Working Feedback

Bank Street Dental Surgery

47 Bank Street, Dumfries, DG1 2PA

Excellent rating from 116 reviews

5 out of 5 stars

+ 68 reviews from Google 184 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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16 dec I had remains of 3 teeth taken out it was the best dental experience I've had and I am 74 I would definitely recommend

— June Doolan

T394386 Review left 2 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Always a great experience, very caring and cheerful attention from all the staff. High recommended

— Jane Stevenson

T394387 Review left 2 months ago
This review complies with Google's policies.

Bank Street Dental Surgery

5 out of 5 stars
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Lovely young lady

— Anonymous

Verified review (2398642) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Attention to detail

5 out of 5 stars
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Great dentist, she must have filled my tooth and taken great pains and attention to detail before she finished

— Sylvia M

Verified review (2398267) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

I was treated very well

5 out of 5 stars
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Hadn’t been for a checkup in quite a few years so had been worried about my appointment, I was treated very well and things were explained to me in a simple manner without being patronising which I am grateful for. Staff were friendly as well which eased my anxiety.

— Anonymous

Verified review (2397616) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? N/A

Great

5 out of 5 stars
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Great friendly staff

— Anonymous

Verified review (2397368) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Appointment

4 out of 5 stars
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Transparency

— Anonymous

Verified review (2397173) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— David Green

T393188 Review left 2 months ago
This review complies with Google's policies.

Great staff, put me at ease

5 out of 5 stars
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Professional as soon as you enter, great staff, put me at ease and managed my expectations superbly.

— Anonymous

Verified review (2396831) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

4 out of 5 stars
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As always, friendly and professional staff.
Only downside are the stairs....please install a starlit for we elderly/infirm, so I can continue to see my usual dentist and his nurses :-). I know that can't happen in an old building like that, but it'd be a shame to have to move on.

— nadine archibald

T393033 Review left 2 months ago
This review complies with Google's policies.

Reply from Bank Street Dental Surgery

Many thanks Nadine. We've taken on board your request/recommendation. Plans are afoot to address this issue but it's not a stair lift I'm afraid.

Appointment

5 out of 5 stars
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Pleased with all aspects of Bank Street Dental Surgery.

— Kenneth C

Verified review (2396503) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? N/A

Review from Google

5 out of 5 stars
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Great dentist experience..explains every detail clearly and I was given a few choices on what id like to happen ..every one is friendly and relaxed ..makes all the difference as im a nervous patient .

— Anne-marie Thomson

T392410 Review left 2 months ago
This review complies with Google's policies.

Emergency appointment

5 out of 5 stars
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I needed an emergency appointment and was offered one within a few hours. I felt listened to and could not have been treated any better.

— Heather B

Verified review (2395695) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Excellent service

5 out of 5 stars
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Excellent service, on time and fixed my problem, well done

— Anonymous

Verified review (2395355) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Satisfied with care

5 out of 5 stars
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Very helpful
Satisfied with care provided

— Anonymous

Verified review (2395035) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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Complimentary staff with satisfactory service

— Charles White

T389412 Review left 2 months ago
This review complies with Google's policies.

Excellent service

5 out of 5 stars
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Excellent service, as usual.

— Anonymous

Verified review (2393472) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Brilliant

5 out of 5 stars
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Brilliant service.
Brilliant, helpful & cheery staff.

— Anonymous

Verified review (2392809) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Absolutely first class

5 out of 5 stars
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The absolute best service, the service I received from my lady dentist today was absolutely first class and the work was 100%

— Hilda R

Verified review (2392095) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Totally painless recent appointment

5 out of 5 stars
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Best dentist ever - feel so relaxed and she talks you through what she's doing. Totally painless - best ever.

— Karen F

Verified review (2391018) Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Bank Street Dental Surgery? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS