I was kept waiting for 50 minutes after my appointment time and then there was absolutely no acknowledgment that they were running late, apologies for keeping me waiting etc. Had I been that late I would have been turned away. I appreciate sometimes things take longer than anticipated but the lack of apology was disappointing. As such then, the dentist was evidently running behind and I felt very rushed with my appointment (I had come for treatment). I did also inform the dentist I was feeling nervous and unfortunately all of this did not help already high anxiety levels.
— Anonymous
Verified review (2222775)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Opal Dental Clinic
We are sorry you felt your appointment was rushed and you felt anxious. I will make a note on your file for future appointments and give you a call before hand if we feel you could be waiting beyond your appointment time.
Unfortunately we have no control over how the day would pan out, Mondays are the worse day for emergencies and we do our best to avoid this situation and not keep patients waiting. I did explain the circumstances and ask if you would prefer to rebook. Again, apologies .
Overall, how was your experience of Opal Dental Clinic?
Opal Dental Clinic
Ability to put patients at ease
— Anonymous
Verified review (2229377)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Efficient and welcoming
Very efficient and welcoming. Positive vibes.
— Anonymous
Verified review (2229179)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Review from Google
Rachel Currie has been looking after my dental needs for a long time, she is very good and I highly recommend her.
— Steven Tyrer
T284803
Review left 1 year ago
This review complies with Google's policies.
Review from Google
This person left a star rating but no comment.
— Tim Boorman
T284804
Review left 1 year ago
This review complies with Google's policies.
Comfortable experience
Always a comfortable experience with Rachel
— Jacqueline M
Verified review (2226601)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Happy with the service
Very happy with the service at this dental clinic
— Anonymous
Verified review (2226316)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Happy with the treatment
Little or no wait, pleasant surroundings, polite and friendly staff. Happy with the treatment and advice.
— Marcia L
Verified review (2225557)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Excellent
Excellent and friendly service. As always.
— Bill L
Verified review (2224174)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Review from Google
What a great practice. Very informative staff great and most importantly a great dentist had an extraction and healed perfectly with minimal pain. Thank you Nicky
— nicola flower
T283352
Review left 1 year ago
This review complies with Google's policies.
Friendly and welcoming
Very clean practice and staff are very friendly and welcoming.
— Anonymous
Verified review (2223300)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Review from Google
Calmed my nerves and explained in full depth what was being done lovely dentist and staff
— Carla Young
T282371
Review left 1 year ago
This review complies with Google's policies.
Really pleased
Did an excellent job filling my back teeth. Really pleased
— David P
Verified review (2222250)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
I am very grateful
I am a client of Opal and rang this morning with a concern and a request to see if Dr Jafer could possibly see me on short notice as I’m due to go on holiday in 2 days time.
An hour later I was in the chair being examined by Dr Salman as Dr Jafer was off.
With a careful and thorough examination the culprit of my discomfort was unearthed and a course of antibiotics was prescribed.
Dr Salman went into extensive detail and nothing was rushed just a solid and professional service. It has saved me from untold misery during my upcoming holiday and I am very grateful to all concerned.
Would highly recommend Opal Dental clinic.
— Anonymous
Verified review (2220770)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Review from Google
Staff are so friendly, the dental practice is spotless always welcoming
— Theresa Commander
T281168
Review left 1 year ago
This review complies with Google's policies.
Great service
Great service as always
— Anonymous
Verified review (2220513)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
A thorough dental check up
I found all the staff we had contact with to be helpful, pleasant and knowledgeable. Received a thorough dental check up followed by helpful advice to give thought and consideration to for the future.
— Anonymous
Verified review (2217429)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Was this service paid for privately, or on the NHS?
NHS
Extraction
I had an extraction of a very stubborn tooth and the dentist was very patient and informative
— Anonymous
Verified review (2217169)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Opal Dental Clinic?
Review from Google
Very happy with the service and treatment. As a nervous patient, I felt truly cared for.
— sue
T278884
Review left 1 year ago
This review complies with Google's policies.
I am treated with respect
As I expect with every appointment, I am treated with respect and professionalism at the same time as being friendly so as to put me at ease.
— Jean M
Verified review (2215879)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Opal Dental Clinic?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
