Gemma Oram

T48593 Review left 4 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Gemma! Thank you for leaving us a five star review!

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Oliver Mcpartland

T48572 Review left 4 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Oliver - thank you for leaving us a five star review!

The progress has been incredible

5 out of 5 stars
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Expected to have braces on for 2 years. I have had them removed this week after less than 12 months. The progress has been incredible.
The staff have been amazing and very supportive when I've had issues like snapping brace etc nothing has been too much trouble for them to resolve...even in a pandemic.

— Elle R

Verified review (1549899) Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Back at Queensway for the second time and still the same warm welcome and amazing staff as last time! Laura looked after me and reassured me as always and keisha was so friendly too! From the girls on the phone to getting in the chair with Laura again, everyone is so helpful and nice. Can’t recommend this place enough! If you are looking for somewhere to start your dental journey, choose Queensway!

— Phillippa Forster

T48326 Review left 4 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hello Philippa, wow! Thank you for such a great review! We are delighted to hear you had a wonderful experience with our team. We have passed on your lovely comments to the team and they are thrilled! Best wishes.

Review from Google

5 out of 5 stars
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Fitted my son's braces, absolutely fantastic.
Very friendly staff, top quality.

— andrew clark

T48257 Review left 4 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Andrew, thank you for taking the time to leave us a five star review! It is really appreciated. Take care!

Dental Treatment

5 out of 5 stars
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Professional service from initial contact.
Clear instructions given throughout. Appropriate hygiene advice provided

— Oliver M

Verified review (1548947) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Highly recommend

5 out of 5 stars
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Very good, very polite staff and put my son at ease. Highly recommend this company.

— Dylan A

Verified review (1548914) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Next of kin
Was this treatment paid for privately, or on the NHS? NHS

Brace fitting

5 out of 5 stars
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My 13 year old son had his brace fitted by Jo and her dental nurse, she talked through what was going to happen at every stage, engaged myself as well and made my son feel really comfortable throughout.

— Anonymous

Verified review (1548526) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Next of kin
Was this treatment paid for privately, or on the NHS? NHS

Very professional, very assuring

5 out of 5 stars
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Very professional, very assuring to their patients, couldn’t ask for more.

— Charlotte W

Verified review (1548175) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Invisalign fitting

5 out of 5 stars
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Fast, caring and made me feel at ease. Top work from start to finish from Gilly, Katie, Keisha and Jade. 100% recommend

— Chris C

Verified review (1547945) Review left 5 years ago
This review was collected via online systems.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Queensway Orthodontics (Billingham)

5 out of 5 stars
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Fantastic service.

— Anonymous

Verified review (1547349) Review left 5 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Queensway Orthodontics (Billingham)? (tap on a rating) 5 out of 5 stars

How friendly everyone was

5 out of 5 stars
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The results at the end and how friendly everyone was there.

— Rachel D

Verified review (1547114) Review left 5 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Queensway Orthodontics (Billingham)? (tap on a rating) 5 out of 5 stars

Review from Google

5 out of 5 stars
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We are thrilled for our 15 year old daughter - she originally had overcrowded teeth but following 18 months of braces and excellent care from Queensway she now has a beautiful & confident smile - thank you all so much!

— Mrs R

T47564 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Mrs R - we are thrilled to hear you and your daughter had a great experience with our team at Billingham. Thank you and take care! ??

Fantastic

5 out of 5 stars
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The whole experience at Queensway was fantastic, the staff are so nice and really take the time to help with any issues on the phone and in the practice. I’m very happy with the service they provided even while the pandemic was at its worst, well done.

— Ben B

Verified review (1546484) Review left 5 years ago
This review was collected via email feedback service.
Overall, how was your experience of this practice? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Next of kin
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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I am currently getting treatment for braces at the Billingham practice.
All of the staff are friendly, polite and very professional.
Throughout my treatment I feel like they have shown a level of care that you rarely see, nothing is a problem to the staff there and they always seem happy to help.

— Sam Pawlett

T47242 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hello Sam, thank you for taking the time to leave us a great review. We have passed your comments over to our team at Billingham and they are thrilled. Take care ??

Review from Google

5 out of 5 stars
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Always a pleasure having a visit here.
All the staff are great and absolutely incredible at there jobs.
Would recommend these for sure!!!

— eric pinchin

T47243 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Hi Eric, thank you so much for leaving us a great review - we are delighted that you have had a great experience with us. Best wishes.

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— R Miester

T47184 Review left 5 years ago
This review complies with Google's policies.

Reply from Queensway Orthodontics (Billingham)

Thank you for taking the time to leave us a five star review! ?

Very friendly and helpful

5 out of 5 stars
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Very friendly and helpful. Dr Carter gave us all the information we needed to make a decision on treatment.

— Libby W

Verified review (1545479) Review left 5 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Queensway Orthodontics (Billingham)? (tap on a rating) 5 out of 5 stars