Had tooth extracted due to abscess ended up in A&E overnight in pain and with a lot more swelling in my face and traversing down my neck making it difficult to swallow as well as very painful. Was given 2lots of antibiotics by doctor and still in a lot more pain than my original appointment 24 hours ago.
— Janice C
Verified review (2070768)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
My experience
I have used this dentist for many years. The services overall are very good and the ladies on reception are so welcoming and professional. I also really like my dentist, they have looked after me and my teeth superbly over the years. The reason I have only given 3 stars is because my dentist is always late for every morning appointment I have. I am sitting in the waiting room at a time past my appointment when they walk in, not even ready for work. Not great when I am actually paying for this. Please be on time, it really impacts on my work. I make 8.15am appointments for a reason.
— Anonymous
Verified review (2070650)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Cheltenham House Dental Practice?
Professional, thoughtful
Professional and thoughtful service.
— Anonymous
Verified review (2070474)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Cheltenham House Dental Practice?
Friendly, caring
Very friendly, caring staff.
— Joan J
Verified review (2070382)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
I had to wait nearly two years for an appointment after my dentist went part private and part NHS patients however the service was good upon my return.
— Anonymous
Verified review (2067657)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Efficient and pleasant
Practice was clean, staff courteous, dental technician very efficient and pleasant. First time visit as a Private Patient so obviously surprised at the cost of a check up but little I can do about this.
— Angela C
Verified review (2067478)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Very good on time
— Linda Kibble
T231317
Review left 1 year ago
This review complies with Google's policies.
Cheltenham House Dental Practice
It was a very reassuring visit on my dental plan.
— Robin E
Verified review (2065224)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Review from Google
Previously I have had a problem with having to have a tooth filled 5 times each time shortlived until it was taken out and a new tooth added to my top plate. This was also not good. The new tooth fell off 3 times and I paid independently to get stuck back
on !! Not just that tho, I couldn't wear it for long as it made my mouth sore !!!
So with trepidation I went for a
"Check up". Where I was told by a new dentist, that the previous guy when taking the tooth out had left root behind & its infected !!! ..... Oh and he said he had told me.......Porky pies.
To be fair, the new dentist is great, but I now have to pay a lot of money to get the root removed or wait 2 years for an NHS dentist to do it. Obviously no contest, but annoyed with the previous guy whose incompetence is going to cost me £400++. Oh well c'est la vie !!!
Update march 2025
Well I've had all the impressions done and visited for a fitting of my
" new plate" ...... doesn't fit properly so more impressions taken today. Back in 10 days for another fitting.......
— Kate
T231320
Review left 1 year ago
This review complies with Google's policies.
Cheltenham House Dental Practice
Very polite and efficient.
— Denis P
Verified review (2064701)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly, professional
A thoroughly professional and friendly experience.
— Anonymous
Verified review (2063967)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Friendly atmosphere. Helpful & informative about treatment plans & costs on my 1st visit.
— Claire Hennessey
T231321
Review left 1 year ago
This review complies with Google's policies.
Review from Google
Everyone at this dentist is extremely professional and very supportive. After years of having problems I’ve found a dentist that is incredible.
— RICH SPALDING
T231322
Review left 1 year ago
This review complies with Google's policies.
Cheltenham House Dental Practice
Stefan has been my dentist for about 15 years, and I've always been pleased with his work.
— Craig W
Verified review (2062850)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Caring
Very caring. Explaining all procedures and generally putting at ease.
— Pamela L
Verified review (2062604)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Accommodating, friendly
It was very nice and staff are accommodating, even doctor hanna and her assistant, they are very friendly.
— Giezen M
Verified review (2062323)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Perfect
Phoned them on Saturday, broken filling. They called me back on Monday morning and I was seen in the afternoon. Perfect.
— Anonymous
Verified review (2061793)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
My experience
The dental treatment was fine. Reception staff verbally aggressive and seem to treat private patients and NHS patients very differently.
— Anonymous
Verified review (2061523)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Cheltenham House Dental Practice
Quick very friendly.
— Paul B
Verified review (2061364)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Nick Tucker
T231323
Review left 1 year ago
This review complies with Google's policies.
