Dove Dental

My experience

Dentist was very thorough. Only downside is the costs. I’m nhs and I know I have to pay £25 for a check up but how the rest is added up is a bit of an unknown. I’d also like to be asked what I’m paying for at today's visit rather than assuming I’ll pay for everything I’ve not had yet even though the appointment that we pay are 6 months away. I appreciate people could cancel appointments so you want a financial commitment but to have to pay chunks of money for work to be done 6 months from now so why should my money be in the practice account rather than earning any interest for me.

— Anonymous

Verified review (1807585) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

It is practice policy that we take pre-payment to book appointments for upcoming treatment, this is something we follow for all patients.

We understand the wait times are frustrating and we are working on trying to resolve this, we also have cancellation lists that we add out patients too to get you seen sooner.

We apologise for any inconvenience caused.

Kind Regards
The Dove Dental Care Team

Overall, how was your experience of our service? Good

Lovely and very kind!

The dentist, she’s lovely and very kind! Thank you.

— Sabat S

Verified review (1807358) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My experience

I will have waited 6months for an appointment for a filling.
When I enquired if I went privately would I get an earlier appointment I was informed I would not get an earlier appointment.

— Anonymous

Verified review (1807205) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

Unfortunately our wait times for the NHS, are slightly longer than we would like. We are working to capacity and trying our hardest to get all patients seen. We can only apologise for any inconvenience caused.

We do have dentists that work privately also at the practice, the wait times are slightly less than NHS, we are currently looking at around a 4 week wait for private availability.

If you would like to discuss this further please call the practice on 01332 345 222

Kind Regards
The Dove Dental Care Team

Overall, how was your experience of our service? Poor

I felt very comfortable

I felt very comfortable and I am very nervous with the dentist but they were lovely and very professional.

— Charlene P

Verified review (1807184) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Really makes you feel at ease

Priya is amazing. So knowledgable and really makes you feel at ease. I wouldn’t be with the clinic if she wasn’t my dental practitioner.

— Stacey H

Verified review (1806476) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello
We are so pleased that you are happy with the service.
Dove Dental Care

Overall, how was your experience of Dove Dental? (tap on a rating)

A perfectly fitting crown

Ayesha did an amazing job on saving my tooth with perfectly fitting crown that looks great. Really appreciated.

— Michelle R

Verified review (1806422) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Good Afternoon Michelle
Thank you so much for your review. We are so pleased that you are happy with your result. Have a lovely weekend. Dove Dental Care

Overall, how was your experience of our service? Very good

Friendly and professional

The friendly and professional manner.

— Anonymous

Verified review (1806418) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Emergency appointment

I needed an emergency appointment. Emma was really keen to help on the phone, then she called back soon after due to a cancellation. I was well looked after by Ayesha who sorted the problem quickly.

— Anonymous

Verified review (1806205) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Very patient

Very patient and asked if I had any worries which was nice.

— Michelle R

Verified review (1803772) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are pleased that you are happy with our service

Kind regards
The Dove Dental Care Team.

Overall, how was your experience of our service? Very good

So kind to me

Everyone is always so kind to me.

— Anonymous

Verified review (1803155) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are pleased that you are happy with our service

Kind regards
The Dove Dental Care Team.

Overall, how was your experience of our service? Very good

Cleanliness and politeness

Cleanliness and politeness of all staff.

— Anonymous

Verified review (1801796) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are pleased that you are happy with our service

Kind regards
The Dove Dental Care Team.

Overall, how was your experience of our service? Very good

Review from Google

This person left a star rating but no comment.

— Rifat Bibi

T233611 Review left 2 years ago
This review complies with Google's policies.

Very helpful

The way the hygienist made everything clear to me about what she was doing, and was very helpful with my questions.

— Edwina H

Verified review (1800507) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are pleased that you are happy with our service

Kind regards
The Dove Dental Care Team.

Overall, how was your experience of our service? Good

Great staff

As a very nervous patient I was very worried going in but I was soon feeling very calm and got my treatment done my dentist and her nurse were great.

— Anonymous

Verified review (1798917) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are pleased that you are happy with our service

Kind regards
The Dove Dental Care Team.

Overall, how was your experience of Dove Dental? (tap on a rating)

Helpful and courteous

Very friendly and professional staff.
Helpful and courteous with every aspect of my visit.

— Thomas O

Verified review (1798183) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are pleased that you are happy with our service

Kind regards
The Dove Dental Care Team.

Overall, how was your experience of our service? Very good

My experience

Appointment itself was fine but had to wait a good twenty minutes past the time of my appointment before I was called

— Anonymous

Verified review (1796877) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are ever so sorry for the delay, some times things happen in surgery which are out of our control which can lead to unexpected wait times.

We do apologise for any inconvenience caused

Kind regards
The Dove Dental Care Team

Overall, how was your experience of our service? Good

My experience

Should the check up would be every 3 or 6 months because 1 year so long ?

— Maria M

Verified review (1796605) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello,

The avability we have for NHS exams is over a year due to being full to capacity, this does still fit within the NICE guidelines which we follow. We are sorry for the inconvenience caused.

Many thanks
Dove Dental Care Team

Overall, how was your experience of our service? Very good

Friendly and informative service

Great, friendly and informative service.

— Mark O

Verified review (1794740) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Staff are very friendly

Staff are very friendly, the place is very clean and uncluttered.

— David A

Verified review (1793879) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Sound advice on oral hygiene

Friendly, professional staff. Gave time to ask questions and gave sound advice on oral hygiene.

— Anonymous

Verified review (1793514) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good