Verified review (2299979)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Debbie for your 5* review.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Caterham Dental Care
I was happy with the treatment received
— John T
Verified review (2298987)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you John for your 5* review! We’re glad to hear you’re happy with the treatment you received.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
NHS
Hygienist appointment
I managed to get a parking place without difficulty. My hygienist appointment was very satisfactory
— Anonymous
Verified review (2298552)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thanks for your feedback! We’re glad to hear parking was easy and that you had a satisfactory appointment with your hygienist. We look forward to seeing you next time.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very friendly
Very friendly at putting me at ease
— Andrew C
Verified review (2298480)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Andrew for your kind words! We’re so happy to hear that you felt comfortable and at ease with our team. We look forward to welcoming you back soon!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Hygienist
Excellent visit to the hygienist.
— Paul J
Verified review (2297982)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback! We’re glad to hear you had an excellent visit to the hygienist. Looking forward to seeing you again!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The best dentist I’ve ever been to
Michelle and her dental nurse both put me at ease. Michelle is the best dentist I’ve ever been to. Never hurt me during the procedure which included a wisdom tooth extraction. Very happy
— Alison D
Verified review (2297901)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much for your lovely words! We’re so happy to hear that Michelle and her dental nurse made you feel comfortable and cared for throughout your treatment. We know wisdom tooth extractions can be daunting, so it means a lot to hear you had a gentle and positive experience. We truly appreciate your trust and kind feedback and can’t wait to see you again!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Excellent experience
— Sally O
Verified review (2297725)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thanks so much Sally for your feedback! We’re glad you had an excellent experience and hope to see you again soon!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
My experience
Hygienist visit
— Ameet P
Verified review (2297606)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Ameet for your 5* review!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Everyone at the practice is great to deal with. Most recently I rang with very bad tooth ache and the team managed to get me in the same day and the treatment and care was brilliant. Thank you from a longstanding client.
— Gemma Mouton
T328176
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much, Gemma, for your kind words and for being a longstanding patient! We’re really glad we could help you quickly when you were in pain. The team will be thrilled to hear your feedback. Take care, and we look forward to seeing you again!
Very good service
I had a very good service yesterday. I waited just a few minutes before I was seen.
— Linda W
Verified review (2297517)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thanks for your feedback Linda! We’re glad you had a good experience and didn’t have to wait long. Looking forward to seeing you again!
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— donna hedley
T327975
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Donna for leaving us a 5* review.
Treatment carried out quickly
Appointment arranged at short notice. Treatment carried out quickly and to my full satisfaction. Thank you.
— Anonymous
Verified review (2297094)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your 5* review! We’re glad we could accommodate you at short notice and that you were happy with the treatment. Always here when you need us!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Wow- having not been to the hygienist for several years due to horrendous experience with the previous hygienist- i can honestly say that Kylie was amazing! No pain and no local anaesthetic needed. Thanks so much Kylie-see you in 4 months.
— sue gray
T326872
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much for sharing your experience Sue! We're really glad to hear that Kylie made you feel comfortable and changed your perception of hygiene visits. She’ll be so pleased to know her care made such a difference. We look forward to seeing you again in 4 months.
Review from Google
Always a superb service, absolute experts in their field and great at always providing a smiley and friendly service. Lovely to see they are reinvesting, for example the new hard surfaced car park to the rear of the practice.
— ja C
T326873
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much for your kind words. We're really pleased to hear you’re happy with the service and the team. It's also great to know the improvements like the new car park haven’t gone unnoticed! We truly appreciate your support and look forward to seeing you again soon.
Caterham Dental Care
Excellent experience. The hygienist saw me promptly, thoroughly examined and cleaned my teeth. She took time to explain to me exactly how to use my toothbrush properly, and the importance of flossing, using a dental pick etc and recommended a toothpaste to help with sensitivity. My appointment with the dentist followed immediately after, and again gave me a thorough examination, and fortunately I didn't need any further treatment this time.
— Anonymous
Verified review (2294084)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thanks so much for your lovely review! We're really glad to hear you had such a smooth and helpful visit. It’s great that the hygienist could give you some useful tips and that everything checked out well with the dentist too. We’re always here to help keep your smile healthy and happy. See you next time!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Amazing experience
Amazing dental experience as always, thanks to everyone at CDC
— Georgy H
Verified review (2293959)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much Georgy for your kind words! We're delighted to hear that you had another amazing experience with us. Your continued trust and support mean a lot to the whole team at CDC. We look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Thorough, friendly and approachable service received from both dentist and hygienist along with helpful advice as to how to keep teeth and gums healthy.
— Sally Marvin
T326527
Review left 8 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Sally for your wonderful feedback! We're so pleased to hear that you felt well cared for by both our dentist and hygienist. We truly appreciate your support and look forward to seeing you again!
Very good
Very good in every way.
— Anonymous
Verified review (2293589)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much for your kind words! We look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great
Great service
— Padraig W
Verified review (2292604)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Padraig for your 5* review. We really appreciate your feedback. Look forward to seeing you again.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
My experience
Dentist had quite a strong accent, which is fine but extremely difficult for patients hard of hearing.
— Anonymous
Verified review (2291279)
Review left 8 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for taking the time to provide us with your feedback.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
