Byways Dental Practice

A pleasant experience

A pleasant experience with friendly staff.

— Anonymous

Verified review (1510701) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Great service

Great service in challenging times.

— Thomas R

Verified review (1510024) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Byways Dental Practice

My experience was a positive one.

— Anonymous

Verified review (1509865) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Dental and Hygiene Appointments

Despite the current circumstances, things at Byways continue with very little change. We arrived and were seen promptly, the staff were welcoming and courteous as ever, and both dental exam and hygiene treatment were completed as thoroughly as ever.

— James A

Verified review (1509847) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Teeth scrape since Covid

A different experience but appointment very efficiently organised, all possible precautions taken, thank you.

— Hamish M

Verified review (1509824) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Dental checkup plus dental hygiene clean

No problems, apart from the unavoidable checks and procedures required for COVID-19 precautions.
Friendly and helpful staff.

— Nick

Verified review (1509815) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Everybody was cheerful and welcoming

Everybody was cheerful and welcoming and the premises clean and air. There is also ample parking in the overflow car park.

— Robert P

Verified review (1509487) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? no

Helpful and efficient

Efficient, helpful and professional.

— Anonymous

Verified review (1509439) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

I was totally put at ease

I was totally put at ease by the measures in place at the surgery to keep me safe. Clear instructions from Stephanie on reception and Amita carried out the work needed with all the appropriate PPE required to keep me and herself and staff safe.

— Anonymous

Verified review (1509364) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Recent appointment

I am very concerned that the cost of a hygienist appointment is now so high. In previous visits it was possible to have a shorter appointment for about £40 which I felt was much more affordable.

— Anonymous

Verified review (1509143) Review left 5 years ago
This review was collected via email feedback service.

Reply from Byways Dental Practice

Good Afternoon
Thank you for your feedback. Please let me start by saying sorry for not responding sooner but since we returned to the practice the whole team has been working hard to reopen. When we were given the great news that we could return to the practice we needed to make sure we mobilised in the safest way possible. This has meant that changes needed to be made to the day to day running of the practice. One area that we had to address was the length of our appointments as the government gave some very important and strict rules for all Dental practices to adhere to. One area was an increase in staff and patient protection along with increased Infection control measures. This is unfortunately why we had to remove the 20 minuet Hygienist appointments as we can no longer complete the treatment and still adhere to the regulations. Byway has always and still is committed to the safety and welfare of both our patients and staff. Since we took over in 2017 our hygienist fees have not increased but due to the pandemic, some ways of former working needed to change.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Neither likely nor unlikely

How satisfied are you with the appointment waiting time?

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Which best describes you? Patient

Was this treatment paid for privately? no

Very happy

Very happy with work done and the final result

— Anonymous

Verified review (1509095) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Hygienist

Vicky very good- gentle and thorough.

— Anonymous

Verified review (1508503) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Hygienist appointment

Excellent, friendly, Informative and professional.

— Trefor L

Verified review (1508089) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Very detailed care

Very detailed care with covid 19, temperature check, washing hands, sanitising, felt very safe.

— Anonymous

Verified review (1508088) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Byways Dental Practice

Excellent treatment.

— Anonymous

Verified review (1508027) Review left 5 years ago
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How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Recommended to all

My teeth are not in the best of shape, however after 1 hour with the hygienist here, I’ve seen an amazing improvement, they’ve not looked this good for a long long time. Recommended to all.

— Nick S

Verified review (1507829) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Excellent dentist

Excellent dentist. Have been going for many years and the latest owner are as good as the previous ones. Hygiene always excellent.

— Anonymous

Verified review (1507567) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Hygienist visit

Covid friendly, very gentle and reassuring, positive visit.

— Anonymous

Verified review (1507555) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Professional

Was this treatment paid for privately? yes

Dental appointment

Very professional and well managed.

— Anonymous

Verified review (1507476) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Covid safe and excellent care

Brilliant - Covid safe and excellent care given by all.

— Anonymous

Verified review (1507356) Review left 5 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes