Working Feedback

West Heath Dental Surgery

225 Longbridge Lane, West Heath, Birmingham, B31 4RE

Excellent rating from 1385 reviews

5 out of 5 stars

+ 441 reviews from Google 1826 total reviews

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Latest Reviews by Working Feedback

Prompt, on time

4 out of 5 stars
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Prompt service, appointment on time and good explanation.

— Paul B

Verified review (1438371) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Thank you for your review of our practice. It's great to see you're pleased with our service. We look forward to seeing you at your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 4 out of 5 stars

Very pleasant staff

4 out of 5 stars
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Very pleasant staff including admin. Medical staff are efficient and friendly makes patients feel at ease .

— Allan E

Verified review (1436983) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Hello, thank you for taking the time to write a review. It's great to see that you enjoyed our service. We look forward to seeing you during your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 4 out of 5 stars

Dentist was brilliant

5 out of 5 stars
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The dentist was brilliant and so was my experience there.

— Dean W

Verified review (1435605) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Thank you for leaving a review. We're pleased you rated our service so highly. We will look forward to seeing you at your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Eunice McCall

T44626 Review left 6 years ago
This review complies with Google's policies.

Nice staff

4 out of 5 stars
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Ok dentist, nice staff but never run on time.

— Anonymous

Verified review (1434264) Review left 6 years ago
This review was collected via online systems.

Reply from West Heath Dental Surgery

Thank you kindly for leaving us some feedback. We look forward to seeing you at your next appointment.
How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Neither likely nor unlikely
How satisfied are you with the appointment waiting time? 2 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately? no

Pleasant staff

5 out of 5 stars
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Pleasant staff and friendly atmosphere.

— Paul J

Verified review (1433836) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Thank you for taking the time to leave us some feedback on our performance, we are pleased to see that you enjoyed the service and look forward to seeing you at your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

West Heath Midlands Smile Centre

5 out of 5 stars
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Very satisfied with friendly service.

— Dennis L

Verified review (1433508) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Thank you kindly for leaving us some feedback. We look forward to seeing you at your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Review from Google

5 out of 5 stars
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So friendly and efficient lovely team ❤️

— Sarah Jane

T44627 Review left 6 years ago
This review complies with Google's policies.

Review from Google

4 out of 5 stars
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This person left a star rating but no comment.

— Z baz

T44628 Review left 6 years ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Dr Khan is excellent. He goes above and beyond what is strictly necessary. Highly recommended!

— Gustav Meyrink

T44629 Review left 6 years ago
This review complies with Google's policies.

Treated me with respect

5 out of 5 stars
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I found everyone polite, listened to my questions and gave answers that were useful, treated me with respect and all with a smile.

— Anonymous

Verified review (1429588) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Thank you for your review of our practice. It's great to see you're pleased with our service. We look forward to seeing you at your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

West Heath Midlands Smile Centre

5 out of 5 stars
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Friendly service and knowledgeable.

— Pauline A

Verified review (1429442) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Hello, thank you for taking the time to write a review. It's great to see that you enjoyed our service. We look forward to seeing you during your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Took time to explain the treatment

5 out of 5 stars
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Very professional dentist who took time to explain the treatment plan.

— Anonymous

Verified review (1427555) Review left 6 years ago
This review was collected via SMS feedback service.

Reply from West Heath Dental Surgery

Thank you for leaving a review. We're pleased you rated our service so highly. We will look forward to seeing you at your next appointment.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Crown procedure fully explained

4 out of 5 stars
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Polite greeting at reception and from dentist. Crown procedure fully explained and carried out efficiently. Very happy with how I was dealt with.

— Tim H

Verified review (1424989) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 4 out of 5 stars

Quick and fast service

5 out of 5 stars
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Very welcoming receptionist. Quick and fast service. Dentist very friendly. Good experience all around being as I am a very nervous patient.

— Karen B

Verified review (1423551) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

West Heath Midlands Smile Centre

5 out of 5 stars
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Always welcoming and friendly.

— Neal B

Verified review (1422104) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Always so kind

5 out of 5 stars
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Ali, and his lovely nurse Emma are always so kind.

— Carole H

Verified review (1421702) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Very good dentist

5 out of 5 stars
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Very good dentist and very accommodating with finding times of appointments to suit my life.

— Matteo R

Verified review (1419811) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Polite and helpful

5 out of 5 stars
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Team at West Heath are always polite and helpful and put you at ease.

— Teresa W

Verified review (1419047) Review left 6 years ago
This review was collected via SMS feedback service.
On a scale of 1 (poor) to 5 (excellent), how would you rate West Heath Midlands Smile Centre overall? 5 out of 5 stars

Recent Appointment

2 out of 5 stars
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I phoned the dentist as a bit of filling had fallen out the day before.
My own dentist is on holiday and I did ask if another dentist could look at it for advice.
He was lovely but spent about 5 mins looking at it and then said that my own dentist would deal with it as there was no pain which i already knew.
I think then that they all work on a commission and dont poach each others work
I didnt expect to pay the whole £22 for this appointment

— Pauline A

Verified review (1419017) Review left 6 years ago
This review was collected via online systems.
How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately? yes