Excellent service as usual. Time taken to explain the procedure and to discuss the options available in the future.
— Anonymous
Verified review (2245792)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Efficient and thorough
The practice was very efficient and the dentist thorough and communicated clearly.
— Anonymous
Verified review (2244870)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
I was seen on time, didn't wait more tha 10min. The dentist was friendly and helpful with my issue.
— Rehana Kosar
T294064
Review left 11 months ago
This review complies with Google's policies.
5 star appointment
He was so good at his job ! made me feel at ease , I'm such a nervous person
5 star to him
— Joan D
Verified review (2244733)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Superb service from the initial Tel call with the receptionist to the the appointment with the dentist the same day
— Kev Betts
T293916
Review left 11 months ago
This review complies with Google's policies.
Review from Google
I needed an emergency appointment, and the service was excellent, this was the best dental visit I’ve ever had. They delivered exactly what I asked for, with high skill and efficiency. I’ll definitely return and won’t hesitate to leave my old dentist.
— Tanya Black
T292966
Review left 11 months ago
This review complies with Google's policies.
Good service
Good service
— Robert H
Verified review (2241855)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly dentist
Dentist very friendly and puts you at total ease.
— Anonymous
Verified review (2241780)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Very good
Very good as usual
— John E
Verified review (2240704)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Kind and caring
I love this practice because they are so kind and caring, as I am a disabled, nervous patient. They put me at ease and were gentle and loving. All the dentists have been excellent at this practice, including the receptionists. Thank you to all the staff, they are a credit to your business.
— Anonymous
Verified review (2240322)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Professional
Professional, empathetic, good work
— Sevil G
Verified review (2240088)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good
Appointment on time. It was good to see the same dentist
— Janet B
Verified review (2239998)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
Could see I was nervous as she commented on it but still made me feel uncomfortable
— Anonymous
Verified review (2239344)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Purity Dental
Thank you for taking the time to provide your feedback. I'm really sorry to hear that you felt uncomfortable during your visit, especially as you were already feeling nervous. Making patients feel at ease is very important to us, and I appreciate you highlighting this so we can reflect and improve on how we support and reassure our patients in similar situations.
If you would like to discuss this further or share more details, please don’t hesitate to get in touch.
Thank you again for your honesty.
Overall, how was your experience of our service?
Poor
Makes you feel comfortable
My Dentist Bahram is lovely and always makes you feel comfortable and at ease really nice man
— April R
Verified review (2239192)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Very pleased snd satisfied with Purity. They saw me quickly when I was in pain. They sorted me out with temporary filling, everthing was explained step by step i was msdeto feel at ease . Would definitely recommend. Thanks .
— Maureen Fitzgibbons
T291847
Review left 11 months ago
This review complies with Google's policies.
Great staff
I have just had a tooth removed today by Mr Gharapapapagh and can't thank him enough, both he and the nurse were so kind and professional. What lovely people, thank you
— D W
Verified review (2238247)
Review left 11 months ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Was this treatment paid for privately, or on the NHS?
NHS
My experience
Very good
— Diane H
Verified review (2238025)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Efficient
Quick. Polite. Efficient.
— Anonymous
Verified review (2237951)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
On time
On time and polite staff
— Lillian O
Verified review (2237785)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
I'm very disappointed with my recent experience. I was in considerable pain due to my braces wire and booked an emergency appointment. Upon arriving, I was informed that I would have to pay for the appointment, which was never mentioned when I booked over the phone. After being called in, I wasn't even examined; I was simply given wax. As I was leaving, I was asked to pay, which I find unacceptable. I was under the impression that payment was only required if the wire was cut, but I received no actual treatment. The service from the team was inadequate. I was also told I would receive an NHS letter because I didn't pay for the appointment. Had I been informed of the payment requirement during the phone booking, I would have understood, but I was only told upon arrival.
Very bad service
— Anonymous
Verified review (2237753)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Purity Dental
Thank you for your feedback. I’m very sorry to hear that you were left feeling disappointed following your recent visit. We completely understand how upsetting it can be to attend an emergency appointment while in pain.
I would like to clarify that the dentist did not raise a charge for the appointment itself, so there is no fee outstanding for the consultation. The only charge was for the orthodontic wax that was provided to help ease your discomfort at the time. We do appreciate that there was some confusion over costs, and I’m sorry this wasn’t explained clearly when you booked the appointment.
We will be reviewing our communication processes with the team to help avoid this kind of misunderstanding in the future.
Thank you again for your feedback. It helps us to improve, and if you would like to discuss this further, please don’t hesitate to get in touch.
Overall, how was your experience of our service?
Very poor
