Verified review (2421055)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
Friendly staff excellent dentists and hygienist. Put me at ease straight away
— Pat Bushell
T408788
Review left 1 month ago
This review complies with Google's policies.
Appointment
All good
— Maureen F
Verified review (2417508)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Excellent dental staff
Very easy experience and excellent dental staff.
— Anonymous
Verified review (2416901)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
Private
Great service
Great service, kept me informed and suggested various options, very friendly
— Anonymous
Verified review (2416855)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Prompt and thorough treatment
Very friendly staff both at reception and in the surgery.
Prompt and thorough treatment and clear explanation of outcomes and recommendations from the dentist
— Eileen G
Verified review (2416020)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
10/10 first class dentist. Steph Kirby is the best dentist I have ever seen. she makes you feel relaxed and is very gentle, you wouldn’t know you were having a check up. I would highly recommend especially if you are a little anxious of going to the dentist.
— Paul Allen
T405491
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for taking the time to leave us a review and thank you for your kind words. We are thrilled to hear that you had a positive experience at our practice. It means a lot to us that you felt comfortable and taken care of.
Review from Google
Everything went well The stuff of polite to me and reassured me. If there's any space left I'll recommend it to you. You're in safe hands 😁👍
— John Rawgate
T404329
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for your 5 star review and lovely words.
Review from Google
I have a complicated medical history which requires some understanding and compassion, here i got exactly that Stephanie was kind and understanding
— Martin Murray
T403330
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for your 5 star review and kind words. I will pass your comments onto Stephanie.
Review from Google
Brilliant first time going and felt so welcome and at ease as normally my anxiety's high. So thank you
— Sinead Malone
T403096
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for taking the time to leave us a review Sinead. We are pleased you had a positive experience with us,
I was kept informed
Friendly, efficient staff. I was kept informed at all times
— Robert H
Verified review (2413090)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Castle Care Dental
Thank you for taking the time to leave us a 5 star review
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Friendly staff
Friendly staff explaining everything to you
— Christine B
Verified review (2412481)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Castle Care Dental
Thank you
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
Amazing! My partner had an emergency appointment and everyone was so calming and reassuring! The dentist took him through all the procedures and what was going on truly grateful.
— Lauren Stevens
T402669
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for taking the time to leave a review, we are pleased your partner had a positive experience with us.
Review from Google
I cannot recommend this dental practice highly enough. From the moment I arrived, the whole team was warm, welcoming, and professional, creating a calm and reassuring atmosphere.
My dentist Katie was absolutely outstanding ; kind, considerate, and incredibly patient. She took extra time throughout the appointment to make sure I was comfortable, relaxed, and happy with everything being done. Her manner immediately put me at ease, and it was clear they genuinely cared about my experience as well as the result.
Not only were they compassionate, but also highly skilled and professional, explaining everything clearly and carrying out the treatment with great care and expertise.
— jemma ray
T402181
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for your 5 star review and lovely words.
Review from Google
Very warm caring and professional staff 🙂
— Karen Cupples
T401636
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you for taking the time to leave us a review
Castle Care Dental
Always professional, empathetic and offering good advice on how improvements can be made.
— Anonymous
Verified review (2410509)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Castle Care Dental
Thank you
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
This person left a star rating but no comment.
— kaleil Whervin
T401426
Review left 1 month ago
This review complies with Google's policies.
Reply from Castle Care Dental
Thank you so much for your fantastic review kaleil Whervin! We're thrilled to hear you had such a great experience with us at Castle Care Dental Practice - Castle Bromwich.
Review from Google
Had to have a large tooth taken out, my dentist was really assuring as I explained i had a bad experience when I was younger at the dentist, thank you so much
— tracey clayton
T401427
Review left 1 month ago
This review complies with Google's policies.
Your recent appointment
Never had a problem- it's a lovely surgery and so caring.
— June H
Verified review (2409570)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
I have a lot of faith in my dentist
I am a terrible patient but have a lot of faith in my dentist. I have always been put at ease and happy with the work carried out. All the staff are friendly and helpful.
— Anonymous
Verified review (2408706)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
