Verified review (2430221)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Always recommend to people
Have been coming to this Dentist for over 40 years always look after me very well as I am a very nervous patient, always recommend to people who ask me for a good dentist.
— Janet S
Verified review (2429648)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Review from Google
As a nervous patient I found the dentist they're very helpful and understanding
— martin hill
T414130
Review left 2 weeks ago
This review complies with Google's policies.
Very thorough
Dentist explained that she had come back from maternity, as I hadn’t seen her in a while.
She was very thorough and offered support and advice about my oral hygiene.
— Donna H
Verified review (2427420)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
N/A
Review from Google
Had a little wait but lovely dentist
— Sharon Taroni
T412708
Review left 3 weeks ago
This review complies with Google's policies.
Review from Google
Lovely reception staff and Harbir is a great dentist kind calming and thorough
— Sally Arnall
T412709
Review left 3 weeks ago
This review complies with Google's policies.
Review from Google
Lovely practice, everyone was so kind and patient with me, would happy recommend to anyone
— Joy Shenton
T412473
Review left 3 weeks ago
This review complies with Google's policies.
A lovely team
Lovely receptionist and lovely team, very polite and made me feel comfortable
— Beth C
Verified review (2425590)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Review from Google
They are so lovely & put people at ease they are excellent at their work & treat people very good. I am afraid of dentists i have been going there for 7 years & I will never change my dentist
— Julie Ashton
T411493
Review left 3 weeks ago
This review complies with Google's policies.
Very good
I went for a general check up. As always my appointment with the dentist was very good. She examined my teeth and did an xray.
— Anonymous
Verified review (2424916)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
This person left a star rating but no comment.
— Paul Pritchard
T411098
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thanks for the 5 stars Paul Pritchard! Your support means the world to us, and we look forward to seeing you again soon at Castle Care Dental Practice - Castle Bromwich!
Extremely considerate
Always find the reception polite, helpful and generally kind, this continues to the dentist and assistant who are extremely considerate and professional
— Anonymous
Verified review (2424056)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Reply from Castle Care Dental
Thank you for your 5 star review
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Very professional
Pleased with visit to the dentist, very professional, 10 out of 10, thanks
— Patrick M
Verified review (2423883)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Appointment
Lovely lady
— John H
Verified review (2423627)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Exceptional service
Exceptional service from the time I walked through the door to the time I walked out - very helpful, very understanding and I would recommend them.
— Anonymous
Verified review (2422699)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
N/A
Review from Google
Great Dentist, had the same 1 for years and know what I'm like, extremely reassuring and always has time to discuss what's needed
— Iain Roden
T410097
Review left 4 weeks ago
This review complies with Google's policies.
Review from Google
Reception staff very welcoming and helpful. Dental staff very pleasant, informative and understanding. Allowed time to explain procedures and give advice.
— Gillian Jones
T409888
Review left 4 weeks ago
This review complies with Google's policies.
Great customer service
Rang only yesterday to see if I could get an appointment, l surprisely got an appointment for today, that's what I call great customer service. From the receptionist to my dentists and her assistant l couldn't ask for a better service and care
— Anonymous
Verified review (2422101)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
Excellent service. Dentist explained everything fully regarding prceedures to be done! no rushing. Would definately reconmend.
— Vivien Howard
T409889
Review left 4 weeks ago
This review complies with Google's policies.
Review from Google
I came in for an emergency appointment after dealing with severe pain and sleepless nights, and I honestly can’t thank the team enough. From the moment I arrived, the reception staff—especially Steph and Cola—were incredibly kind, welcoming, and reassuring.
I was quite anxious going in, but they immediately put me at ease. The whole process was handled with complete professionalism, and I felt supported throughout. During my wisdom tooth removal, I was surprised at how calm I felt—I was able to just lie there without worry, which says a lot about the care and reassurance I received.
After the procedure, they took the time to go through aftercare with me, provided a leaflet, and explained what to do next, including any follow-up if needed. I went home and, for the first time in days, was finally able to sleep comfortably.
Hand on heart, I would highly recommend this practice. It’s clear that they genuinely care about their patients. Even though I was an emergency appointment, I never felt rushed or like “just another patient”—I felt respected, listened to, and truly cared for.
Thank you all so much—I really appreciate everything you did for me.
— Andrew Faithful
T409247
Review left 1 month ago
This review complies with Google's policies.