Excellent service, professional yet friendly. Can’t fault it.
— Richard Wright
T324252
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thanks so much Richard for your lovely review! We're really glad to hear you had another great experience with us. It’s great that you noticed our new team member in training too, we’re proud of the team and always aiming to keep things running smoothly. We really appreciate your support.
Very good treatment
Good advice and very good treatment.
— Jennifer S
Verified review (2290180)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Jennifer for your 5* review! We're glad to hear you were happy with the advice and treatment you received. We really appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
I am not keen on visiting the dentist but Izzy & her nurse were excellent.
Izzy explained what she was going to do checked I was ok during the work & reassured me.
Thank you
— Claire D
Verified review (2290067)
Review left 9 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Lovely place
Lovely place with lovely, friendly staff.
— Anonymous
Verified review (2290060)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your kind words. We're so happy to hear you find our team and practice welcoming. It really means a lot to us. We look forward to seeing you again!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
NHS
Always friendly
The staff are always friendly and put you at ease.
— Patricia C
Verified review (2289440)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Patricia for your lovely feedback. We're so pleased to hear that our team helps you feel at ease. We look forward to seeing you next time.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Made me feel at ease
Very happy with my appointment today, saw a dentist I had not met before and she made me feel at ease and like she cared about how you were looking after your teeth and just generally made the experience a pleasant one
— Catherine W
Verified review (2289432)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much Catherine for your kind words. We're really glad to hear that your appointment went well and that you felt at ease with your new dentist. It's important to us that every patient feels genuinely cared for, so it's lovely to know you had such a positive experience. We look forward to seeing you again soon!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
The dentist is very kind and highly professional. I felt well taken care of during my visit.
— Omar Ballar
T323420
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Omar for your 5* review. We're so glad to hear you felt well taken care of during your visit. It's great to know that you had a positive experience. Looking forward to seeing you again!
Review from Google
If you are looking for a dentist . These guys are the ones. I came to the practice with badly looked after teeth. After 10 years of pain and bad teeth I contacted these guys . Came to Shilane and the team and within a year they have got my teeth and gums back to health . Along with some cosmetic works . I now have a smile to be proud of . I would like to thank all the team . The service is second to none. . So professional ,great workman ship , and not to forget the great after care . I now have a practice for life. Thank you all 👍🏻
— Alan Wickes (Tailor made installs)
T323144
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much for your wonderful review, Alan! We’re delighted to hear that you’re so happy with the progress made and that your smile is now something you’re proud of. Shilane and the team will be so grateful for your lovely feedback. We look forward to continuing to care for you and ensuring your smile stays in top condition for years to come. Thank you again for choosing us as your practice for life!
A crown
Started my treatment today with Issy for a crown. Turned out to be more involved than first thought but the team pressed on to complete the initial stage of the job despite overrunning my time slot. Was kept updated during the course of the work and I didn't feel any discomfort. Thank you!
— Lee P
Verified review (2287773)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much for sharing your experience Lee! We're glad to hear that Issy and the team kept you comfortable and informed throughout your treatment. We always aim to deliver the best care, even when things take a little longer than expected. We appreciate your patience and understanding, looking forward to seeing you at your next appointment!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
An overall excellent dental practice
— Anonymous
Verified review (2287417)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for leaving us a 5* review. We really appreciate your feedback. Look forward to seeing you at your next appointment.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
So friendly and professional
I had appointments this morning with my hygienist and dentist.
They are both so friendly and professional as are their nurses.
I would readily recommend your practice.
— Anonymous
Verified review (2286139)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your lovely review. We’re so happy to hear you had a great experience with both your hygienist and dentist, as well as the nurses. We will be sure to pass this on to them. Thanks for recommending us. Looking forward to seeing you again soon!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A broken tooth
Excellent service as my appointment was only booked the same day for a broken tooth. Advice was given on what follow up treatment was required.
— Anonymous
Verified review (2286119)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thanks so much for your review! We're really glad we could help with your broken tooth and get you in so quickly. We always aim to provide clear advice and ensure you're comfortable with the next steps. If you need anything else, we’re here for you!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Review from Google
Friendly, punctual, professional, used this practice for years very happily
— Jane Collier
T321637
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thanks so much Jane for your lovely review! We’re so happy to hear you’ve had such a positive experience with us over the years. It’s always a pleasure seeing you we look forward to seeing you again soon.
Review from Google
Thank you for your work, integrity and careful care. The arrangements are well-organized. I am very satisfied.
— Kamfai Lau
T320894
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much for your kind words Kamfai. We really appreciate your trust in us. It’s great to hear that you’re happy with the care. We’ll always do our best to make sure you feel looked after. Thanks again for sharing your feedback.
Review from Google
I’ve used multiple private dentists across London and South East. These are the best in the business. The hygienists do the best clean without discomfort, and Dentist Shilane is a lovely chap, puts you at complete ease and focuses on preventive and restorative treatments first - which I appreciate. No hesitation in recommending them.
— T Williams
T320895
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much for the awesome review! We’re so glad to hear you had a great experience with Shilane and the team. We always aim to make sure you feel at ease and get the best care. We really appreciate your recommendation.
Review from Google
As always brilliant experience with head dentist. Can't recommend highly enough
— Nick Staunton
T320749
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Nick for such a lovely review. We will pass on your kind words to the dentist. We look forward to seeing you next time.
Review from Google
I was made comfortable with everything explained clearly
— gerry langan
T320586
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Gerry for your 5* review. We are so glad you had a positive experience. We look forward to seeing you again soon.
Review from Google
Very nice staff, friendly dentist called Michelle
— Karen Harrison
T320587
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Karen for your kind words. We’re so glad to hear you had a great experience with our team, and we’ll be sure to pass on your compliments to Michelle.
Looking forward to seeing you again soon!
Relaxed and comfortable
Excellent dental practice. I always feel relaxed and comfortable with all the various procedures I’ve had here (and with every staff member over the years). Wouldn’t say that about some dental work I’ve experienced previously elsewhere!
— Anonymous
Verified review (2284551)
Review left 9 months ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you so much for the amazing feedback! We’re so happy to hear that you’ve felt relaxed and comfortable with every procedure and throughout your visits with us. It means a lot to know we’ve created a positive experience for you.
We truly appreciate your trust and look forward to continuing to take care of you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Other
Review from Google
Kind thorough and helpful
— Rebecca Fuller
T320206
Review left 9 months ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you so much Rebecca for your 5* review. We truly appreciate your kind words and will be sure to pass them on to the team. We’re looking forward to seeing you again at your next visit!
