Working Feedback

Northgate Dental Practice

5 Northgate, Cleckheaton, W Yorkshire, BD19 3HH

Excellent rating from 1914 reviews

5 out of 5 stars

+ 386 reviews from Google 2300 total reviews

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Latest Reviews by Working Feedback

Fantastic

5 out of 5 stars
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Mano was fantastic again

— Anonymous

Verified review (2411055) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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Very polite and knowledgeable staff. Clean and friendly place. A good checkup completed and very happy patient.

— Jason Alexander

T401612 Review left 1 month ago
This review complies with Google's policies.

Lovely, friendly staff.

5 out of 5 stars
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Excellent service as always. Wasn't waiting long. Put at ease, lovely, friendly staff. Thank you

— Anonymous

Verified review (2410370) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Robert Clayton

T401404 Review left 1 month ago
This review complies with Google's policies.

Reply from Northgate Dental Practice

Thank you Robert Clayton for the brilliant 5-star review! We’re so pleased you’re happy with the care you received at Northgate Dental Practice - Cleckheaton.

Efficient and friendly

5 out of 5 stars
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The practice is well efficient and friendly staff and polite

— Graham R

Verified review (2409741) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Good service

4 out of 5 stars
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Good service, very professional

— Anonymous

Verified review (2409728) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Great

5 out of 5 stars
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Great service, pleasant people.

— Pamela C

Verified review (2409146) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

My recent appointment

5 out of 5 stars
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Bang on time.

— Anonymous

Verified review (2408973) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Brilliant

5 out of 5 stars
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The appointment was on time, the receptionist was very friendly and helpful. The dental staff were brilliant, also very nice, helpful and professional.

— Sally S

Verified review (2408296) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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I saw dentist, Z Riaz today, she is an absolutely amazing Dentist. My children and I have seen her several times before and she is excellent, kind and friendly. Very lucky to have her as our dentist. Thank you

— Anne Taylor

T400291 Review left 1 month ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Best dentist we have seen in a long time, very thorough and pleasent.

— Charlie Beast

T399785 Review left 1 month ago
This review complies with Google's policies.

Appointment

2 out of 5 stars
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Poor service and attitude, claimed a procedure under NHS would have to wait 4 years but can do it straight away if we pay private, profiteering at its best.

— Evie E

Verified review (2406458) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very poor
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Good

4 out of 5 stars
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Everything was good

— Anonymous

Verified review (2406441) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

The dentist was excellent

5 out of 5 stars
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Just like to say the dentist was excellent and very thorough, she gave me very good advice on all aspects of my teeth and oral hygiene. The dental nurse was also very polite and efficient.

— David W

Verified review (2406395) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

All was good

5 out of 5 stars
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I was on time for my appointment and equally the dentist was on time to see me
All was good

— Anonymous

Verified review (2405757) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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The Asian Guy in reception was absolutely outstanding, very polite and well organized.
He was busy with 4 customers when I came out but not flustered and the same degree of enthusiasm for the role.
This is Groundbreaking for Northgate as in the past people were met by somewhat miserable mature ladies who put up major barriers and caused confrontation where ever they could.
The dentist was just OK, nothing special.
THE 5 STARS IS FOR RECEPTION GUY
TOP PERFORMER MATE WELL DONE!

— Phil Bignell

T398514 Review left 1 month ago
This review complies with Google's policies.

Appointment

4 out of 5 stars
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Tedious when details are provided the previous day and expected again at the appointment time.

— Richard M

Verified review (2405136) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 2 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? Private

Treated kindly & with respect

5 out of 5 stars
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I've always been treated kindly & with respect by your lovely staff. I realise we have to 'move with the times' and automate signing in & keep you informed about medications. Not a problem for me. But some elderly people will definitely struggle. The staff, I noticed, were helping people with this. Sorry to be a grump, but I feel the friendly atmosphere is slowly diminishing.

— Catherine H

Verified review (2404304) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Appointment

5 out of 5 stars
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I was very disappointed in the new method of checking in using an iPad.

— Jane T

Verified review (2404228) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? N/A

Good service

5 out of 5 stars
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Good service as usual with Mishaal Mirza, very helpful she is, I hope she sees this review too.
Tell Malyka thanks for getting rid of me sooner

— Amaad R

Verified review (2402218) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? Private