Excellent as always clear concise explanation of treatment with a friendly and calm delivery .
— roger holman
T331541
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Roger for your 5* review.
Caterham Dental Care
I was happy as usual to visit the surgery today. I found the staff pleasant and efficient. Thank you
— Pamela H
Verified review (2303572)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Pamela for your lovely review. We look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— MICHAEL LEE
T331363
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Michael for your 5* review.
Hygienist
Hygienist did everything to relax me. Further, she gave me valid tips on how to improve my teeth cleaning.
— Denis M
Verified review (2303489)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Denis for your great feedback! We're so pleased to hear that our hygienist helped you feel relaxed and provided helpful tips to improve your oral care. Supporting our patients with both comfort and education is very important to us. We really appreciate you taking the time to share your experience!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
A small filling
I was booked in at short notice and seen early. Only a small filling but Michelle was so kind and efficient.
— Hazel B
Verified review (2303317)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your lovely review Hazel! We're so pleased we could accommodate you at short notice and that you were seen promptly. It's great to hear Michelle made you feel comfortable and that everything went smoothly. We’ll be sure to pass on your kind words to her!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Excellent care
I went in today for a clean and polish and received excellent care from everyone working there. Everyone there was polite, kind and attentive and I couldn’t ask for more
— Anonymous
Verified review (2303279)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much for your kind words! We're thrilled to hear you had a great experience during your Hygienist visit. It's wonderful to know that our team made you feel well cared for and welcome. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Professional
— Elizabeth W
Verified review (2302924)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much, Elizabeth, for your 5* review! We’re delighted to hear that you found our team professional. Your feedback means a great deal to us, and we truly appreciate your support.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Kind, friendly
Kind, friendly, professional staff.
— Irene N
Verified review (2302507)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your lovely feedback Irene! We're so pleased to hear you found our team kind, friendly, and professional. We truly appreciate your support and look forward to seeing you again!
Overall, how was your experience of Caterham Dental Care?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
My treatment was second to none
As always the staff were cheerful and engaged one in polite conversation, the waiting area was comfortable and very clean and my treatment was second to none. My dentist was engaging, polite and included me in her plan regarding the future treatment of my teeth. Upon getting home, the treatment discussed was on my computer via e-mail, including the cost, what more could anyone want.
— Brian L
Verified review (2302350)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much for your kind words Brian! We’re thrilled to hear that you had such a positive experience with us. Our team always strives to provide the best care, and it’s wonderful to know that both the treatment and the service lived up to your expectations. We’re glad you found the waiting area comfortable and appreciated the detailed follow up email. Your feedback means a lot to us, and we look forward to continuing to care for your dental health!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Review from Google
Always good dental treatment with no fuss. Very good hygienist
— Kevin Sawyer
T330579
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Kevin for such lovely feedback. We will be sure to pass this on to the Hygienist. We look forward to seeing you again.
My experience
I couldn’t have wished for better treatment.
— Sally H
Verified review (2301926)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much Sally for taking the time to leave us such lovely feedback. We are very happy that you are pleased with your treatment.
We look forward to seeing you again.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Superb dental practice
Absolutely superb dental practice.
Have been with them many years now and although I’m a slightly anxious patient they are so nice & understanding.
— Karen R
Verified review (2301510)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much Karen for your kind words and for trusting us over the years! We understand how dental visits can feel if you’re anxious, and we’re really glad our team has been able to support you with care and understanding. We’re here for you whenever you need us!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Check up
Friendly and efficient check up today
— Anonymous
Verified review (2301414)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback. We’re pleased to hear your check-up was both friendly and efficient. We look forward to seeing you again.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Very professional
Tooth extraction and impressions taken. All work done so gently and with a full explanation of what was happening. Very professional at all times.
— Debbie C
Verified review (2301249)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thanks so much for your feedback Debbie! We’re glad we could make your treatment as gentle and clear as possible. It’s important to us that you feel comfortable and well informed. Really appreciate you sharing your experience!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Review from Google
Had hygienist session this morning at Caterham Dental Care with Nicola Francis. She was exceptionally gentle and thorough. Professionals at this practice are extremely competent with great manners. Highly recommended.
— Eric S
T329799
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thanks so much Eric for the lovely review! We're really glad to hear you had such a great experience with Dr. Shilane Patel and the team. We always try to make sure our patients feel well looked after, so it means a lot to know you felt that way. We appreciate your kind words and look forward to seeing you again!
Caterham Dental Care
I’m very happy with my treatment
— Anonymous
Verified review (2300932)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for taking the time to leave us 5* review. We are so pleased that you are happy with your treatment. We look forward to seeing you again.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Seen punctually
Excellent service. Seen punctually, dentist was aware of my history, diagnosed the problem quickly and treated it. Really good service
— Anonymous
Verified review (2300912)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback, we’re really glad to hear you were seen on time and felt well looked after throughout your visit. It’s great to know the dentist was able to quickly identify and treat the issue.
Thanks again for your review, we hope to see you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
I needed treatment at short notice and I am a nervous dental patient because of a bad experience at a different surgery. The treatment I received from Dr Nayanthara Perera and her colleague was exemplary. The problem was diagnosed and dealt with in the same appointment, with different options clearly described to me so that I could choose one.
— Mark Coyle
T329538
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thanks so much for your lovely feedback. We're really glad we could see you quickly and help make things feel more comfortable.
Dr Perera and her nurse will be so pleased to hear your kind words. It’s great to know you felt informed and involved in choosing the right treatment on the day.
We’re here whenever you need us!
Exemplary treatment
I was seen at short notice and I am a nervous dental patient because of a bad experience at a different surgery. The treatment I received at Caterham was exemplary.
— Mark C
Verified review (2300405)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Mark for your kind words. We're so pleased we could see you at short notice and help make your experience a positive one, especially knowing you’ve had a difficult time in the past.
It means a lot to hear that you felt well looked after, and we’re really glad the treatment met your expectations.
Looking forward to seeing you again when you need us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Always Excellent
Very calm and welcoming place, all the staff are very nice. Reception, assistants, dentists and hygienists.
Worlds better than past ones I used. They gave me tips for during the appointment, so I can now sit calmly and after how to maintain, what to look out for and improve.
A great place to have in walking distance and another asset to living in Caterham
— Rob F
Verified review (2300236)
Review left 8 months ago
This review was collected via online systems.
Reply from Caterham Dental Care
Thanks so much for the great review Rob! We're really glad to hear you felt calm and well looked after during your visit. It's great to know the tips we gave were helpful too!
Just to let you know, we now have a payment link available that works with Apple Pay, so it’ll be easier to pay deposits next time. Look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
N/A
