Working Feedback

Purity Dental

74 Dixons Green Road, Dudley, W Midlands, DY2 7DJ

Excellent rating from 985 reviews

5 out of 5 stars

+ 338 reviews from Google 1323 total reviews

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Latest Reviews by Working Feedback

Very helpful staff

5 out of 5 stars
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Very helpful staff as I was extremely nervous having not been for 9 years.

— Anonymous

Verified review (2406667) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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I had a lovely experience at the dental practice. The receptionist were so lovely and welcoming when entering the practice and helping to get me checked in for my appointment. The younger receptionist were very helpful with talking me through the forms I needed to fill before being seen. I went in for a deep clean and it was one of the best experiences I’ve had at the dentist, I am very nervous at the dentist but the lady doing my clean Maham and the nurse were so nice, stopping to ensure I was okay and explaining we can take breaks whenever I need them. I was really well informed after my appointment about what to do next with my teeth to ensure they don’t get built up again. Overall was a great experience and will be going back such lovely staff.

— Elissa Jones2301-

T399620 Review left 1 month ago
This review complies with Google's policies.

Appointment

3 out of 5 stars
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Today’s experience was a waste of my time. I had booked an appointment to see the hygienist for a scrape and polish but the receptionist booked me in for a check up even though I had a check up last December.

— Anonymous

Verified review (2406012) Review left 1 month ago
This review was collected via SMS feedback service.

Reply from Purity Dental

Thank you for your feedback, and I’m sorry for the confusion regarding your appointment.

Under NHS guidelines, hygiene treatments such as a scale and polish are provided when there is a clinical need identified by the dentist during a check-up. For this reason, patients are usually required to see the dentist first before being referred to the hygienist for NHS treatment.

If you were hoping to book directly with the hygienist without a prior referral, this would normally be arranged as a private appointment. It appears there may have been a misunderstanding at the time of booking, and we apologise for any inconvenience this caused.

We truly value your time and would welcome the opportunity to put this right. Please feel free to contact us directly so we can arrange the most suitable appointment for you.

Kind regards,
Purity Dental Team
Overall, how was your experience of our service? Poor
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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Fab dentist. Always in and out in no time. All the staff are warm and welcoming.

— Jessica Scott

T397814 Review left 2 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Nice friendly helpful receptionists. Dentist and assistant very proffessional and caring would recommend to family and friends

— Linda

T397388 Review left 2 months ago
This review complies with Google's policies.

Welcoming

5 out of 5 stars
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Very professional, always welcoming.

— Carol B

Verified review (2403058) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? No
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Great service again from Purity Dental.
All of the staff are friendly and extremely helpful.

— Ashley Day

T396282 Review left 2 months ago
This review complies with Google's policies.

Helpful and professional

5 out of 5 stars
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Excellent dental practice, good admin, reception and dentist was helpful and professional, efficient and sorted the issue

— Anonymous

Verified review (2402269) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Did your dentist talk to you about membership plan options and give you a card with plan details on? Yes
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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Me and my daughter visited this dentist and Ehaque was very patient, polite and such a kind attentive gentleman. He listened and helped me to feel relieved and at ease. He gave me the most beautiful set of dentures and I haven't stopped smiling 😁 . I'd just like to say a huge thank you to you and your assistants and wish you all the best for the great service you provide at purity. Highly recommend A+ 👌.

— Val M

T395119 Review left 2 months ago
This review complies with Google's policies.

Reply from Purity Dental

Thank you so much for your kind and thoughtful review. We’re delighted to hear that you and your daughter had such a positive experience with us.

E. Haque will be especially pleased to know that his care, patience, and attention helped you feel comfortable and at ease as this it’s exactly the standard we strive for. We’re also thrilled that you’re happy with your dentures and that they’ve given you a reason to keep smiling!

Your recommendation truly means a lot to our whole team at Purity. We look forward to welcoming you both again in the future.

Warm regards,
The Purity Team

Review from Google

5 out of 5 stars
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Very professional and gave good dental hygiene advice.

— jason bennett

T394916 Review left 2 months ago
This review complies with Google's policies.

Purity Dental - My recent appointment

1 out of 5 stars
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I would like to provide feedback regarding my recent appointment with Dr Mishra.

Unfortunately, my experience was very disappointing. During the appointment, I feel that my teeth were not properly scaled, and the overall cleaning felt incomplete. I was later told I could return for a polish, which added to my confusion as I expected the treatment to be carried out properly during the initial visit.

Additionally, during the polishing, no protective glasses were provided at the start, and some of the polishing material went into my eye. As someone who wears contact lenses, this was particularly uncomfortable and concerning.

I also found Dr Mishra’s attitude to be dismissive and rude. When I raised concerns about the polish, I was told that it “doesn’t matter” and that cleaning at home is what’s important. While I understand the importance of oral hygiene, this response felt unprofessional and did not address my concerns about the quality of the treatment I received also felt that she didn’t take her time and rushed and didn’t do the polish and scale properly!

Overall, I am dissatisfied with both the level of care and the communication during this appointment. I hope this feedback is taken seriously to improve patient experience in the future.

— Anonymous

Verified review (2399753) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Purity Dental

Good afternoon,

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your recent experience.
We take your concerns, as well as your comments about communication and the overall experience, very seriously. We also sincerely apologise for the discomfort caused during your appointment.
Your feedback has been shared with the relevant team members so that we can review what happened and ensure any necessary improvements are made.
Unfortunately, we do not have your name, so we are unable to look into this further at present. If you would be willing to contact the practice directly, we would greatly appreciate the opportunity to discuss your concerns and assist you further.

Kind regards,
Purity Dental
Overall, how was your experience of our service? Very poor
Was this service paid for privately, or on the NHS? Private

Excellent service, kind, understanding

5 out of 5 stars
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My husband was alarmed when he had a swelling at the side of his face. We spoke in person to the staff who very kindly gave him an appointment for the next morning. He was seen by the Dentist who did x-rays etc and explained everything clearly. He was given an appointment for treatment within 2 weeks and placed on the Cancellation list. Excellent service and kind, understanding staff. Many thanks

— John B

Verified review (2399589) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Purity Dental

Thank you for your kind review. We’re glad we could see your husband quickly and help put him at ease during a worrying time.

It’s great to hear that everything was clearly explained and arranged promptly. Your feedback means a lot to our team.

Kind regards,
The Purity Team
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Highly recommend

5 out of 5 stars
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Great service! I was in and out very quickly. Everything was explained to me professionally. Alex was really professional at all times and was really good at answering my questions and concerns. Thank you so much, highly recommend Purity

— Anonymous

Verified review (2399249) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? N/A

Good professional treatment

5 out of 5 stars
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Used this dental practice for over 50 years and although it has changed over the years I always feel confident that I will get good professional treatment.

— Anonymous

Verified review (2399087) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Appointment

3 out of 5 stars
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Dentist too rough. Made my gums hurt when cleaning

— Michael J

Verified review (2398909) Review left 2 months ago
This review was collected via SMS feedback service.

Reply from Purity Dental

Dear Michael,

Thank you for your feedback. We’re sorry to hear that you found the cleaning uncomfortable.
We will share your comments with the team as part of our ongoing commitment to patient care.

Kind regards,
Purity Dental
Overall, how was your experience of our service? Neither good nor poor
Was this service paid for privately, or on the NHS? N/A

Good service

5 out of 5 stars
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Good service, I did not have to wait around.

— Anonymous

Verified review (2398825) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Excellent service

5 out of 5 stars
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I am very happy with my dentist Barham Garapapagh, he is very professional, provides excellent service and explains everything so well

— Anonymous

Verified review (2398616) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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Attended as an emergency patient and I cannot praise the staff enough. Very kind, understanding and left with a treatment plan in place. I am now also a registered patient following this experience today and will be recommending to friends and family

— Devon Beck

T393748 Review left 2 months ago
This review complies with Google's policies.

Staff are always friendly

5 out of 5 stars
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I am happy with my service and staff are always friendly.

— Paul J

Verified review (2397309) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

A big thank you

5 out of 5 stars
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Checkup with Bahram today. After having a long time of treatment here and Birmingham dental hospital finally my gum health is a lot better. I was very nervous at the start of treatment a few years ago and had to attend the dental hospital then referred back here to my normal dentist. have my confidence back so a big thank you to you and your assistant and the desk staff.
See you in 6 months.

— Anonymous

Verified review (2396944) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS