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Broadlands Dental Surgery

Unit 1 District Centre, Broadlands, Gentle Way, Bridgend, CF31 5EJ

Excellent rating from 428 reviews

5 out of 5 stars

+ 248 reviews from Google 676 total reviews

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Latest Reviews by Working Feedback

They genuinely care

5 out of 5 stars
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I can't praise BDS more, they genuinely care about your holistic mouth health. Recently they seem to have invested in improved tech solutions as well which makes my journey as a customer even easier than it was before

— Mark W

Verified review (2224521) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent

5 out of 5 stars
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Excellent dental surgery.

— Lesley D

Verified review (2221957) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very attentive

5 out of 5 stars
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Was treated by Elinor and can’t praise enough, very attentive and always asking if okay/in any pain. Couldn’t recommend highly enough.

— Gerwyn T

Verified review (2221515) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent service

5 out of 5 stars
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The service was excellent and on time

— Anonymous

Verified review (2220020) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Appointment

5 out of 5 stars
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We were a little stressed trying to fill in forms on the internet as it wouldn't accept husband and wife on the same email address and iPhone. The password went into my key chain but wasn't recognised. Broadlands staff solved it when we arrived. I used 2 different iPads to enter the details in the surgery. My yes answer to we will keep the appointment was not delivered either; it was rejected on the internet so I emailed, tried to phone and left a message as no-one was available to answer, concerned as not answering could incur cancellation and no refund of pre payment for the appointment. The staff took control and we were ok. But communicating on technology caused stress before arriving.

— Anonymous

Verified review (2217287) Review left 1 year ago
This review was collected via email feedback service.

Reply from Broadlands Dental Surgery

Thank you for your feedback. The system is still quite new to us and can confuse us quite a bit too 🤣. Glad it was sorted at reception. Anyone who struggles with the online forms are welcome to complete the forms in the practice or just verbally in the appointment but thank you for trying 😊
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Appointment

5 out of 5 stars
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Was in a lot of pain when I phoned and had an appointment that morning.

— Anonymous

Verified review (2217206) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Brilliant Hygienist

5 out of 5 stars
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Hygienist was brilliant, informative and painless ... What more could you ask for? 5 stars.

— Barry W

Verified review (2216918) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars

Extremely friendly staff

5 out of 5 stars
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As always, extremely friendly staff making a dental visit as pleasant as possible.

— Peter S

Verified review (2216505) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Put you at your ease

5 out of 5 stars
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Friendly and engaging staff. Put you at your ease every time.

— Matthew D

Verified review (2216414) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

A gentle dentist

5 out of 5 stars
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All the staff are friendly, Anna is a very competent and gentle dentist

— Anonymous

Verified review (2215067) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great dentist

5 out of 5 stars
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Great dentist, great patience with my appointment

— Anonymous

Verified review (2215001) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Caring, efficient

5 out of 5 stars
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An excellent dental practice. The dentist was caring, efficient and effective

— Anonymous

Verified review (2214874) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Made me feel at ease

5 out of 5 stars
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As a very nervous patient I found my first visit reassuring. Hannah made me feel at ease.

— Marilyn D

Verified review (2214444) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Welcoming and kind

5 out of 5 stars
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Very welcoming and kind practice. Look forward to continuing my treatment with Broadlands.

— Joseph A

Verified review (2213640) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

A relaxed environment

5 out of 5 stars
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Always helpful and friendly and a relaxed environment. Very good.

— Gareth C

Verified review (2212474) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent treatment

5 out of 5 stars
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No problems getting an appointment. Excellent treatment. Work will be completed at next appointment

— Anonymous

Verified review (2211993) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

First class service

5 out of 5 stars
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First class service from a professional team.

— Alan B

Verified review (2211590) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Amazing, so caring

5 out of 5 stars
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Fiona is amazing, so caring and understanding. I am extremely pleased with the recent dental treatment I've had. I felt in safe hands with her and her dental nurse. Thank you both

— Anonymous

Verified review (2210181) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

4 out of 5 stars
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Efficient service, welcoming staff and clear explanation by dentist (Ellie).

— Mark Davies

T275188 Review left 1 year ago
This review complies with Google's policies.

Reply from Broadlands Dental Surgery

Thank you Mark 😊

Broadlands Dental Surgery

5 out of 5 stars
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As I have had problems with my gums since a teenager it was lovely that Elen had the interest to listen to my history. I know my teeth and gums can be difficult to clean but they feel great.
Thank you

— Ann T

Verified review (2209258) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Broadlands Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient