Very friendly receptionist called Michelle greeted me. The lady dentist I see is quick, efficient and made me feel very relaxed.
— Anonymous
Verified review (2426620)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Review from Google
Everything went well today for my check up, nothing needed to do this time.
Hiba suggested I have a deep clean but not possible at the moment.
Hiba also said I have a small patch of gum disease, but it’s not too bad.
— Annette Grigg
T412156
Review left 3 weeks ago
This review complies with Google's policies.
Review from Google
A clean and hygienic environment that cares about your dental health.
— AHMAD
T411675
Review left 4 weeks ago
This review complies with Google's policies.
T411676
Review left 4 weeks ago
This review complies with Google's policies.
Review from Google
Traci is the Hygrnist at this practice.
The cost of the appointment is excessive and seems to increase every 6 months but Traci is delightful. She is a very experienced hygenist and does a great job sympathetically and totally in tune with her patient.
Thank you so much Traci❤️
— Dawn Rowley
T410506
Review left 1 month ago
This review complies with Google's policies.
Review from Google
I’ve had a very good experience with this dentist. My dentist, Dr Faezeh Ghaffari is wonderful, kind and patient and I’m extremely pleased with the results.
— Gill Gallett
T410065
Review left 1 month ago
This review complies with Google's policies.
Review from Google
Very helpful and professional, overall good advise and make you feel at ease at every apportionment
— Sarah Smith
T409860
Review left 1 month ago
This review complies with Google's policies.
The dentist is a lovely lady
Very good experience, the dentist is a lovely lady and the hygienist is too a lovely lady
— Stephen C
Verified review (2420780)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
Friendly efficient surgery
— Martin
T408754
Review left 1 month ago
This review complies with Google's policies.
Very pleased with the service
Very pleasant staff. Nice environment. Very pleased with the service they provide.
— Julie C
Verified review (2420391)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
I joined as a new patient online Monday morning and was able to book a health check for the same day (and subsequently arrange a filling AND a hygiene appointment in the following days thanks to the friendly and knowledgable reception staff).
My dentist (Hiba Sheikh) was very professional, addressing my concerns and delivering great results at top speed (perfect for me as i like to get in and out).
My hygienist (Traci Jones) was amazing, the best hygiene appointment I've ever had. She was very gentle, communicated everything that was happening, and made me feel comfortable.
10/10 experience. Thanks ladies!
— stephanie Hogan
T407117
Review left 1 month ago
This review complies with Google's policies.
Friendly and gentle
Always welcome here even though I’m a nervous patient, the dentist is so friendly and gentle. All positive
— Cheryl M
Verified review (2418244)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
This person left a star rating but no comment.
— John Hayes
T406187
Review left 1 month ago
This review complies with Google's policies.
Reply from West Heath Dental Surgery
Thank you John Hayes for the brilliant 5-star review! We’re so pleased you’re happy with the care you received at West Heath Dental Surgery - Birmingham.
Talked me through everything
Very good, talked me through everything, really happy with dentist and assistant
— Anonymous
Verified review (2416062)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
Yes
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
Very helpful and friendly and good advice was given by the dentist
— john field
T405154
Review left 1 month ago
This review complies with Google's policies.
Excellent
Excellent and punctual service
— Neil B
Verified review (2415094)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Excellent attention
Always receive excellent attention from my dentist.
Waiting times can be long but this is just a sign of the times. If it had been urgent I'm confident I could have been seen earlier.
No problems or concerns with my dentist, a lovely lady who I've been seeing for many years now.
— Carol M
Verified review (2414143)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
My dentist are very friendly, helpful with explaining what they are doing on my teeth if I'm having treatment or just a check up.
They make U very welcome everyone who works there.
I've been at my dentist for 15- 18 yrs since my youngest child was born.
All my children go to here, I would recommend to anyone friends and family, if U feel nervous/anxious/panicky of attending dentist or having treatment /check up they all make U feel nice and relaxed down to earth they don't rush they take their time with U or explaining what U are having done 👍👍👍👍👍
— Suzanne jane Parker (Sue. mom, Angel.)
T403295
Review left 1 month ago
This review complies with Google's policies.
Review from Google
Michelle on reception was very helpful and friendly, my dentist was also very informative and pleasant helpful in discussing dental options
— Hazel Capewell
T403296
Review left 1 month ago
This review complies with Google's policies.
Emergency appointment
I was pleasantly surprised to get an emergency appointment the same day.
— Anonymous
Verified review (2413121)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
Was this treatment paid for privately, or on the NHS?
NHS
