Working Feedback

Dove Dental

33-35 Normanton Road, Derby, Derbyshire, DE1 2GJ

Excellent rating from 1440 reviews

5 out of 5 stars

+ 421 reviews from Google 1861 total reviews

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Latest Reviews by Working Feedback

Excellent service

5 out of 5 stars
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Excellent service; polite receptionist; clean and ordered surroundings; seen on time; good service from dentist.

— Anonymous

Verified review (1705209) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars

Composite filling

5 out of 5 stars
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I was listened to and treated with consideration and respect by all members of staff. My treatment was performed efficiently and competently so I remain a satisfied patient!

— Anonymous

Verified review (1705129) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars

Dove Dental

5 out of 5 stars
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How efficient the staff were.

— Anonymous

Verified review (1704926) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Polite, professional

5 out of 5 stars
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Very polite receptionist, staff very professional dental nurse and dentist.

— Anonymous

Verified review (1704215) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Dove Dental

5 out of 5 stars
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Good service.

— Narda F

Verified review (1704116) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Great service

5 out of 5 stars
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The staff are great. Great service.

— Valeed A

Verified review (1704007) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Good dentist

5 out of 5 stars
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Good dentist, polite, explained the problem properly, patient satisfied and lovely girl.

— Balbir S

Verified review (1703978) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Dove Dental

4 out of 5 stars
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Dentist was very good especially with my 3 year old.
Dentist could've been a bit softer in her approach with the up sell of teeth whitening for me though.
Reception staff were friendly and efficient. Appointment ran on time.

— Anonymous

Verified review (1703963) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are glad to hear you had a positive time at Dove Dental, however we are sorry you feel this way regarding the whitening treatment, we will take this on board and make a change to this.

Thank you from the Dove Dental Care Team.
Overall, how was your experience of our service? Good

Very informative

5 out of 5 stars
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Reception was very helpful and polite, the dentist and nurse were very informative about treatment.

— David B

Verified review (1703646) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Couldn't ask for any more

5 out of 5 stars
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The genuine and professional advice I received from the dentist. Couldn’t ask for any more.

— Anonymous

Verified review (1703642) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Exceptional

5 out of 5 stars
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Exceptional patient care.

— Anonymous

Verified review (1703504) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Reassuring, kind and polite

5 out of 5 stars
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The dentist was very reassuring, kind and polite.

— Ewan M

Verified review (1703061) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Friendly

5 out of 5 stars
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Friendly, easy to talk to.

— Paulette S

Verified review (1702749) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are so happy to hear this and that your experience at dove was positive!

Thank you
Overall, how was your experience of Dove Dental? (tap on a rating) 5 out of 5 stars

Dove Dental

4 out of 5 stars
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I was called 30 minutes late which was annoying but the service from your dentist was exceptional.

— Gregory G

Verified review (1701036) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are ever so sorry there was a delay in taking you into the surgery, we do try to minimalize this as much as we can, but we are pleased your happy with the dentist and your treatment.
Overall, how was your experience of our service? Good

Friendly and helpful

5 out of 5 stars
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Very friendly and helpful.

— Anonymous

Verified review (1700932) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are so happy to hear this and that your experience at dove was positive!

Thank you
Overall, how was your experience of our service? Very good

Dove Dental

5 out of 5 stars
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The explanation off everything.

— Ann M

Verified review (1700857) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

2 out of 5 stars
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I was made to attend an appointment for something that could have be done over the telephone as requested.

— Leanne D

Verified review (1700488) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello,

We are sorry you feel this way, our surgeons do like to get patients in for a face to face review to ensure the quality of care is provided.

We can only apologise for the inconvenience this has caused you.

The Dove Dental Team.
Overall, how was your experience of our service? Poor

My experience

4 out of 5 stars
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Dr Benish is caring and strives to offer the best services within the time frame allocated. My appointment yesterday was no different in that sense however, I had attended an appointment some months back and I complained of pain which I thought may be connected to my impacted wisdom tooth. Dr Benish assured me that everything was fine and that it was most likely due to me grinding my teeth.
Yesterday I attended an appointment for other work to be carried out and Dr Benish asked how my teeth had been. I explained again that I have severe sensitivity and on and off pain in the same place as before. This time she carried out an X-Ray which showed a huge decay behind the enamel up near my gum and nerve in the tooth next to my wisdom tooth - where I had complained of pain some months previously. That is why I have been experiencing pain. Clinically the tooth had looked fine on examination because the decay had occurred higher up near the gum. Dr Benish drilled through and removed the decay and has put a temporary filing to see how the nerve will respond to it. However, I am in absolute agony and no pain relief or antibiotics have yet to help. On checking the X-Ray, Dr Benish commented to the nurse “Have you seen the decay?”, and the nurse responded: “Yes”, and laughed. I am not sure what could have been funny about this considering it could have been detected sooner when I had first mentioned the pain I had been experiencing and considering the amount of pain I am in now, it’s not a laughing matter. I may well have an abscess and dental issues that can be life threatening. I appreciate the fact that the reception staff are always very polite and their assistance is always to a high standard but I do feel that there is a slight essence of negligence to detail which unfortunately can have detrimental consequences. Dr Benish is our family dentist and my children and I are very fond of her and hope that things will always be good for all of us and that she will continue to listen to our needs attentively and sincerely.

— Anonymous

Verified review (1700416) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are ever so sorry you feel this way, some carious lesions can be hidden under the gum, which have now been detected on the radiographs, these are routinely repeated every two years.
Unfortunately the caries that you have were hidden and only detected on the radiographs taken yesterday.

Dr Benish plans to call you regarding this situation, to try and save the tooth and get you out of pain as soon as we can,

The comment Dr Benish made regarding the decay on the radiographs was merely to train the nurse on how to read the radiographs and spot decay, Dr Benish repeatedly apologised in surgery for this.

From the whole team at dove dental we are so sorry you feel this way and we hope it can be resolved.
Overall, how was your experience of our service? Good

Explained things to me

5 out of 5 stars
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Nice and friendly and explained things to me.

— Robert A

Verified review (1700356) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

So grateful, thank you

5 out of 5 stars
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Your caring and professionalism. Seen has a referral in just under a week. So grateful, thank you.

— Anonymous

Verified review (1700272) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Dove Dental

Hello

We are thrilled to know you had a good experience with the Dove Dental team.

Thank you
Overall, how was your experience of Dove Dental? (tap on a rating) 5 out of 5 stars