Working Feedback

Bank Street Dental Surgery

47 Bank Street, Dumfries, DG1 2PA

Excellent rating from 116 reviews

5 out of 5 stars

+ 68 reviews from Google 184 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Had been a while since I'd been to the dentist so was a bit nervous but the staff were amazing and made me feel at ease. All the while talking me through the best options for future treatment.

— Ross McAuley

T403037 Review left 1 month ago
This review complies with Google's policies.

Lovely Dentist

5 out of 5 stars
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Staff very friendly. Lovely Dentist who could put up with my stupid humour.

— Anonymous

Verified review (2412686) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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I was seen promptly and treatment carried out within an hour of phoning. Follow.up appt booked for next week. Spot on

— Lisa Hall

T402613 Review left 1 month ago
This review complies with Google's policies.

Reply from Bank Street Dental Surgery

Many thanks Lisa

Great service

5 out of 5 stars
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Friendly staff, great service.

— Anonymous

Verified review (2412067) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Good communication

4 out of 5 stars
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Friendly staff always and good communication regarding treatment

— Anonymous

Verified review (2411580) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Treated very respectfully

5 out of 5 stars
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I was treated very respectfully. I was concerned initially, but was soon reassured.

— Catherine R

Verified review (2410678) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

4 out of 5 stars
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This person left a star rating but no comment.

— David

T401575 Review left 1 month ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Excellent treatment 5 * professional care

— Cassandra Reilly

T401114 Review left 1 month ago
This review complies with Google's policies.

Very good

5 out of 5 stars
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Very good service, treatment and advice.

— Iain M

Verified review (2409675) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

They talked me through all the steps

5 out of 5 stars
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First time getting treatment at this practice. Staff are welcoming, very friendly and reassuring. Explained I was anxious and they talked me through all the steps. Would highly recommend.

— Anonymous

Verified review (2409073) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Fantastic recent appointment

5 out of 5 stars
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Lovely dentist and all staff are fantastic

— Sharon J

Verified review (2408781) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Robert Wells

T400674 Review left 2 months ago
This review complies with Google's policies.

My recent home appointment

5 out of 5 stars
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I have been with the surgery for 30 years or more and have never had a problem with any of the staff in that time. I was treated at home today by Jo Jowett, who I had never met before and she was as good as all the rest that have seen me.

— Francis M

Verified review (2408652) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Good

5 out of 5 stars
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Good experience - dentist took time to listen to me and explained in detail what was going to happen. Talked through results of x/ray & we agreed on next steps.

— Sandy M

Verified review (2407972) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? N/A

Review from Google

5 out of 5 stars
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An excellent Dental practice from welcoming receptionist to pain free extraction from Dentist. Thank you all for relieving me from a painful tooth abscess.

— Colin Stevenson

T400071 Review left 2 months ago
This review complies with Google's policies.

Very good recent appointment

5 out of 5 stars
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Very good - going back next week for completion.

— Anonymous

Verified review (2407518) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— william gordon

T400072 Review left 2 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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I can't compliment Bank Street Dental Surgery enough. So friendly and really take care of you. I even had a phone
call from my dentist asking if I was pain free . I had a cracked tooth which then broke in half. This resulted in me eventually having root canal treatment. All completely pain free . To think for years I was petrified of going even for a check up !!!! Thankfully now I can sit in the chair and relax. Thank you Lung Su

— Sue Harvey

T400027 Review left 2 months ago
This review complies with Google's policies.

Reply from Bank Street Dental Surgery

Many thanks for your kind words.

Welcoming staff

5 out of 5 stars
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Clean and tidy premises, welcoming staff.

— Vincent M

Verified review (2406665) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Check up

5 out of 5 stars
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Routine check up

— Anonymous

Verified review (2406611) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS