Verified review (2292781)
Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
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No
Carterton Dental
Very pleasant and professional dentist. Well done
— Helen B
Verified review (2291362)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Brilliant from start to finish. Dr Rahman made me feel comfortable throughout the appointment. Definitely recommend. Thank you
— Jasmina Begum
T324923
Review left 8 months ago
This review complies with Google's policies.
My experience
My children were in the chair for about one minute each. I was in chair for a bit longer. No routine checks were done, eg gums checked, tongue, the bite.
It felt like a quick ‘in and out’ to get the consultation fee from NHS.
Last dentist we saw was so thorough. We were so impressed. Left a wonderful Google review.
I don’t want to do a Google review this time, as it wouldn’t be very positive.
I don’t feel like there was any advice for children. No protection put on my daughter’s teeth. My son asked about his wisdom teeth. They weren’t even looked at.
Just feels like a quick and easy way to get money from NHS. So disappointed.
On a good note, the staff were lovely. Very friendly and these were the first there who seemed to enjoy their job. They are an asset. But the check up received in chair was only what let it down - a lot.
Happy to be contacted. In fact, I hope you do.
— Katherine B
Verified review (2290731)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Very good
Very good dentist and good advice given
— Anonymous
Verified review (2290397)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
Excellent, friendly service
— Neil S
Verified review (2289971)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Made me feel comfortable
On time, very polite and gentle when looking at my teeth. Made me feel comfortable.
— Anonymous
Verified review (2289708)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Perfect
Everything was perfect
— Richard C
Verified review (2288838)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Absolutely excellent Anna is so thorough and painless. Very happy
— Maggie Jones
T323248
Review left 9 months ago
This review complies with Google's policies.
Review from Google
Brilliant dentist, explained exactly what treatment I needed and suggested a follow up
— Susan Hedges
T322417
Review left 9 months ago
This review complies with Google's policies.
The whole experience was painless
I was very pleased with my treatment and have to say the whole experience was painless. Thank you.
— Patrica G
Verified review (2287821)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Wonderful service at Caterton Clinic and the dentist was nice in dealing with me. I thank everyone for the wonderful treatment.
— Saja Alkasem
T320844
Review left 9 months ago
This review complies with Google's policies.
Dentist was amazing
Came in with loose wisdom tooth, dentist was amazing, had a look, took it out there and then. Very nervous patient and the dentist and dental nurse were amazing, keeping me calm. 10 out of 10 service.
— Diana F
Verified review (2285766)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
EDIT: It has now been 6 months since our first visit and everything went smoothly, had very regular and multiple reminders of appointments (including myself now) on the run up to the day, Sanaz and the dental nurse who assisted were both professional and friendly. Cannot fault this visit.
Really easy to register my children and put myself onto the NHS waiting list. Dentist Sanaz was kind, patient and friendly towards the children and explained things clearly. Reception staff friendly and helpful when you speak to them, however the overall communication from the clerical side could be better. I was told I’d be paying reduced cost for myself on the Roderick scheme but that was no longer available and was not explained to me before attending my appointment, the dentist told me as they were about to examine me! I also did not get confirmation or reminder notifications for my appointment but I did for my children’s. I emailed the practice to change my appointment 2 weeks in advance and had no reply, not even to a second one I sent chasing my initial enquiry. I had to go into the practice in person where I was told my emails had been received but was best to ring in future! Hence my 4 star review.
— P M
T320845
Review left 9 months ago
This review complies with Google's policies.
Brilliant, really gentle
The new dentist was brilliant, really gentle and kind.
— Jennifer D
Verified review (2285221)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Put at ease
I was nervous but was put at ease that there would be no pain, so thank you
— Guy L
Verified review (2284789)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Carterton Dental
I was happy with the service I received
— Anonymous
Verified review (2284011)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Review from Google
Had back tooth removed, best dentist i have had, didn'tfeel a thing.
— David Smith
T320062
Review left 9 months ago
This review complies with Google's policies.
Review from Google
I have a new dentist Ali Ghobadi. He has a wonderful sensitive way with his patients. Gentle hands and most courteous. His staff to we’re welcoming and friendly.
— Jennifer Newman
T320063
Review left 9 months ago
This review complies with Google's policies.
Review from Google
Really good service, dentist was great
— Shirley Steele
T316748
Review left 9 months ago
This review complies with Google's policies.