Working Feedback

Bank Street Dental Surgery

47 Bank Street, Dumfries, DG1 2PA

Excellent rating from 116 reviews

5 out of 5 stars

+ 68 reviews from Google 184 total reviews

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Latest Reviews by Working Feedback

Brilliant

5 out of 5 stars
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Brilliant dentist, brilliant team would recommend them 100%

— Mary C

Verified review (2444437) Review left 9 hours ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Excellent as usual and very friendly and professional.

— Tony Gallagher

T425738 Review left 2 days ago
This review complies with Google's policies.

Friendly and professional

5 out of 5 stars
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Dentist and dental nurse were both friendly and professional, putting you at ease. My concerns were addressed, so I left feeling reassured.

— Emma M

Verified review (2443925) Review left 2 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Overall, a first class service

5 out of 5 stars
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Always a friendly welcome. The receptionists are very polite. The dentists are very polite and have your best interests at heart. Overall, a first class service.

— Robert S

Verified review (2442609) Review left 4 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Gentle, kind

5 out of 5 stars
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Absolutely brilliant Dentist, she was so gentle, kind and very caring.
The Dental nurse was brilliant, she was cleaning everything after use. Never felt so relaxed in a Dentist.
Overall excellent

— Julie H

Verified review (2440974) Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Bank Street Dental Surgery

5 out of 5 stars
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Operational, I moved here for this dentist. I heard good things so actioned it.

— Nicholas B

Verified review (2439348) Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great Dental practice

5 out of 5 stars
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Great Dental practice with the team doing their best to make one feel at ease and in capable, professional hands.

— Colin S

Verified review (2439127) Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Bank Street Dental Surgery

4 out of 5 stars
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Staff very pleasant, unfortunately the equipment didn't work I I will have to return next week for a scan

— Stephen H

Verified review (2438175) Review left 1 week ago
This review was collected via SMS feedback service.

Reply from Bank Street Dental Surgery

Many thanks for your feedback Stephen.Unfortunately.it's difficult to predict an equipment that was working fine the previous day could start malfunctioning the very next day.We've taken steps to address the issue and the company has sent out a new part to be fitted.Thanks once again.
Overall, how was your experience of Bank Street Dental Surgery? 2 out of 5 stars
How satisfied are you with the appointment waiting time? 2 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Appointment

5 out of 5 stars
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Tooth pain

— Gillian C

Verified review (2437792) Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I would like to express my sincere gratitude to all the staff at the dental practice. From the moment I arrived, everyone was friendly, professional, and welcoming.
The dentists and nurses took the time to explain everything clearly and made me feel comfortable throughout my examination and treatment. Their care, attention to detail, and professionalism were outstanding.
The clinic itself is clean, modern, and very well organised. It is clear that patient care is their top priority.
I am very pleased with the treatment and service I received and would highly recommend this dental practice to anyone looking for excellent dental care. Thank you to the entire team for your kindness, support, and dedication.

— Олексій

T420298 Review left 2 weeks ago
This review complies with Google's policies.

A welcoming environment

5 out of 5 stars
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It’s a very welcoming environment. All staff are super friendly and helpful.

— Anonymous

Verified review (2435778) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Efficient, friendly

5 out of 5 stars
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This is a very efficient, friendly practice

— Inez C

Verified review (2435215) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

My new dentist was really nice

4 out of 5 stars
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It was my first visit to this dental practice, looked nice & clean & staff were friendly. My new dentist was really nice & I have a feeling that she will be patient with me if I am ever a bit nervous.

— Elizabeth H

Verified review (2434543) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Great dental practice. Hard to find these days.

— Richard Thomson

T418896 Review left 2 weeks ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Fantastic

— Sehmus Kaya

T418480 Review left 2 weeks ago
This review complies with Google's policies.

Great experience

5 out of 5 stars
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We had a great experience today with my little boy who was a little shy to start but the dentist was so patient and by the end of the appt he didn’t want to leave! Staff are all so great and friendly!

— Nikki S

Verified review (2433310) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Excellent service

5 out of 5 stars
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Excellent service as always with a new dentist and assistant. Made me feel comfortable and at ease.

— Anonymous

Verified review (2433232) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Friendly faces, procedures explained and nerves calmed by the easy welcoming manner of all the staff. Thank you to all of you.

— Elaine Hutt

T418300 Review left 2 weeks ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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First class treatment as usual
Polite and friendly staff

— Senga Beresford

T417745 Review left 3 weeks ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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As a nervous patient with dentist anxiety I couldn't recommend this dentist enough. Weng is amazing with me and shows patience and is caring when dealing with me. Staff are polite and dental nurses make you feel at ease.

— A C

T417746 Review left 3 weeks ago
This review complies with Google's policies.