I struggle with severe anxiety, the whole team reception to my dentists put me at ease every time. Cannot recommend or thank the crew enough.
— Peter H
Verified review (2201274)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Peter for such a lovely review. We’re so glad that our team has been able to support you and make your visits more comfortable. We look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Absolutely amazing crew, from reception to my dentists. I struggle with anxiety very bad, am put at ease from the moment I walk in to I leave. Can't thank you all enough
— Peter Hodgson
T271597
Review left 1 year ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you for your wonderful feedback Peter and 5* review! We’re so glad to hear that our team was able to help put you at ease during your visit. We truly appreciate your kind words. We’re always here to support you, and we look forward to seeing you again soon.
Emergency treatment
Emergency treatment requested and delivered same day. Very Pleased.
— Anonymous
Verified review (2201019)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your kind words. We're glad we could provide the emergency treatment you needed on the same day. We’re pleased to hear that you had a positive experience. If you ever need further care, we’ll be happy to assist you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Helpful and friendly
Very helpful and friendly experience
— Anonymous
Verified review (2200959)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback, we are glad you had a positive experience during your visit.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent treatment
Efficient, friendly reception staff and excellent dental treatment from dentist and dental nurse.
— Anonymous
Verified review (2200877)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your kind feedback. We're glad you had a positive experience with both our team and the practice as a whole.
Overall, how was your experience of Caterham Dental Care?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Caterham Dental Care
I have always been happy with my dentist Issy.
— Anonymous
Verified review (2200809)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback. We’re pleased to hear that you had a positive experience with Issy and reception team, but we understand that long wait times can be frustrating. We strive to accommodate all our patients as efficiently as possible, and we’re continuously working to improve our scheduling. If an earlier appointment becomes available, we’ll be happy to offer it to you. Please reach out to our team, and we’ll do our best to assist you.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Excellent
Excellent service
— Hina P
Verified review (2200399)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback Hina. We are delighted to hear that our services are meeting your expectations.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
NHS
First class treatment
The treatment I received at the dentist was first class. The dentist was clear on what treatment was best for me. The only thing that I found hard to swallow was the cost of the treatment. Other than that I could not be more satisfied .
— Gilbert W
Verified review (2200131)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your feedback Gilbert, we are happy that you had a pleasant experience. We appreciate that certain treatment costs can be high, and we do offer payment plans to help spread the cost of treatment. If there’s anything you’d like to go over regarding your treatment, please be assured that we’re always here to help.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Wonderful care
I could not wish for a better dentist. Such wonderful care from everyone. Thank you.
— Rosalind P
Verified review (2199869)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your kind review Rosalind. We are delighted to meet your expectations of high quality care, and look forward to seeing you at your next visit!
Overall, how was your experience of Caterham Dental Care?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant practice
Brilliant practice from the dentists, hygienist and reception staff. Really helpful and knowledgeable, always feel very well looked after.
— Susie L
Verified review (2199268)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for sharing your experience Susie, your feedback is greatly appreciated! We are glad to hear that you feel comfortable and well informed throughout your visits.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and efficient
Very friendly and efficient service. Good advice re taking care of teeth and gums.
— Anonymous
Verified review (2199245)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your positive feedback. We’re glad to hear you felt well cared for by our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Hygienist appointment
Just had my teeth cleaned by hygienist. Nicola and her assistant made me feel so comfortable. Thorough job done. Will definitely recommend
— Anonymous
Verified review (2199031)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your lovely review. We are happy to have provided you with a positive experience and look forward to seeing you at your next visit!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good experience
Very polite, professional, good experience
— Anonymous
Verified review (2198402)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for your 5* review. We really appropriate your positive comments.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Good
— Anonymous
Verified review (2198370)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for leaving us a 5* review.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
They are the best
Excellent, I cannot recommend them highly enough. They are the best
— Lisa D
Verified review (2198190)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Lisa for leaving us such a nice review. We really appreciate your feedback. We look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The best
Simply the best, Better than all the rest.
— Anthony H
Verified review (2197935)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Anthony for such a wonderful review.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Review from Google
Whilst I normally fear the attentions of a(ny) dental hygienist, I would have to say that Kiley and her colleague are by far the best that I have encountered in my many years of being a patient. Top marks, especially, for being gentle with my sensitive teeth and for very constructive advice. A real credit to an already excellent dental practice.
Update (03/26): Have just had my ageing and worn down lower front teeth rebuilt by Shilane. I am extremely pleased with the results (I will spare you a photo) and, as ever, with the outstanding care and professionalism demonstrated.
I willingly travel from Beckenham to this practice and would not choose to go anywhere else.
— Peter Cliff
T268217
Review left 1 year ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Hi Peter.
Thank you so much for your lovely review. Kiley and Nicola are amazing and they will be delighted with your comments. We look forward to seeing you again soon.
Treated with courtesy, respect
Treated, as usual, with courtesy, respect and professionalism
— Peter L
Verified review (2197096)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you Peter for your 5* review. We really appreciate your feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Caterham Dental Care
— Anonymous
Verified review (2196781)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Caterham Dental Care
Thank you for leaving us a 5* review.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Great, friendly, informative service. Staff are helpful and gave me good advice on gum care.
— Paul Moorhouse
T267623
Review left 1 year ago
This review complies with Google's policies.
Reply from Caterham Dental Care
Thank you Paul for taking the time to leave us a review, we appreciate your feedback and look forward to seeing you at your next visit.
